Leave a Review NextGen Mobile Solutions
Latest iteration is a lot less functional that the last
Lots of bugs, login more complexAMPMD
Developer Response
Hi AMPMD - We're sorry the latest release is not meeting your expectations. I would love the opportunity to better understand how we can make NextGen Mobile better for your specific workflows. Reach out to me at jedixon@nextgen.comChanged
The last app looked more like the desktop version. Not excited about the new look…:(Jmitchie
Developer Response
Thank you for the feedback Jmitchie.Helpful, but
“View key patient information” is the only function I can use. Very helpful for looking at what is scheduled in the near future and what has happened with those patients. Ability to easily identify types of note (absent in desktop app) makes reviewing the history a breeze. Not helpful for much else. I have been unable to enter notes or use dictation feature. Unable to order anything. If I respond to a Patient Comm, the recipient has reported not receiving the response. With no training, a link to a user manual would be extremely helpful. As a psychiatrist, NextGen (Desktop & Mobile) is the least user-friendly EMR I have encountered.Show lessS.V. L'Audace
Developer Response
Hi S.V. L'Audace, I apologize for a less than stellar experience with Mobile. I would really like to connect with you so I can help to rectify your issues. If you send me an email, I can lookup your user and look into these issues asap. hflood@nextgen.com. I also can share the User Guide directly. We also have these available in SalesForce and in our Cloud Portal application. We have also created a Youtube channel with short videos on how to do things in Mobile here: https://www.youtube.com/@nextgenmobilesolutions1906 Look forward to hearing for you.Worst ap
This app is terrible…clunky, kicks you off randomly, way too complicated to perform simple tasks.Adog08
Developer Response
Hi Adog08, I am sorry that the app is not behaving properly for you. I would like the opportunity to troubleshoot this for you, if you email me at hflood@nextgen.com. We are also having a major release this month which will bring a new experience to you, updating performance and speed, but also optimizing workflows. Please take the upgrade and email me with any feedback. Thank you- Mobile Product TeamWorst EMR available
Cumbersome, fussy, unstable, very, very poor human interface. Engineering response to complaints not available. No clear ability to sort diagnostic codes. Workload increased by three fold when we started using it. Wish I could torture it but I can’t. Any other questions, then you didn’t read my review.Show lessDisgruntled orthopedist
Developer Response
Thank you for sharing your feedback. We genuinely appreciate your insights and apologize for any frustration or inconvenience you've experienced because of Mobile. We are currently working on the Diagnosis flow on the Todays Visit tab on the patient chart which will allow DX reorder. Our Spring Release in April will introduce our new interface also, but if you happen to have further on comments on areas of improvement you can reach out to me at hflood@nextgen.com.Worst EMR available
Cumbersome, fussy, unstable, very, very poor human interface.
Engineering response to complaints not available.
No clear ability to sort diagnostic codes.
Workload increased by three fold when we started using it.
Wish I could torture it but I can’t.
Any other questions, then you didn’t read my review.Show lessDeveloper Response
Thank you for sharing your feedback. We genuinely appreciate your insights and apologize for any frustration or inconvenience you've experienced because of Mobile. We are currently working on the Diagnosis flow on the Todays Visit tab on the patient chart which will allow DX reorder. Our Spring Release in April will introduce our new interface also, but if you happen to have further on comments on areas of improvement you can reach out to me at hflood@nextgen.com.Very buggy
Very buggy with limited functionality. Would be nice if you could complete a whole visit from within the app. Medications are grayed out and can’t send scripts. Can’t do referrals from app either.RQB4
Developer Response
Hi RQB4, I would appreciate the opportunity to troubleshoot with you, as Medications is available in Mobile with proper configuration. Referrals will be added later this year, we are currently doing discovery on our designs and would love to show these to you to ensure we are building what you NEED. Also, please take a look at the Todays Visit tab, where we are building out a whole visit experience, with great things to come this year. Please reach out to me at hflood@nextgen.com, at your convenience.Helpful, but
“View key patient information” is the only function I can use. Very helpful for looking at what is scheduled in the near future and what has happened with those patients. Ability to easily identify types of note (absent in desktop app) makes reviewing the history a breeze.
Not helpful for much else. I have been unable to enter notes or use dictation feature. Unable to order anything. If I respond to a Patient Comm, the recipient has reported not receiving the response.
With no training, a link to a user manual would be extremely helpful.
As a psychiatrist, NextGen (Desktop & Mobile) is the least user-friendly EMR I have encountered.Show lessDeveloper Response
Hi S.V. L'Audace, I apologize for a less than stellar experience with Mobile. I would really like to connect with you so I can help to rectify your issues. If you send me an email, I can lookup your user and look into these issues asap. hflood@nextgen.com. I also can share the User Guide directly. We also have these available in SalesForce and in our Cloud Portal application. We have also created a Youtube channel with short videos on how to do things in Mobile here: https://www.youtube.com/@nextgenmobilesolutions1906 Look forward to hearing for you.Terrible. Slow. Never up to date
The app is always behind. Never syncs or is up to date. I constantly have to uninstall and reinstall the app, which is a huge waste of time & then you have to login all over again.
Thank you for your response, however, I just checked and there is no update available.
NexGen consistently needs to be closed out and restarted to make any progress in the app.
There are consistently delays and loading issues. Blue circle of death on repeat. Very frustrating and a waste of time.Show lessDr. T. Surgery
Developer Response
Hi Dr. T. Surgery. You are on a version behind so please do take an app update. I would love the opportunity to work together to see where I can improve your mobile experience without needing reinstalls. Please reach out to me, hflood@nextgen.com.Terrible. Slow. Never up to date
The app is always behind.
Never syncs or is up to date.
I constantly have to uninstall and reinstall the app, which is a huge waste of time & then you have to login all over again.Developer Response
Hi Dr. T. Surgery. You are on a version behind so please do take an app update. I would love the opportunity to work together to see where I can improve your mobile experience without needing reinstalls. Please reach out to me, hflood@nextgen.com.
