Leave a Review NextGen Mobile Solutions
It’s useless
The app has no instructions and does not function as advertised. You cannot connect with out mainframe, send medications or perform any of the functions that the office computer can accomplish. It only shows patient listsjsretina
Developer Response
Hi jsretina, I would love to connect with you to sort out your issues and check into your permissions for Mobile. On the Mobile Free version you can send medications- regular and controlled substances, assuming proper permissions are enabled. We have the ability to do many things without the computer-Tasking, Signing Docs, Scanning documents to chart, creating a new encounter, PAQ review & signoff. Please email me so we can set you up! hflood@nextgen.com. Thank youOk needs work
Can’t see reason for visit or do muchTS 1322
Developer Response
Hello TS 1322, thank you for the review. Currently, If you swipe left on the appointment cell, you will see the Additional Details screen which will show you the Details section of the appointment, if populated by staff. We are also undergoing a redesign of the Schedule screen which will make the Reason for Visit easily available on the schedule view. Please feel free to reach out to hflood@nextgen.com if you need any Mobile assistance. Thank youNot much use for it
Except for seeing schedule and limited chart details it’s not useful21alg22
Developer Response
Hi 21alg22 - we are sorry to hear you’re not getting the most out of NextGen Mobile. We offer many clinical workflows that may be turned off by your administration. If you reach out to jedixon@nextgen.com I would love the opportunity to understand how we can make your experience better and more useful.Needs more
Would prefer to be able to dictate a note through the app. Would want to be able to send a direct portal message to the patient from the app with regards to their lab results.surveycaptain
Developer Response
Hello surveycaptain, thank you so much for the input. We currently do offer the ability to dictate a note through the app on the paid tier. If you reach out to me at hflood@nextgen.com, I would be happy to take a look at your account. And thank you for the suggestion on the Portal, I will share this with the Product Team to consider.Horrible program
Does not function completelyMarcia McCulley
Developer Response
Hello Marcia, I am sorry the app is not functioning well for you. I would love the opportunity to troubleshoot your issues and find ways to improve your experience. Please email me, hflood@nextgen.com and I'll work to make it better for you.Too notch
Best addition to my day in a long time.EHRguru
Developer Response
Hi EHRguru - Thank you so much for the positive review! The product team would love to understand more about the success you are having and even more ways that we can continue to add value to the mobile app. Please reach out to jedixon@nextgen.com so we can connect.Worst app out there.
Bad app for a bad EHROkState_1234
Developer Response
I would really love the opportunity to speak to you about how we could improve your Mobile experience. I'm sorry that it is not meeting your needs. Please reach out to hflood@nextgen.com with any issues, concerns, needs, or ways to improve. Thank you!Problems
Cannot escribe.
It does not find patients frequently.
Dr. M. Talmotyboat
Developer Response
Hello Dr. M. Tal, The app does allow e-prescribing with the proper configurations. I would appreciate the ability to connect with you to rectify whatever is preventing you from being able to e-prescribe & find your patients. Please send an email to hflood@nextgen.com and I will investigate for you.Lacks access to critical documents
Not user friendly and there is quite a bit of documentation you can not access on the app. I guess something is better than nothing but it is disappointing. Mirroring the Home Screen would be a much better approach.Propblast
Developer Response
Hi Propblast - We are sorry to hear our app is causing some challenges in your documentation process. The product and development team would love to connect with you to better understand how we can improve our app to give you an experience that adds value in your day to day. Please reach out to NGMS-PM@nextgen.com so we can schedule a call.No demographic date
The app is not fully functional.Nay-ZEE
Developer Response
Hi Nay-ZEE, I would really like to work with you to see what is wrong on your demographics. Please email me at your earliest convenience to troubleshoot, hflood@nextgen.com
