Leave a Review NextGen Mobile Solutions
Leaves a lot to be desired - never up to date
It never loads in time or is up to date with my actual schedule.Dr. Trivellas
Developer Response
Hi Dr. Trivellas, I am sorry that the app is not behaving properly for you. I updated your clinics Expresslink which was due an upgrade, and can help alleviate items not being up to date. If you still have trouble, please reach out to me, hflood@nextgen.com so I can work to resolve any discrepancies or latency your experiencing.Nickel and dime
An app in todays world is the cost of doing business. Not for nextgen. In addition to the tens of thousands of dollars for standard EHR they charge extra for every useful detail in their app.mattmed03
Developer Response
Hi Mattmed03, I would love the opportunity to talk to ensure you're getting the best value out of mobile, including our 5 free trials of Ambient Assist and 30 mins of free dictation per month. I'm sorry you're not having the best experience. Please reach out, hflood@nextgen.com.New upgrade is a disaster
This tool has been outstanding for my practice. In regards to Dictation. The update that happened last week is a total failure. I hope they will recognize this and go back to the previous version as this one is horriblelucyluhu
Developer Response
Hi Lucy - We are so sorry to hear the latest update is not a great experience for you. We would love an opportunity to make this right and talk with you to get you and your practice back to loving mobile. Please reach out to jedixon@nextgen.com so we can connect.Useful add-on
NextGen mobile is a useful add-on to the desktop EHR platform and is very user friendly. I like being able to add photos to patient charts, but I do hope to be able to crop photos in a future version.atc22164
Developer Response
Thank you atc22164 for the review! This is an enhancement we have on the roadmap. Please feel free to send other Mobile needs to hflood@nextgen.com.Worst app out there.
Bad app for a bad EHR. Do not recommend! Completely unusable and useless!OkState_1234
Developer Response
I would really love the opportunity to speak to you about how we could improve your Mobile experience. I'm sorry that it is not meeting your needs. Please reach out to hflood@nextgen.com with any issues, concerns, needs, or ways to improve. Thank you!Worst ap
This app is terrible…clunky, kicks you off randomly, way too complicated to perform simple tasks.Adog08
Developer Response
Hi Adog08, I'm sorry the app is behaving that way for you. Please reach out to hflood@nextgen.com with your issues so I can troubleshoot for you. We are also undergoing a re-design of our application and now is the time to tell us where you experience too many clicks.Limited Use
Other than looking up the data itineraryRaghu Manandhi
Developer Response
Hello Dr. Manandhi, I would love the opportunity to chat with you and review your mobile permissions together. I looked at your clinic and do see that you do not have the NG API installed, which does limit the functionality available to you on Mobile. This API installation is free. Please reach out so that I can help make mobile work better for you, it can do so much more than lookup your schedule. hflood@nextgen.comNot all patients available
If one can’t access all patients, it’s not useful!SonyS711
Developer Response
Hi SonyS711, I would love to connect with you so that we can see what patient charts are being excluded. You should be able to access all patients in your practice on Mobile. Please email me at hflood@nextgen.com with details and I would be happy to investigate.Just plain bad
Once I finally logged in successfully, which requires a different login protocol from the web-based version (why is that?) it identified me as a different person to begin a preference setting session and yet it does have me when looking under account tab.DoctorjohnNVV
Developer Response
Hi DoctorjohnNVV, I would really like to work with you on your Mobile troubles. I apologize for any log in confusion it may have presented. Please email me, hflood@nextgen.com, so I can understand your workflow and situation better. I am happy to take a look at this behavior.Minimally helpful
No ability to write telephone messages on call or to complete any charting.TX Ped doc
Developer Response
Thank you for the review and feedback. We do offer the ability to document telephone notes and complete charting in our Mobile Plus tier. If you would like to email hflood@nextgen.com, I would be happy to take a look at your subscription and ensure you are getting the most out of NextGen Mobile.
