Laughable update
Fixed an issue with third party phone numbers and added some helpful password guidance? For goodness sake stop fiddling with this app until you’ve fixed the login bug. This app is currently 100% pointless, having the same usability as the website.
Useless Affinity
Just moved to the area from Thames water supplier I thought they were bad but Affinity put a new meaning to bad you can’t get through to a person on the phone the app is useless all I want to do is set up a direct debit an hour on the phone had to give up
Face ID
Face ID does not stay enabled.
I am using an iPhone 15 pro max with Affinity Water appversion 1.0.8. I can go to Account Detail and switch Face ID on successfully, but when I leave the page and return to accounts detail, Face ID has changed back to off
Face ID works normally on my iPhone and with other apps
Please investigate this biometric login problem in version 1.0.8
iPhone 15 pro Max app version 1.0.8 face ID switches back off please Repair
Thank you
I am using an iPhone 15 pro max with Affinity Water appversion 1.0.8. I can go to Account Detail and switch Face ID on successfully, but when I leave the page and return to accounts detail, Face ID has changed back to off
Face ID works normally on my iPhone and with other apps
Please investigate this biometric login problem in version 1.0.8
iPhone 15 pro Max app version 1.0.8 face ID switches back off please Repair
Thank you
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Just doesn’t work!
Have tried to enter the site via both my iPhone, my laptop and my wife’s computer. Can’t get into it at all - the whisky wheel just keeps going round even before I’ve got to the log in page!
Why do i have to login every single time?
Please fix the bug that makes me have to login every time i use this app. Also it doesn’t work properly with password managers so I have to manually input my email, then it will work for the password.
Update: there is a biometric login toggle, disabled by default. If you enable it, then click Back, then look at the toggle again, it is disabled again. SHODDY.
Update: there is a biometric login toggle, disabled by default. If you enable it, then click Back, then look at the toggle again, it is disabled again. SHODDY.
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User friendly it is not!
Why oh why, in 2026, can this app not suggest my email address? It’s bad enough having to log in every time you use it, but most apps/websites at least remember the your log in name. As others have said, a poor effort.
Great App
Nice to able to do this on my mobile!
Why do i have to login every single time?
Please fix the bug that makes me have to login every time i use this app. Also it doesn’t work properly with password managers so I have to manually input my email, then it will work for the password.
Rubbish. Do better
Same as the website and details not even up to date. Can see what am paying what I have paid so far, download bills but the water usage or meter reading is useless. This is 2026 we really need to be more advance by now. Will
Be deleting the app
And sticking to the website.
Be deleting the app
And sticking to the website.
Doesn’t stay logged in
The point of having an app on your phone is so you can easily access what you need to. This is the most pointless waste of time & is just a copy of the website. You have to log in every time you leave the app, no biometrics integration, waste of time
It’s the website in app form
The app provides the same information as on-line. One major inconvenience (bug), one can select biometric sign in (toggle switch) but the app resets the function to disabled (off). This means one has to input email address and password every time rather than using face recognition.
Awful app
For months I could not get on my app due to A/W doing an upgrade which lost my account then after months got it back but after trying to log in yet again to be told I can’t use my email as it contains an _ underscore 😂 as another update don’t except it 😂😂 and now it won’t do Face ID. Yes had to make another email account ……😡 absolutely rubbish 🗑️
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No longer have access to my account
I downloaded the app, great at first but am no longer able to logon, password reset just puts me to the never ending circle. So I have deleted but now can not get a reset to access online
Just been updated….
….but is the bug fix the login one, i.e. autofill and biometrics? Sadly not. Don’t bother updating this app until this function is fixed as it has the same functionality and user interface as the website. One star as this app doesn’t function as an app.
Rubbish / Just like Affinity
Can't even make a functioning app in 2026 says it all about affinity
Does not work at all
Haven’t been able to login for about two months. Apparent they’re working round the clock to fix this issue but the last app update was 2 weeks ago so I guess not?
Not fit for purpose
This is terrible, what has happened ? It looks like someone has come along and taken it back to the 80s. I bet they paid a lot of money to whoever designed this. Can’t pay a bill even if I wanted to it’s so clunky. Gave up in the end.
Works ok but…
Neither login autofill nor enabling biometric access are functional. Without these this app serves no purpose as it has no more features than the website!
Full of Bugs
There are lots of bugs in this. The worst ones relate to logging in. It doesn’t remember user names and biometrics can’t be enabled. This makes logging in painfull.
Still needs a lot of work to make it usable
A good idea but still a lot of bugs. Some text and icons overlap on screen. Biometric login doesn’t work. Can’t use text messaging for 2-factor authentication as it doesn’t recognise the correct phone number. It may be worth trying again after a few more versions.
