Great App
Nice to able to do this on my mobile!
Why do i have to login every single time?
Please fix the bug that makes me have to login every time i use this app. Also it doesn’t work properly with password managers so I have to manually input my email, then it will work for the password.
Rubbish. Do better
Same as the website and details not even up to date. Can see what am paying what I have paid so far, download bills but the water usage or meter reading is useless. This is 2026 we really need to be more advance by now. Will
Be deleting the app
And sticking to the website.
Be deleting the app
And sticking to the website.
Doesn’t stay logged in
The point of having an app on your phone is so you can easily access what you need to. This is the most pointless waste of time & is just a copy of the website. You have to log in every time you leave the app, no biometrics integration, waste of time
It’s the website in app form
The app provides the same information as on-line. One major inconvenience (bug), one can select biometric sign in (toggle switch) but the app resets the function to disabled (off). This means one has to input email address and password every time rather than using face recognition.
Awful app
For months I could not get on my app due to A/W doing an upgrade which lost my account then after months got it back but after trying to log in yet again to be told I can’t use my email as it contains an _ underscore 😂 as another update don’t except it 😂😂 and now it won’t do Face ID. Yes had to make another email account ……😡 absolutely rubbish 🗑️
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No longer have access to my account
I downloaded the app, great at first but am no longer able to logon, password reset just puts me to the never ending circle. So I have deleted but now can not get a reset to access online
Just been updated….
….but is the bug fix the login one, i.e. autofill and biometrics? Sadly not. Don’t bother updating this app until this function is fixed as it has the same functionality and user interface as the website. One star as this app doesn’t function as an app.
Rubbish / Just like Affinity
Can't even make a functioning app in 2026 says it all about affinity
Does not work at all
Haven’t been able to login for about two months. Apparent they’re working round the clock to fix this issue but the last app update was 2 weeks ago so I guess not?
Not fit for purpose
This is terrible, what has happened ? It looks like someone has come along and taken it back to the 80s. I bet they paid a lot of money to whoever designed this. Can’t pay a bill even if I wanted to it’s so clunky. Gave up in the end.
Works ok but…
Neither login autofill nor enabling biometric access are functional. Without these this app serves no purpose as it has no more features than the website!
Full of Bugs
There are lots of bugs in this. The worst ones relate to logging in. It doesn’t remember user names and biometrics can’t be enabled. This makes logging in painfull.
Still needs a lot of work to make it usable
A good idea but still a lot of bugs. Some text and icons overlap on screen. Biometric login doesn’t work. Can’t use text messaging for 2-factor authentication as it doesn’t recognise the correct phone number. It may be worth trying again after a few more versions.
Diluted
Poor app. Won’t save anything and doesn’t show anything you want. Shame. It’s actually worse than I thought.
Absolutely rubbish
There is no point in this app. You sign in but no details of anything come up
Poor
Does not let you turn on biometric login even though there is the option. Won’t let you change direct debit amount - sets it to zero
Terrible - don’t download until they fix it
Terrible app which is barely more than an app view of a website. Despite toggling biometric access ‘enabled’, there is no way to make it stay enabled and every time I return to that part of the app it has disabled itself again. This app should not have been released until it had more functionality than this.
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Just as bad as customer service
Where to start! The app is basically a glorified version of the website, meaning it has just the same levels of bugs, ugliness and rubbish usability. And, it logs you out every single day. The account sections are poorly designed for mobile navigation, being much worse than their rivals and the functionality isn’t there.
There’s no push notifications, no easy way to check usage. It’s all rather disappointing, and again, very much a glorified web browser
There’s no push notifications, no easy way to check usage. It’s all rather disappointing, and again, very much a glorified web browser
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Logs me out
Logs me out every time I open the app and it doesn’t remember my username or password
