Great customer with Bad experience
This app is very inconvenient and manipulative because if late for payment even 3 to 4 business days ,they reduce away all your availability spending to $50 that very inconvenient Klarna will never
Horrible customer service
I have been trying to get back into my account for weeks. Contacted customer service 7 times. They give me the same trouble shooting tips every time. Change password and you will have the option to verify with email. They are right but as soon as I do this I then have to verify with my old phone number and I do not have access. I have sent my id multiple times. No help. No access. They don’t care. They give me the same instructions even when I tell them everything. Do not recommend calling them ever! Waste of time and effort!
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Doesnt work
Cant sign into old account, cant make new account with same info.
Terrible support
Everytime I contact support about price adjustments they seem to always close my disputes without adjusting price. Usually if I place a target order it always ask for pre authorization of a higher amount then what I have in my cart. Once I receive the order I contact AP support and receive no help.
Will not take my money
All I wanna do is pay my bill They can’t find a way to receive my money
No customer service just AI bots
Zero stars do not recommend
No customer service just AI bots
Zero stars do not recommend
Can’t login and card issues
On laptop can login not phone. Then phone it send verification code to phone but then asks credit card numbers on file. I DONT HAVE THAT CREDIT CARD ANYMORE. Pretty stupid. On laptop could login but both cards won’t work on system. There is nothing wrong with those cards.
This app horrible
This app horrible. My card gotten stolen and had to wait for my card in mail. I’m 4 days late and they took away my spending limit. I had to Google search for their customer service number. You go to support. There’s no phone number to call them to tell them to move the payment. This the second time my card was stolen and had to cancel then search hard for their number and now my spending limit back to 1,000. This app disgusting. Telling me they can’t change the spending limit it’s all computerized. They need to be lenient. Being as tho. There’s no customer service number and only 4 days. Late. Not even a week. Soon as I received my card. Tried to make payment.
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Afterpay
I didn’t receive an item they said I did and it finally came out I didn’t. Then they said it was returned and they didn’t return my money what a scam!
I hate afterpay
Not helpful at all I tried to reset my password and keep saying that they couldn’t send it my email when I put the right one
App not working properly
I just downloaded the app to apply and it doesn’t work. It has broken link. It won’t even allow me to create an account. Please fix this problem.
Helpful but tedious
Afterpay has been incredibly helpful during financial hardships. My partner and I literally have to spend all our paychecks on bills, so this app helps us pay for groceries and pet costs. I will say, the app itself needs a lot of work. It’s impossible for me to use the customer service chat. Every time I open the chat, it redirects me to the AppStore. And no, there are no updates available- so Im literally going back and forth from app to AppStore nonstop and not able to access customer service at all. Ontop of the fact that I pay off all of my purchases before or on their due dates, but yet I have $0 available? One night it said I had $128 available, and the next day it said $0.00. So I thought maybe it was a glitch and kept paying off my open orders. Now I only have 2 left and both under $30 to pay, and still my account says $0 available??? This makes no sense and I am unable to reach customer service since the Chat doesn’t work and when I call the phone number, Im redirected and put on hold for over 30 minutes each time. Its quite a shame since I was doing so well with making purchases and paying them off on time. This was helping us get by and now Im not sure what I will do. Hope something changes.
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Afterpay sucks
After having Afterpay on trying to use it on multiple different apps, such as SHEIN and Walmart. And a couple other that were offered from the app itself. I kept getting denied saying that the app Afterpay was not available for those stores and to go to the app to see what was available and I was on the app the entire time this app has not worked for me not once and I’ve tried to use it in multiple different ways would not recommend downloading this app.
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Not good
Went to check out and it took full payment without asking about split into 4 payment options I could have book directly through the merchant site waste of time
Walmart Never Works
Walmart purchases are grueling. It takes hours if ever. Deleting cookies, browsing history, deleting and redownloading the app doesn’t work. After pay do better. Of all of the split pay apps you are the worst.
Its a hassle to order
I prefer zip or affirm i dont have to log in to my account to order
Ever since update trash app
I had the app for four plus years. Now the app claims I cannot be verified. It’s been over 60 days. I spoke to representative they did nothing. Claiming there is a cooling period. Like they just made hot food. I send my ID and mail with all information. Still nothing going on 90 days. Unable to purchase. But the whole time the app knows me to make a payment. Someone make a better app that is has competent employees. And a good technical support team.
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The worst
I’d used Afterpay for years with no issues until recently. Now they don’t want to accept payments from my cards that I’ve used since the beginning. Support doesn’t respond to messages. It’s an absolute disaster. Do not use this company.
STAY AWAY!
Afterpay is the worst company I have ever dealt with. I have been a customer for over 3 years with a limit of $3000.00 never late sometimes early. About 6 months ago a payment got disputed in error by my bank. Afterpay froze my account they asked for proof from my bank that is was an error. I sent them what the they requested, well about 3 months later and 30 plus emails asking for the same documents that I already sent them it was never resolved. Please stay away from Afterpay!! If you need a good pay in four corners company, try Affirm, Klarna or Sezzle they are a 1000 times better than Afterpay could ever be!!
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Trash app
This app is trash there’s always some ripe of issue!!! Other apps are so much better!
Decent
It’s a Decent Service/ App but if your late by a Nano second these people can become your worst enemy. Wish it was a better set up. They harass you once they can’t get there payment. Was late by an hour due to updating new card on file. They make you feel like it’s a random eviction. Feeling Violated 100%
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