Frustratingly bad
This has to be one of the worst, probably the worst, wellness tracking/coaching apps I’ve ever used. Super archaic. Highly glitchy. Not at all intuitive. On the landing page it keeps telling me to check out programs to enroll in despite being actively enrolled in those programs. It just blindly suggests the same programs to me regardless of the appropriateness. For example, I am a fairly healthy male and it keeps suggesting pregnancy health programs and diabetes management programs. Those programs are probably useful for their intended audiences but I’m tired of having to navigate past them every time I open the app. The programs I do participate in constantly fail to update when I enter my progress or sync my health devices. And half the time I am instructed to click on links that simply don’t load. And there’s so much more that I just don’t have the time to go into here. If this were just some random free app, I’d just delete it. But it’s part of my employer’s health program so I want to advise any employers against considering health programs that utilize this app. You’re being marketed something that is simply garbage and absolutely does not serve your employees well.
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Multiple crashes
This used to be my favorite all-time app until it started crashing every time I open it. The app will open for 30 seconds and then close automatically I have tried uninstalling and reinstalling, and it has not helped.
Can’t login at all.
I have been trying to log in for a week. Keep getting “oh snap!something went wrong. Please try again” Needs an update.
Glitches
Always having glitch’s
Not working getting an app error message
This worked wonderfully until January 2024! Then something happened and I am not getting credit/points for my effort. I called customer service and they were not able to resolve the issue. I have earned up to $800 in blue points and I am owed more! Especially since I pay a significant price for my health care!
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Not Apple Watch friendly
Were forced to swap insurance and this program sucks compared to what UnitedHealth had
Worthless
I had only used to get points for gift cards. That randomly disappeared. The support number was no help at all. Now it’s a worthless app
Keep changing rewards
I like it but it’s misleading. They have changed so many of the rewards that is not that motivating.
Not Very Intuitive, but Good Tool
Always on wellness is a good tool to have especially if you’re already subscribed to Blue Cross Blue Shield. However, the setup process is kind of slow, I got several error messages when I was trying to connect my smart scale and MapMyRun app. However, once you’re in there, it is a decent way to track your weight and the quizzes were informative. I think the health assessment is a bit too detailed, and it timed out on me a couple times. Thankfully, it started me back where I left off instead of making me start from scratch. There definitely needs to be some polishing to the app, but I’m happy to have it as a resource. I switched to this app because I didn’t want to pay for Noom med anymore.
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app needs lots of updating
the concept is cool but the app itself sucks. it’s slow and never really works properly. definitely needs some updating and UXI improvements
Doesn’t open
Really loved the app but suddenly as soon as it goes to open it shuts down. I’ve tried rebooting, deleting and reinstalling but still same issue. I login, where spins, opens for a second then it closes out. I can’t track anything anymore, can’t redeem points, nothing. Really disappointed
Obsessed!!!
I love my wellness coach and all the incentives I earn
very slow
lags a lot and some days it won't even open.
Not accurate
I’ve completed several courses and never received my thousand points for any of them. I go to the gym four times a week and I don’t get points for my first or third visit ever I’ve reported it several times and Marie request are always ignored. I continue to do the online courses and reading however I don’t like that rewards are promised and not given.
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Frozen more than it works
Freezing all the time and crashing. It is hard to click on links or get things to connect.
Glitchy
App is glitchy
Easy to use
Great point system! I appreciate that I can see what activities gave me which points.
Not User Friendly
I’m here because it said with BetterYou strides there are incentives for walking. After connecting my device and checking out the rewards section, there was no mention of any kind of incentives. Please clarify or remove false information from Florida blue
Bugs bugs bugs
Great when it works right. But Always acting up. Problems all over the place.
Buggy and unintuitive
I appreciate the thought of what this app is trying to achieve but the user experience lacks a great deal. The app often freezes, it can be very unintuitive on how to navigate features, and recently it has repeatedly logged me out without saving login credentials as requested. It’s like the company wants to make their app difficult so that the get the credit of offering the features but make it difficult so that many people will choose not to utilize them.
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