Total Disappointment: BDO App is a Complete Waste of Time and Effort.
BDO online banking is one of the most disappointing apps I have ever used. I downloaded the app with high hopes of conveniently accessing my bank account while in the US, but I have never been able to sign in successfully since I downloaded it. Every time I try the app just keeps giving me error messages, which is extremely frustrating.
It's unbelievable that BDO, being one of the biggest banks in the Philippines, has such a terrible online banking service. The app is a piece of garbage and useless. I have tried everything, from resetting my password to reinstalling the app, but nothing seems to work It's as if the developers didn't even bother testing it before releasing it to the public.
I cannot believe that a bank of such magnitude cannot provide a decent online banking experience. It's a complete waste of time, and I wouldn't recommend it to anyone. I will be closing my account with BDO and moving to a bank with a better online banking system.
It's unbelievable that BDO, being one of the biggest banks in the Philippines, has such a terrible online banking service. The app is a piece of garbage and useless. I have tried everything, from resetting my password to reinstalling the app, but nothing seems to work It's as if the developers didn't even bother testing it before releasing it to the public.
I cannot believe that a bank of such magnitude cannot provide a decent online banking experience. It's a complete waste of time, and I wouldn't recommend it to anyone. I will be closing my account with BDO and moving to a bank with a better online banking system.
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Worse app if you live abroad.
BDO is the worse banking app I have ever used especially if you live abroad outside the Philippines and need access to my funds to pay for bills on my property in the Philippines, and to send money for medical emergencies. There is zero BDO branch here in the US to go to, no ATM as well. I just upgraded my 6 year old iPhone, now the app stopped working on both the old and new phone!!! I’m screwed. BDO please hire better app programmers and developers. You should not play with people’s access to their saving account using this app.
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Worse Online Banking service
As the title said, yes this the worst online banking service ever. I opened this account due to overseas transactions as I am not based in the PH, the app doesn’t allow me to access my own account, and on the website, if ever you send/transfer money they will send you a text message that YOU HAVE TO REPLY TO, to be able to get an OTP, which defeats the purpose if you are overseas because of course we don’t carry PH simcards. So yea, runaway from this sht show of a bank. Don’t ever make the same mistake as I did.
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Transaction Not Allowed… WTH BDO!!
UPDATE - BDO has 2 apps, BDO Online and this BDO Digital Banking. I contacted them about this. They said that BDO online app is the new and improved version of the BDO digital banking. I don’t understand why they have 2 apps. This just causes so much confusion. Anyway, I tried BDO Online app and I am now able to do banking transactions using my phone. I just have to reset my password. Caution - password for BDO online app will not reflect on the BDO website, so you have to maintain 2 passwords. Again, why? Anyway, at least I am now able to manage my account with my phone. Hope this helps.
I live in the US and I rely on this app so much to manage my account. Although it needs a lot of improvement, it was working fine for me before the 7/27 update. Now, I cannot even login. It’s always giving me “transaction not allowed” error. BDO rep said to change my phones date/time setting to automatic. My phone has always been set up that way. So no … that is not the fix for the error!! For now, I am just using the website to access my account. BDO, PLEASE FIX YOUR APP!!! Is someone even looking at the complaints posted by your customers??? And please… do not implement any updates unless you have fully tested them!! So frustrating!!
I live in the US and I rely on this app so much to manage my account. Although it needs a lot of improvement, it was working fine for me before the 7/27 update. Now, I cannot even login. It’s always giving me “transaction not allowed” error. BDO rep said to change my phones date/time setting to automatic. My phone has always been set up that way. So no … that is not the fix for the error!! For now, I am just using the website to access my account. BDO, PLEASE FIX YOUR APP!!! Is someone even looking at the complaints posted by your customers??? And please… do not implement any updates unless you have fully tested them!! So frustrating!!
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It’s a crap app
I had no issues at all with BDO app for the past 5 years, and it was one of the most efficient apps I’m using especially when I’m out of the country, until it’s recent update. I have not been able to log in since July. I have already coordinated with BDO hotline many times but they were no help at all. Every time I re-install the app, I will log in and it will ask for location verification and then the error will pop out “This transaction is not allowed”
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