Some bug fixes needs immediate attention
The layout of the home page is not aligned properly. Top row of the home page is colliding with the phone’s dynamic island. So the power button and profile icon are not working properly. Please rectify this simple issue.
If possible change the theme of this app to some readable dark and light gradient(like the colours used in the latest hdfc app). I want to see the BOI app shine brighter among other private and public bank apps. Please consider this feedback and change the gradient which you are using now.
If possible change the theme of this app to some readable dark and light gradient(like the colours used in the latest hdfc app). I want to see the BOI app shine brighter among other private and public bank apps. Please consider this feedback and change the gradient which you are using now.
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Showing error in every feature just after signing in
The BOI Mobile app does not work properly. I frequently face technical issues while using the app, such as pages not loading, showing error while loading any feature, I am not able to use any feature, and the app becoming unresponsive. These issues make it difficult to use basic banking services smoothly. Please look into these technical problems and improve the app’s performance and reliability.
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unblock
The BOI mobile application has improved significantly and is much better than before. However, there are still several features that could be added to make the app more user-friendly and convenient.
For example, if the mobile banking application gets blocked, the customer currently has to contact the branch to get it unblocked. It would be helpful to introduce a self-service unblock option, such as verification through a security question, ATM/debit card details, or another secure authentication method.
Adding such features would reduce the need to visit the branch and provide customers with a faster and more convenient banking experience.
For example, if the mobile banking application gets blocked, the customer currently has to contact the branch to get it unblocked. It would be helpful to introduce a self-service unblock option, such as verification through a security question, ATM/debit card details, or another secure authentication method.
Adding such features would reduce the need to visit the branch and provide customers with a faster and more convenient banking experience.
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The has lots of issues
I have download the app but while login the otp i was recived is wrong
Useless
Totally useless. Always says we are unable to reach our systems in time to proceed. Have been trying since two months but has never let me in!! I could use their WhatsApp feature till now to avail the minimum services like statement and knowing the account balance. Even that has been facing technical difficulties for long now. God knows what to do.
I have rarely visited any of other banks for past 16 years. Seems like only solution for this bank is to visit them and lodge an application !!! Frustrating, I have my home loan account here.... Should never have fallen for that extra 20 bps discount on loan rates!!!
I have rarely visited any of other banks for past 16 years. Seems like only solution for this bank is to visit them and lodge an application !!! Frustrating, I have my home loan account here.... Should never have fallen for that extra 20 bps discount on loan rates!!!
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Transactions timestamp bug
There is a timezone rendering bug in this app that causes all transaction timestamps to display roughly 1 hour and 54 mins behind actual IST. This is surely a platform-wide app bug affecting iPhone users rather than an isolated account issue; even with iPhone device settings correctly configured to automatic time and the India region, the app systematically fails to map backend server data to local time. The bank's mobile dev team needs hopefully can fix this “db to device” sync glitch so that account histories display accurate payment time.
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Totally Useless
App has never worked, always showing a technical error with no information and no resolution. BoI technical team seems to be totally disinterested in looking at this problem, let alone fixing it the way a quality bank would. So fed up with these guys! Total disgrace!
Mobile app sucks
You create a mpin then Face ID secures it - it forgets credentials then you reset the mpin and Face ID won’t update it so it will unfortunately block you account after 3 tries
Good and fast
Interface is good
Useless App
This app is only worth downloading statement. Now downloading statement is also rocket science now, struggling to download statement for 3 days now and still no support. For every work need to go bank because it doesnt give any feature.
Customer support says we are unavailable.
Every time you try to login, app asks for full registration.
Everytime I open it shows warning of technical issues. Doesn’t look safe at all
Customer support says we are unavailable.
Every time you try to login, app asks for full registration.
Everytime I open it shows warning of technical issues. Doesn’t look safe at all
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Bug in Statement Generation Range
There is a significant functional issue on the statement generation page. While the prescribed limit is explicitly shown as 3 years, the system is completely unable to process or generate any statement spanning more than a 1-year period. This limitation causes a lot of inconvenience when trying to access older financial records. Kindly investigate this backend issue and resolve it at the earliest.
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Poor quality
App is always showing there is technical error, not sure why BOI QA team is not encountered this critical issue
I'm facing this issue from last two months and I'm checking every day to app store that is there any new release
Because as User it is very frustrating and main thing I'm QA so and quality is my 1st priority so very disappointed to BOI Team, BOI developers and BOI QA team
As no one taking care of quality
I'm facing this issue from last two months and I'm checking every day to app store that is there any new release
Because as User it is very frustrating and main thing I'm QA so and quality is my 1st priority so very disappointed to BOI Team, BOI developers and BOI QA team
As no one taking care of quality
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Poor Application as 2026 standard
Very poor experience with application and not satisfied. Application is not loading and getting "close the application " message every time. No update available to check. When I go to support application it is also giving error that page can not found. Then try to chat with boat BOI seva it is also giving same error. Means they don't want to solve or listen to your query. Giving 1 star wants to give 0 but it's not an option. I don't know how this have3.7 star on App Store.
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Horrible
Worst bank app possible, always has technical error. Please invest some money and develop a nice one. 0/10.
Best mobile banking app
It got everything you expect a mobile banking to do
Useless bank
I had a very disappointing experience with Bank of India. The customer service is slow and often unhelpful, with staff showing little urgency in resolving issues. Basic banking processes take far longer than they should, and there seems to be a lack of coordination between departments. Online banking services are also not very user-friendly and frequently cause inconvenience. Overall, the experience feels outdated and frustrating compared to other banks. I would not recommend Bank of India if you’re looking for efficient and reliable service
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Hopeless App
Very poor app. You cannot increase limits beyond that which is specified especially for bill payments. Even PPF says cannot pay beyond limit and the limit shows ZERO ! We cannot change even this limit. Whoever made this app should be blacklisted and made to refund the entire money paid to the developer along with a fine. The star app was at least better than this even though that was lousy too !!
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App has never worked for me
As a new customer i was advised to download this app and take up all the benefits it offers…. But haven’t actually been able to get into the app! Keeps crashing!! How is this app even allowed on IOS!
Poor Support for Customers Living Abroad
I am very disappointed with the BOI Mobile App. As a customer living outside India, the app requires an Indian mobile number to log in or access the account. If you do not have access to that number, you cannot log in at all.
This is a major problem for customers who are living or working abroad. Many banks provide alternative verification methods like email, international numbers, or secure authentication, but this app only depends on the registered Indian mobile number.
Because of this, I am completely unable to access my own bank account from outside the country. A banking app should support NRI customers and provide flexible login options.
Bank of India should seriously improve this system and allow other authentication methods so customers abroad can use their accounts without unnecessary difficulties.
This is a major problem for customers who are living or working abroad. Many banks provide alternative verification methods like email, international numbers, or secure authentication, but this app only depends on the registered Indian mobile number.
Because of this, I am completely unable to access my own bank account from outside the country. A banking app should support NRI customers and provide flexible login options.
Bank of India should seriously improve this system and allow other authentication methods so customers abroad can use their accounts without unnecessary difficulties.
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Worst App
I really cannot imagine, India developing website for other countries , but own country website and app is made by 1st grader who has absolutely do not have simple understanding how to built website as well app.
