Apps works well
I’m outside Philippines for awhile and things been updating at first it’s not working but when I contact customer support someone reach back to me and updated my new phone number (International) now everything going smooth. Take note my BDO account got loss in process and no one reach out to me to think i used to work there, no one can help or find out what happen to my account. So better think twice where u put ur money when ur not in Philippines and not able to go to branch where u open an account.
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bpi digital channels team!
we are currently in the north america, i got a new phone (iphone 14pro) with my old phone number but in a digital sim (eSIM) bpi mobile banking registration is not processing. a failed registration means no extra security on my online banking. this needs attention bpi digital channels team. same time my husband had his new phone (iphone 13pro) with his old phone number and his registration was successful. the difference between his registration and mine is he’s using a physical sim (SIM card) aside from the phone models. i hope this gives some hint to the bpi team to solve the registration issue.
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Prepare for trouble if you switch or get your phone replaced
If something happened to your phone where the data is reset, the phone was replaced, or maybe you’re upgrading, SMS OTP is flaky. 90% of the time it won’t work if you’re overseas. Without it, you can’t activate your Mobile Key which means you can’t transfer, pay bills, etc.
What’s worse, their international toll-free hotline is flaky as well. You will end up having to pay credits to Viber/Skype/Your Carrier to call their direct line in Manila for them to escalate the issue. And the best you can do is try everyday to activate the Mobile Key because they don’t even notify you if it’s fixed or not.
This has been a problem for years but still no solution. I would close my account if I could but I need to have a PH account open for remittances.
What’s worse, their international toll-free hotline is flaky as well. You will end up having to pay credits to Viber/Skype/Your Carrier to call their direct line in Manila for them to escalate the issue. And the best you can do is try everyday to activate the Mobile Key because they don’t even notify you if it’s fixed or not.
This has been a problem for years but still no solution. I would close my account if I could but I need to have a PH account open for remittances.
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Great Bank!
Conservative bank with many security features. Sometimes it is a hassle to personally appear in the bank to change data and phone number but I appreciate it that the bank strictly adheres to it’s rules. I feel that my account is safer with them. Thanks BPI!
WORST APP TERRIBLE TERRIBLE
Bank Transfer is still not working. It has been 3 weeks now. Everytime I call their support they keep saying they’re on it. But I highly doubt so. Please fix iPhone mobile transfer so people can use this. What kind of service is this. The mobile key is not working and you don’t even bother to give the customer the option to use OTP instead. Worst ONLINE BANKING I HAVE EVER USED. If I could give zero stars I will. Your support is disrespectful and doesnt care and your mobile app doesnt help or work. You just care about getting more money but not lending out any help to your customers.
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