Change of address
Instructions were good but very difficult to follow I wrote my full address and it was rejected Instructions for writing phone numbers do not work either Uploading documents also had too many restrictions Finally I was able to upload my drivers license fully but now I am told that house number and street name is missing Very frustrating!!
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App needs work on iPhone
When I open app it asks to check terms and conditions when you go to that page there is no way to come out
Also when you try to logon it keeps on saying download app
Admin needs to review and fix it
Also when you try to logon it keeps on saying download app
Admin needs to review and fix it
No Trust in app/system
FRAGILE. They really have the nerve to say that I should investment in FDs etc. Too many things go wrong transacting with the app or the website. Sometimes my IPIN doesn’t match sometimes some other thing does not match and I try one or two more times and the app will lock your account. If it is not the app, the website will lock your account. The only way to get unlocked is to actually visit a physical location. I am an NRI - how!!
CAREFUL YOU HAVE BEEN WARNED.
CAREFUL YOU HAVE BEEN WARNED.
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Very convenient and super easy
First I like safety and security of this app - not always logged in requires ipin with each session and session expires after reasonable minutes of inactivity. It saves a lot of time. App has all the features required for mobile banking
Wish it has Remit feature too
App is way better than the website. Wish it gets Remit money to india feature added in app too so we don’t have to login from laptop to send money from foreign country to our cut bank account
Excellent App !!
Excellent App !! Easy to use and can do everything I need to do, including booking and renewing deposits.
Log in is quick with FaceiD.
Log in is quick with FaceiD.
Why a payee can’t be deleted
It has improved but interface is still poor. Should allow corrections and deletion of payees. Not easy to change the associated phone number. should allow email to be authorized too
Reasonable app but no support for multiple accounts
I really wanted to like this app. The login process is reasonable, the features are also well done. I was happy. I was hoping to use it and dig into its features.
Then came the problems. I logged out in order to login to my other account. But as I had FaceId set it just logged right back to my original account! No option to switch accounts. I had to disable FaceId to be able to switch accounts.
Now that is bearable, but this next one makes no sense. When trying to login to my other account it required me to unregister the first one! In other words I’ll have to register each account every single time I use it. That is extremely unwieldy. Since it is likely that folks have both an NRE and an NRO account, this is a deal breaker for me. Why not have an option to switch accounts while maintaining both as registered. After recognizing FaceId or even before it, why not ask which account to log in to?
If and when this is fixed I’d gladly use it. Until then, I’ll avoid it
Then came the problems. I logged out in order to login to my other account. But as I had FaceId set it just logged right back to my original account! No option to switch accounts. I had to disable FaceId to be able to switch accounts.
Now that is bearable, but this next one makes no sense. When trying to login to my other account it required me to unregister the first one! In other words I’ll have to register each account every single time I use it. That is extremely unwieldy. Since it is likely that folks have both an NRE and an NRO account, this is a deal breaker for me. Why not have an option to switch accounts while maintaining both as registered. After recognizing FaceId or even before it, why not ask which account to log in to?
If and when this is fixed I’d gladly use it. Until then, I’ll avoid it
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NRI account ending in 337
Seems to be no consistency in what is declared and what is done. When I call the support staff. Am told that I can transfer upto 25 lakhs per day. Once I did transfer 10 lakhs. However, when I tried today I was restricted to only 2 lakhs. So what is going on?
Hemant Vyas
Hemant Vyas
KYC was a breeze
New app works great, 👍 I was able to process my KYC in 2 minutes. Select document from drop down and click, next take your picture and you are done. 😎
Great bank and app! But one lacking feature!
I love Citibank as everything can be done online or thru app! I am a customer since almost 20 years and never stepped inside the bank!
Love the BHIM UPI integration which I use all the time but I have to use my photo app to scan QR and then type the UPI id in as even copy paste is not allowed in the UPI field in the app!
I wish the app had scan (QR) to pay option.
I hope you can add an awesome integration for scan to pay or at least allow copy pasting the UPI id in the UPI field in the app!
Love the BHIM UPI integration which I use all the time but I have to use my photo app to scan QR and then type the UPI id in as even copy paste is not allowed in the UPI field in the app!
I wish the app had scan (QR) to pay option.
I hope you can add an awesome integration for scan to pay or at least allow copy pasting the UPI id in the UPI field in the app!
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Manage card function is hidden?
Took me a while to figure out how to manage my debit card using the app.
Would have preferred to have an option in one of the main menus to manage basic functionality of debit card management. Had to open account and click on the account value to get “manage card”!!!!
Would have preferred to have an option in one of the main menus to manage basic functionality of debit card management. Had to open account and click on the account value to get “manage card”!!!!
Terrible site
You need to user test the website , it is not intuitive snd basic information like inward wire instructions is missing . Your Fonts are very fine on a bright white background and this is very hard to read — do not try to be stylistic
Why don’t you have statements and tax information on the site - I should not have to wait for it gor 24 hours.
Why don’t you show monthly transactions - Judy shoeing an ending balance is pointless.
Basically this is a useless site - you should fire the people involved with designing this site snd copy your Citigold Usa or London website
Why don’t you have statements and tax information on the site - I should not have to wait for it gor 24 hours.
Why don’t you show monthly transactions - Judy shoeing an ending balance is pointless.
Basically this is a useless site - you should fire the people involved with designing this site snd copy your Citigold Usa or London website
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Very helpful and user friendly
I like it. It has make things very easy and I am able to do quite a few things at my finger tips. 👍
Ravi Arora
Easy to navigate. I was able to upload documents without any problems
Great app
Made a lot things simple and easier without compromising security level👍🙏
Addition required
Not able to update my address in mobile app
Not able to view current statement
Not able to view current statement
Card blocking caused online and mobile application disabled
I have blocked my debit card through application and did not requested for new card as i don't need the debit card
So it disabled my online and mobile access.
Now i am not able to use my funds anyway.
Here when i am blocking my card it should have altered me its going to block your online and mobile access
So it disabled my online and mobile access.
Now i am not able to use my funds anyway.
Here when i am blocking my card it should have altered me its going to block your online and mobile access
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Simply functions without problems
Good app. Every time I use it it works. Easy to use.
Transaction details missing
Wish transaction details were also readily available in the App.
