Refused to refund credits
We went on vacation and had to use the washer and dryers at the condo we stayed in it was $1.75 per load. I put $10 credit in the app used that completely. I only needed 50 cents to finish my last load in the dryer but could put anything less than $10 minimum credit in the app. Once I was finished I asked for a refund of the $9.50 because I will not need to use them again. They declined my request. I have now sent a second request for a refund. Now reading some of the reviews I now know they will not refund unless it’s a machine error. They need to put in the app that they will not make a refund for unused credits. Please do not use this app or company.
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App has been down for days with no updates.
This review is entirely because The clean Cash App has been down for almost an entire week preventing me from doing any laundry at my apartment complex. After calling them they said there is no ETA on when it will be back up.
When functional, this app is actually not too bad. The UI is simple and easy to use and it does its job well. But being down this long with no update is insane and I can’t help but imagine this is because it primarily impacts lower income people.
When functional, this app is actually not too bad. The UI is simple and easy to use and it does its job well. But being down this long with no update is insane and I can’t help but imagine this is because it primarily impacts lower income people.
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Can’t reload money
Has an error message every time you try to load money. It charges your bank account but doesn’t load money and then your bank refunds you. Tried 2 different cards and two different accounts. I’ve been using this app for a year and now it doesn’t work anymore.
Trashy rip off
If you are going to con people, at least have an app that works. Minimum increments of 10 dollars with no refund. Confusing verification by email and sms. You have to register your credit card. I hate everything about this app. Never could get it to create an account and fill my cash balance. Saved ten dollars on 5 dollars worth of laundry.
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Good
Good stuff
