Rip off
Clever way to separate you from your money by controlling how much money you transfer and refusing to refund unused balance.
Nearly perfect
iWatch compatibility would be absolutely fantastic for when we leave our phone at home or in car. Easy and discreet. But that would have to include a chip reader on the machine OR it could allow us to select the machine by entry and confirmation. Aside from that, this is an easy to use app and highly convenient.
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First day
I used the app today. It was very easy to navigate the app and load money was plain and simple.
The app lets you know when the machine is finished and also lets you know how much time is left on the cycle. I appreciate that very much. It’s pretty cool!
The app lets you know when the machine is finished and also lets you know how much time is left on the cycle. I appreciate that very much. It’s pretty cool!
love but doesn’t sync
Love this app so much! Very user friendly, but machine availability doesn’t always sync up live with the washers. Otherwise - amazing and very easy to use with helpful alerts.
Bad customer support
I have used this app with no issue for almost 2 years, but recently had trouble adding my credit/debit card to my account. It wouldn’t accept anything I put in the app so I had no way of adding money to my account. I reached out to the developer’s customer support after Caldwell & Gregory tried troubleshooting it with me first. I first called PayRange and got no answer so I left a message. I also sent a message to their support email address. They have now only responded to me once a day at most and have only sent unhelpful suggestions that put the blame on me for the app not working. I respond within ten minutes and then don’t hear back for another day. It’s become frustrating and I had to find quarters in order to be able to do laundry in my building since I couldn’t refill the app. They haven’t been very helpful in trying to fix this issue in a timely manner. I also don’t seem to be the only person having this issue currently in my building, which is why I’m pretty sure it’s on their end.
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