Terrible service
They will change your pickup times without notifying you and expect you to show up or you get dinged as a no show and are given points. Some of the drivers swerve all over the road and make me question if they actually have a driver licence.
Not User Friendly
Every booking process is a roulette round to see if your late-night pickup from the GO station falls at a time that works best for the system. No matter how on-the-dot you schedule it, It will always default to a time that’s to too early for you and mark you as a no-show regardless. Even omitting that: there’s no way to contact your driver to alert the about where they can find you, where you are, or why they can’t see you. The service is ultimately unreliable when you need it the most and DRT needs should honestly fill this gap with more Overnight Bus Routes.
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Not worth it
Unreliable… you’ll never get a time you request and all the rides are based on when it works best for them
Petty
Usually this service is reliable and can get me where I need to be when buses are not running. The issue I have is with the system itself- you are dinged by a points system based on cancellations and apparent no shows. If you have an emergency and have to cancel 4 hours before your trip? There’s a couple points. Driver comes early and marks you as a no show? Points. I’ve even had a ride cancelled on me by staff and had to frantically rebook before I got off work to get home safely. Anytime I cancel a ride well before the pickup time (days in advance) i’m given a petty message telling me to be considerate about showing up for rides as if i don’t take one every night. Recently there’s been a “technical error” message when I try to book. How do we get to work when the app punishes us for daily life happenings? Ridiculous.
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Updates Screwed Up Features
After the app updated, I can no longer cancel or make any edits to scheduled specialized rides with the app. Very inconvenient!
