Awful app
The worst!
0 stars
Worse app I’ve ever used!
Clunky
The first 2 remotes didn’t work. Third one is on order. I can’t sign on when my wife has the app open. Crazy they have haven’t invested in a better app experience. Get with it!
No login
Poor
Junk!
The only thing that turns on with the app is the back lights and they are very dim. Don’t bother to download this app.
worst app ever
i haven’t used it in a while and forgot my password. there is literally nowhere on the app to go to reset. i’ve tried deleting and reinstalling and it still won’t let me in:/
Temp control where are you
In the app you can’t control the temperature but with the remote control you can. It seems to be a bit of an oversight. Overall app could do with a UI update.
Doesn’t work AT ALL!!!
Honestly, this app does not connect to the fireplace via Bluetooth! I’ve done all kinds of troubleshooting trying to make this work and it just doesn’t. It is an absolute waste of time and VERY FRUSTRATING. If your looking for reliable connectivity via an app controlled fireplace look elsewhere.
Lack of security is baffling
There it's nothing stopping people from going around their neighborhood controlling people's fireplaces with this app. The fireplace password and settings are always reverting to factory default. So password 0000 can get you into anyone's fireplace. I'm surprised nobody's house has been burnt down by a firebug.
Show more
Terrible
App is glitchy, functionality is useless.
Doesn’t control the fireplace more than 80 percent of the time. Also no obvious solution to forgotten password.
Doesn’t control the fireplace more than 80 percent of the time. Also no obvious solution to forgotten password.
Horrible App
The worst app. The app doesn’t connect to the fireplace easily and doesn’t always work.
Won’t connect
Bought an Altitude x 36 that was supposed to have eFire control. The app has never been able to find and connect to the fireplace. Big dud.
Bluetooth fails frequently
App continuously looses fireplace connect ability, even when remote not being used. Primarily used app, and only used remote when app won’t connect. Now that app can never connect to fireplace, can only use remote. Tried reinstalling app, rebooting phone, taking batteries out of remote, and nothing allows app to locate fireplace.
Show more
Excellent functionality no ability to reconnect
Functionality is amazing. Problem is once the factory remote is touched it locks you out from ever using to app again. Requires dealer technition service call to reset. Unbelievable inconvenient and poor planning. Using only one remote at a time for safety makes sense, no ability for consumers to switch between that one controller renders the app useless. You are forced to choose one phone or the remote, no ability to switch without dealer technition service call.
Show more
Junk
This app has never worked with our fireplace, it simply doesn’t see it!
Worst app ever
If you could give this app a rating lower than 1 star I’d do it. We have a napoleon fireplace and can’t use some of the setting because their only available on the e-fire app which never works. I’ve contacted napoleon about the problem and been told a new update would be released to fix the bugs, which never happened. So if you want the functionality of an app, don’t buy a napoleon!
Show more
Horrible app
We can not even use our fireplace. The app is useless!
When will there be updates for this app?
When will there be updates for this app?
This app will not work
I have connected to the fireplace. Everything shows it’s connected but it will. Or control anything. It’s just a dumb toy. What a joke.
Useless app
Downloaded the app, found the fireplace, put in the default password (0000), nothing happens. I have deleted and reloaded this app several times and get the same result. Useless!
Seems to be working well for me. Good app so far.
Only posting this to balance out all of the other bad reviews. The app seems to be working fine for me now that I’ve figured it out. There are no instructions on first use which may it difficult but once you are up and rolling, it’s proving to be a handy app. Much more user friendly than the supplied remote control. Default password is 0000 when syncing up with the fireplace for the first time.
Show more
