Egencia User Reviews

Customer Experience

Positive experience40.6% of reviews
Neutral12.4% of reviews
Negative experience47.0% of reviews

~ Based on 298 written reviews from the US App Store.

What users say

Is Egencia Safe?

Egencia appears safe based on user ratings. AppsHunter Safety Score for Egencia is 94/100.

This assessment is based on 56,343 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.1% of ratings point to a safe experience
2.7% of ratings suggest some concerns
3.2% of ratings point to a risky experience

~ Based on 56,343 App Store ratings for Egencia.

Is Egencia Legit?

Egencia appears to be a legitimate app. AppsHunter Legitimacy Score for Egencia is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Nice app

After I got it set up with my company this app has been very easy to use and book hotels with.

Good app

I’m not good with apps, but I find this one easy to use.

Easy

Really easy to use , good search engine , perfect for work

Great Service

Customer service is outstanding

Unreliable

Yes I do find the best rates for my employer and get all my points when traveling. However, the card gets declined every single time I travel and I end up having to send an authorization letter to my manager to get my room paid for. It is extremely frustrating and inconvenient.

AmEx enterprises

Better than booking yourself for the most part. Far too much clutter on the app to distract simple decisions, far too many options or no way to limit, set, or control options. Mistakes cost money, time, sweat, blood, and tears- literally.

Doesn’t even work

I downloaded it and absolutely nothing happens when I tap the screen. I’ve tried deleting and reinstalling and restarting my
Phone. Can’t create an account or sign in SSO.

Engencia

Easy to use

So easy

The app is easier to use then the website

Won’t update / Won’t open

Can’t open app. Won’t update. Absolutely unacceptable when stuck at the airport and can’t make travel adjustments. Worst app I’ve ever used.

Billet de train non visible dans l’application

Je ne comprends pas que les billets de train achetés ne soient pas du tout visibles dans l’application. Il n’est vraiment pas pratique de devoir fouiller dans une 100 aines de mails pro pour retrouver les billets et les scanner au portique.. Et comme il est impossible de rajouter le voyage sur l’appli sncf ou les billets dans le wallet…
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Sortiermöglichkeiten sind beschränkt

Leider bestehen nur die Möglichkeiten, nach Empfehlungen/Preis aufsteigend/Preis absteigend zu sortieren. Eine Sortierung: Entfernung zum Ziel wäre sehr wünschenswert.

Super

Schnell, einfach, unkompliziert

Auditor

Click steps have really improved on this application. I’m impressed. Very user friendly.

Cannot book through web browser

Booked flights using pc web browser app. However would not let me book hotel. I had to do it through mobile app instead.
Not very good.

This app keeps asking if I like it

This app won’t stop asking if I like it. If I say no it wants feedback, I have answered it over a dozen times and it changes nothing and continues to ask. I’m hoping this will fix the problem. This is a business app that is picked at the organizational level, therefore there is no real feedback I can provide that you will care about. I would appreciate not swapping my reservations on reload to one where you steal my hotel points. If you could fix that it would be helpful. Past that asking the same question everyday is annoying and useless.
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Wunsch: Zeichen statt Text

Für Hotelbuxhungen wäre es deutlich einfacher das passende zu finden, wenn mehr mit Zeichen/Icons gearbeitet wird und weniger mit Text. Zum Beispiel für das inbegriffene Frühstück, Doppelbett etc.
Danke im Voraus :)

Easy to Use

Easiest app I have used to book work travel…also as an Amex Platinum user how the heck does AMEX not use this for their members?!!!!!

Leider nicht nutzbar

Schon die Auswahl eines Termins klappt nicht. Ich kann die Tage zwar anwählen aber es gibt keinen Button zum übernehmen. Gerät Iphone 13

This app occasionally works

In my experience, when going to pay for a hotel room, the front desk receptionists frequently can’t figure out the direct bill method. Egencia offers a perfectly useless feature that shows a dark credit card with black text that is completely illegible. If they offered a setting to change the text color or card background, it would greatly improve the usability of this app. It would be even more beneficial if they could hire software engineers to help think of ideas like this to improve usability with a bit of forethought.
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