Easy
Really easy to use , good search engine , perfect for work
Great Service
Customer service is outstanding
Unreliable
Yes I do find the best rates for my employer and get all my points when traveling. However, the card gets declined every single time I travel and I end up having to send an authorization letter to my manager to get my room paid for. It is extremely frustrating and inconvenient.
AmEx enterprises
Better than booking yourself for the most part. Far too much clutter on the app to distract simple decisions, far too many options or no way to limit, set, or control options. Mistakes cost money, time, sweat, blood, and tears- literally.
Doesn’t even work
I downloaded it and absolutely nothing happens when I tap the screen. I’ve tried deleting and reinstalling and restarting my
Phone. Can’t create an account or sign in SSO.
Phone. Can’t create an account or sign in SSO.
Engencia
Easy to use
So easy
The app is easier to use then the website
Won’t update / Won’t open
Can’t open app. Won’t update. Absolutely unacceptable when stuck at the airport and can’t make travel adjustments. Worst app I’ve ever used.
Billet de train non visible dans l’application
Je ne comprends pas que les billets de train achetés ne soient pas du tout visibles dans l’application. Il n’est vraiment pas pratique de devoir fouiller dans une 100 aines de mails pro pour retrouver les billets et les scanner au portique.. Et comme il est impossible de rajouter le voyage sur l’appli sncf ou les billets dans le wallet…
Show more
Sortiermöglichkeiten sind beschränkt
Leider bestehen nur die Möglichkeiten, nach Empfehlungen/Preis aufsteigend/Preis absteigend zu sortieren. Eine Sortierung: Entfernung zum Ziel wäre sehr wünschenswert.
Super
Schnell, einfach, unkompliziert
Auditor
Click steps have really improved on this application. I’m impressed. Very user friendly.
Cannot book through web browser
Booked flights using pc web browser app. However would not let me book hotel. I had to do it through mobile app instead.
Not very good.
Not very good.
This app keeps asking if I like it
This app won’t stop asking if I like it. If I say no it wants feedback, I have answered it over a dozen times and it changes nothing and continues to ask. I’m hoping this will fix the problem. This is a business app that is picked at the organizational level, therefore there is no real feedback I can provide that you will care about. I would appreciate not swapping my reservations on reload to one where you steal my hotel points. If you could fix that it would be helpful. Past that asking the same question everyday is annoying and useless.
Show more
Wunsch: Zeichen statt Text
Für Hotelbuxhungen wäre es deutlich einfacher das passende zu finden, wenn mehr mit Zeichen/Icons gearbeitet wird und weniger mit Text. Zum Beispiel für das inbegriffene Frühstück, Doppelbett etc.
Danke im Voraus :)
Danke im Voraus :)
Easy to Use
Easiest app I have used to book work travel…also as an Amex Platinum user how the heck does AMEX not use this for their members?!!!!!
Leider nicht nutzbar
Schon die Auswahl eines Termins klappt nicht. Ich kann die Tage zwar anwählen aber es gibt keinen Button zum übernehmen. Gerät Iphone 13
This app occasionally works
In my experience, when going to pay for a hotel room, the front desk receptionists frequently can’t figure out the direct bill method. Egencia offers a perfectly useless feature that shows a dark credit card with black text that is completely illegible. If they offered a setting to change the text color or card background, it would greatly improve the usability of this app. It would be even more beneficial if they could hire software engineers to help think of ideas like this to improve usability with a bit of forethought.
Show more
Needs to be better
In general the app works but I’ve had so many issues. I’m not sure which are the backend services vs app issues. For one, 9 times out of 10, when I open, I get Ops something went wrong, then have to reload. I’ve had many times where I had to change flights, trying to cancel an international flight rarely works, i have to call and be on a 30 min call. Booking trips to India rarely works, you have to pick a fare type, you’re given 3 options, no matter what you select it errors out. Happens for me every single time. Engencia support reps are great, the company could save money on their support if the app and digital services worked better. Every time a challenging flight situation comes up, I know I’m going to have to call.
Show more
Experience Downgrade
If you travel a lot, and are used to using airline and hotel apps, then this app is a huge downgrade.
1. Can’t see seat availability if you have status.
2. Can’t see hotel availability (recently showed 10 hotels as sold out that I could book).
3. Call center support (required for using airline credits—can’t do it in the app) is slow and not as professional as airline and hotel direct support numbers.
The worst part of my week is anytime I open Egencia.
1. Can’t see seat availability if you have status.
2. Can’t see hotel availability (recently showed 10 hotels as sold out that I could book).
3. Call center support (required for using airline credits—can’t do it in the app) is slow and not as professional as airline and hotel direct support numbers.
The worst part of my week is anytime I open Egencia.
Show more
