My most frustrating week
I have spent my entire cell phone voice minutes trying to deal with an international travel snafu. The phone system keeps on sending me to the App which cannot solve my problem. I do not wish to use the App for anything. I am not part of the “thumb” generation. I wish to speak to a person or be able to type on a keyboard- anything else just wastes my time. The last time previously I had a conversation with the BOT if told me wrong information and I needed to pay for an FNB service for an extra month. I do not trust what the BOTs tell me - like the LLMs they hallucinate and I’m the person who foots the bill - there is no accountability on the behalf of FNB. I am not a happy customer
Show more
Abandoned?
FNB went from having the best banking app, to having the worst one on my phone. Is it written in COBOL? Laggy, awful UI, chat is horrible. Be better.
Banking App
Very user friendly..
Amazing
great features, easy navigation and very intuitive
App navigation
Easy access, convenient, fast and low data consumption.
One of if not the best
The reason I bank with FNB is because of how perfect their app is. I swear this app is number 1 among banking apps
Mobile Topup
Shilla
Discounted rates
The app does not allow to buy discounted bundles.
Buggy app
When it sends In app notifications and you click it it takes you just to the main login page. Not to the specific notification
Efficiency
For all the services I utilise I have had efficient and excellent service.
I have been a customer of this banking service for over 42 years.
I have been a customer of this banking service for over 42 years.
HAPPY
EXCELLENT
Poor UX
Navigating the mobile app menu architecture is hard and there are so many options to search through. Did a web designer work on this app? Please have a look at UK Big 4 banking app menus for inspiration 🫶🙏
Hot trash
Doesn’t log in, slow in responding. Changed phones and same issue! Dev team seems to have no clue
FNB apps review
FNB app made my life easier. Thanks a lot
Top notch app
The best banking app by far!!
Digital delights
Banking via an app on a cellphone makes so much sense nowadays, especially when you’re on the move. FNB is way ahead in terms of its digital banking systems, a pleasure to use.
Terrible customer service and amateur UX and UI
FNB chat customer service agents are absolutely useless, cheeky and unprofessional.
Furthermore, I don’t think any of the UX and UI designers have any training in what they do, because they break every rule in the book, making it almost impossible for people that are not computer savvy to navigate basic actions.
Furthermore, I don’t think any of the UX and UI designers have any training in what they do, because they break every rule in the book, making it almost impossible for people that are not computer savvy to navigate basic actions.
Show more
Hire professionals
Fnb should seriously consider hiring professional developers with actual experience. The app is becoming really terrible to use
Best app
Very user friendly
Best service
This service is convenient and easy to use.
