Almost Impossible to delete account
They have made it almost impossible to delete your account. I had to search it up to figure it out and I still didn’t get very far. Email after email even after I said I didn’t want emails any more.
Not working
App won’t work keeps saying my internet is not working.
Unhappy
Did not have a great experience. I selected my 3 choices. In the app it said my choices were locked in and then showed me 2 other items that we don’t get to pick. Fast forward to my box and received all different items that I won’t use. In my sign up I said I don’t wear make up and they sent me 2 bronzer and 2 setting sprays and 2 lip glosses/sticks and I’ve only had it for 3 months. Even when I made my picks they just sent me whatever they wanted. Customer service was a bot that just kept asking me the same question over and over. Trash!
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Can’t cancel
I cancelled my subscription, still got charged and they refuse to refund even though I have email confirmation of the cancellation. They say “Oh the cut off is the 25th”. I cancelled and they didn’t charge me until the 31st?! So you mean to tell me that I cancelled a full 6 days before you charged me and I can’t get a refund? Disputed with my bank and blocked them from ever charging me again. They are ridiculous and greedy. Never in my life have I cancelled a subscription and been charged for it 6 days later for them to say “sorry, you cancelled too late in the month” What?!
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Good products but bad service
Ipsy is a good way if you want to try new products. I like it for that reason. But if you have a subscription it won’t let you decide if you want to continue with it or not. It makes you order without your permission. I think Ipsy needs to change that because it’s not right if you get fined for something you didn’t want. I know I should’ve checked it or something but it still is disappointing.
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