Saving money at what cost
As a frequent and avid metro flex user, as well as a high school student with a job. Metro flex definitely helps with saving money when traveling places to place but the wait times are diabolical to what it used to be. Wait times went from 5-10 minutes to 30-40+ minutes through out the years which is very inconvenient and on top of the long wait, a lot of drivers end up picking up homeless or aggressive people, drive slow, and/or constantly not following gps or going to wrong drop off/pick up locations, which can be insufferable. Especially if you’re running late. If you’re in the Renton/downtown Renton area this happens more frequently than not.
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Not working
It’s all glitchy and I can’t track my ride and we also need metro flex in Bellevue we still have not have it in bellevue location
Hamada
He was nonchalant and chill. Amazing driver
Me gusta mucho
Es rápido , seguro y limpio .
Terrible App
I couldn’t log onto app to get ride. Customer Service said try later. 2nd call they were able to fix it. App kept telling me 5 minutes away. Even when driver pulled up to get me. The app gives you a dotted line where to meet the metro flex but in a big shopping center with bags of food it is hard to find and walk around with bags. Also ever drive seems to have a different pick up spot or leaves
because you are not at their pick up spot
because you are not at their pick up spot
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Garbage app
They are just unreliable one day you could get a ride in 5-10min another day you could be waiting 45min to an hour. Or you get a ride and you’ll be next in the queue to be picked up and then boom you’re waiting for another 30min which happened to me before don’t rely on metro flex
For the most part, pretty good
Estimated times of arrival aren’t very accurate, but the service is very helpful.
Great but some improvements needed
I’ve been using Metroflex for 2 years since it was created. It has been a a convenient and good service for the most part getting to places the buses can’t, though wait times are pretty long and it can be tricky booking, so I think that’s something that can improve.
It’d also be great if they can extend theKent boundary further , like down to the Canyon Ridge Plaza or downtown Kent.
It’d also be great if they can extend theKent boundary further , like down to the Canyon Ridge Plaza or downtown Kent.
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More cars needed to accommodate Return to Office
With more and more employees returning to office there is no parking available at the light rail stations so I try to utilize this service to bring me to/from the light rail. Recently it has been impossible to book rides resulting in me being late for work or stuck at the station after work for over 30 min waiting for a ride home (bus option involves over a mile walk to my house). Drivers tell me that high school student have been utilizing the metro flex cars after school requiring drivers to wait in long school pick up lines and also students booking/cancelling rides at the last minute. Apparently these rides are free to students and as a result are taking advantage of this service which is needed by working professionals, senior citizens and parents for legitimate reasons. Cars from Kenmore should not have to be diverted to Kirkland just because students don’t want to take a bus, walk or ask their parents for a ride. Keep the cars where they are scheduled to be!
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Working hours aren’t actually true
It’s 1:47 pm on a Sunday. I went to order a ride and received an error saying my request was made outside service hours. The error message then proceeded to tell me that service hours were 7am to 7pm on weekends.
Via driver 🥰🥰🥰🥰🥰
Such a good kind and perfect driver ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️and also he arrives every time on time
Can’t figure this app out
I’m trying to figure out how much credit I have left on my Orca card. My daughter put money down to start my account about a year ago. I called the Metro Flex phone number today and the operator there could not give me that info.
Will somebody please text or email me with that information? Thanks
Will somebody please text or email me with that information? Thanks
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First time rider on my own
I will admit this was a bit confusing with there zoning issues and the having to catch the bus to a location that is in my correct pick up drop off zone but once it got figured out and I was in the car it was quite pleasant and the driver was very helpful. Great service!!
App needs us to add schedule the ride!!
Nice app but if you guys can extend to burien too it be great but that not my concern right now.
1. When a driver decides to take a brake I shouldn’t wait for him/her to get off their brake to come get me.
2. It would be great if you could schedule rides instead of them coming to get us right away once’s I request.
3. When you try to call the driver it dose not called them it sends you the call center of metro flex we’re they don’t pick up the phone.
Their should be a way I can text the driver so I can let them know “hey I’m over at the bus stop” instead of them driving right by me and making me walk father to them.
1. When a driver decides to take a brake I shouldn’t wait for him/her to get off their brake to come get me.
2. It would be great if you could schedule rides instead of them coming to get us right away once’s I request.
3. When you try to call the driver it dose not called them it sends you the call center of metro flex we’re they don’t pick up the phone.
Their should be a way I can text the driver so I can let them know “hey I’m over at the bus stop” instead of them driving right by me and making me walk father to them.
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Waits are too long
Unreliable app for when I have somewhere to me👎🏾
great app, but hire more drivers.
the waittimes are absolutely ABYSMAL‼️‼️‼️ especially during busy hours like right after school. i had to wait a whole hour at one point and THEN SOME bc of there being only one driver juggling multiple kids at a time
To Be Honest
I only had 1 bad encounter with a male driver in the west seattle area, other than that drivers are very kind. The app should work on their ETA and Driver schedules though, Thank You for Service
ISSUES WITH THE WAIT TIME ON THE APP
I just want to say that this service has been beneficial to me in terms of saving money at the trade off of potentially waiting 30min to an hour just so I can get a about a 7-10 minute drive to work or home. However whenever I see that a driver is 5 minutes away I immediately assume that it’s going to take 5 minutes for them to get to my pick up location but instead it turns into another 30min wait despite them being so close. I spoke with one of the drivers recently and apparently this has been an ongoing issue. The app doesn’t take into account that the driver may have an emergency whether it’s being stuck in traffic or needing to use the bathroom. I think drivers should have the option of updating the wait time if something unexpected is happening and save the headache of customers expecting their ride to arrive at the pickup location in a few minutes. Before I end this review, another pet peeve I have is being told to take the bus and I wish it showed me where the bus is on the map and where it’s coming from!
I really REALLY want this Service to work and has so much potential.
I really REALLY want this Service to work and has so much potential.
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It’s ok
So when it does work it’s great gets me to where I’m going faster but lately at anytime I use it doesn’t matter if it’s early in the morning or 3 in the after noon I’m always told to take the bus and if I was trying to take a bus I wouldn’t be using this stupid app and then the times I do get a ride I’m waiting 40min to an hour and I even get drivers who are supposedly on break. Why am I getting drivers who are on break makes no sense this app is garbage sometimes just sometimes
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Viaje muy feliz
Mi primera vez en MetroFlex y mi experiencia fue genial. Cómodo, trayecto directo y puntual. Lo recomiendo al 100%. Muchas gracias MetroFlex por tener contento a un usuario mas.
