One app
Simple, reliable and fast
Oneapp
Better than before
Security Features Need Improvement
Given the recent trend in mpesa centered scams, I think there’s a need to lock down the app to curtail logins on second devices; especially with 2 factor authentication to a main device to block logins. I like the convenience of the app; but I appreciate that security could be improved for second devices - as scammers can use the app and an ID no to log in on a second device apart from the main user.
Otherwise, convenient app.
Otherwise, convenient app.
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What happened!! Got worse
This version got worse. Takes too long to open. And the IOS version sends me to Google play store when there is a notification. Please fix the bugs
Director
Used well, it goes down smooth.
Mr
Lag sometimes
Broken App
App is constantly crashing and doesn’t go past inputting pin at times with a server error code. M-Pesa app was way better and should be brought back
I mean it’s alright
I genuinely shed a tear writing. But this app changed my life. I used to be a brokie with no game now I’m the aura monster
Doesn’t work like it should
The features the app says it has don’t work like they should. I much prefer the old MPESA app, but that is no longer an option. Please fix these glitches to make this app function as it should.
Feels vibe coded
App is just busy with all of the options, items, and navigation. Like some was like “Give me everything right here”.
to the developers credit, things have been improving. Outside of back office/business decisions, I don’t see how this is an improvement over the older mpesa app
to the developers credit, things have been improving. Outside of back office/business decisions, I don’t see how this is an improvement over the older mpesa app
Junk
Bring back the old Mpesa app!
It is buggy and ugly
Nothing works as expected and the UI is horrendous. Everyone involved should be ashamed at releasing this to the public
If it’s not broken, don’t fix it
The old MPESA app was working just fine. For some reason, some genius over there at Safaricom thought it’d be “beneficial” to create this new piece of garbage.
The app is incredibly slow, faulty, and is a major inconvenience for daily users.
I’ve reverted to using the USSD code - do not waste your time on this app.
The app is incredibly slow, faulty, and is a major inconvenience for daily users.
I’ve reverted to using the USSD code - do not waste your time on this app.
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👎
If there was a negative star, I would give it… based abroad. I have tried numerous time to install and have this working for 3 since it launched..even with the (sic) help of customer service to no avail! Surely Safaricom, y’all can do better! Why do I have to connect to mobile??..turn WiFi Off..ok…Oh no!..you have lost network connection!! Endless loop!! 😡🤬🤬
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Software perspective
This is really bad genuine downgrade. I have emerald post pay I can’t see my information. Every other day it just doesn’t work for transactions it’s loading time is slow and the ui is less straight to the point than the previous mpesa app. I’m also sure you know that the name of the app is horrible
Font size & Safaricom Button
Fonts are too small. The large green Safaricom log at the bottom is too close to the “ok” button - once you ready to pay - and ‘attracts the eye’ to click on it - of course leading to a no transaction. Plus, in contrast the “ok” is too small (again small fonts). Hence 2 stars. Waiting for improvement for a higher score.
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Great service
Really good
Fake apps
This apps destroy economy diaspora Kenyan
My One App Is the WORST!
As we all know, Mpesa and Safaricom were two different apps that had their own functions and beauty in them, they are the best mobile cash app in Kenya. That is until Safaricom decided to combine the two together and replace Mpesa for a buggy app that very much gives off the rushed app vibe. They didnt even stick a foot in this app It is just to buggy. I am here trying to opt in my virtual card and after verifying that its me with pin/face id on my iphone, It takes 60 seconds to verify and then brings me back to the page where I have to opt in again. Such a disappointment. We never asked for this we were just given this stupid update
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Inaccessible
I can’t seem to access my Mpesa after the switch up from the old app.
