My User Reviews

My-OneApp
My-OneApp
Safaricom Limited

Customer Experience

Positive experience89.6% of reviews
Neutral3.5% of reviews
Negative experience6.9% of reviews

~ Based on 1,099 written reviews from the US App Store.

What users say

Is My Safe?

My-OneApp appears mostly safe based on user ratings. AppsHunter Safety Score for My is 75/100.

This assessment is based on 187 user ratings, with an App Store average of 3.8/5.

Safety Analysis

69.0% of ratings point to a safe experience
4.8% of ratings suggest some concerns
26.2% of ratings point to a risky experience

~ Based on 187 App Store ratings for My.

Is My Legit?

My-OneApp appears to be a legitimate app. AppsHunter Legitimacy Score for My is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Limits

Higher daily limits would be much more convenient

SLOW BUGGY BOGUS NEW MPESA APP

Old app was better in all ways. This one I have to even enter the recipient’s number twice on all the phones .

The Best

The change is noticeable no lags instant transfers.

One tool that does all

This is actually a massive improvement from the last as it’s all in one place. Definitely future progress as loads of applications and financial tools

Mpesa

It doesn’t allow one to add contacts easily on Mpesa one has has to add it manually which is a bit hectic

Great app

Great app

Awesome App for people in the diaspora

The app is very good especially when someone is not in kenya. Very effective.

Mr

Wow

Ms

Trustful, your money is safe. You receive straight away.

One app

Simple, reliable and fast

k

k

Good so far

The app is great with many great features. The improvement needed is with home internet as I have not been able to reload my account using the button thank you.

Accessible

Am able make transactions easy at any time.

Oneapp

Better than before

Security Features Need Improvement

Given the recent trend in mpesa centered scams, I think there’s a need to lock down the app to curtail logins on second devices; especially with 2 factor authentication to a main device to block logins. I like the convenience of the app; but I appreciate that security could be improved for second devices - as scammers can use the app and an ID no to log in on a second device apart from the main user.
Otherwise, convenient app.
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Easy to use

Easy navigation through the menu and top up.
Only 4 star as the data is expensive

What happened!! Got worse

This version got worse. Takes too long to open. And the IOS version sends me to Google play store when there is a notification. Please fix the bugs

Director

Used well, it goes down smooth.

Mr

Lag sometimes

Broken App

App is constantly crashing and doesn’t go past inputting pin at times with a server error code. M-Pesa app was way better and should be brought back