DENTAL
I understand you may need to change things but the information provided didn't say how the dental cover was changing
The reason I choose NIB was because I understood what I'd receive back when claiming now I have no idea the message didnt provide any clear information it was just telling me to go to your choice of dentist
Which is abit of bully tactics
I probably will not leave as I'm happy but a better worded notification would've been a good idea explaining just what I would get back if I did not change my dentist 🤨
The reason I choose NIB was because I understood what I'd receive back when claiming now I have no idea the message didnt provide any clear information it was just telling me to go to your choice of dentist
Which is abit of bully tactics
I probably will not leave as I'm happy but a better worded notification would've been a good idea explaining just what I would get back if I did not change my dentist 🤨
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Response from developer
Thanks so much for providing your feedback, and we do hear your concern regarding our communications. This platform is intended for feedback about the nib app. If you require additional information about the dental benefits or any of our products or customer service, please contact us at ➡ https://www.nib.com.au/contact-us/.
DENTAL
I understand you may need to change things but the information provided didn't say how the dental cover was changing
The reason I choose NIB was because I understood what I'd receive back when claiming now I have no idea the message didnt provide any clear information it was just telling me to go to your choice of dentist
Which is abit of bully tactics
I probably will not leave as I'm happy but a better worded notification would've been a good idea explaining just what I would get back if I did not change my dentist 🤨
The reason I choose NIB was because I understood what I'd receive back when claiming now I have no idea the message didnt provide any clear information it was just telling me to go to your choice of dentist
Which is abit of bully tactics
I probably will not leave as I'm happy but a better worded notification would've been a good idea explaining just what I would get back if I did not change my dentist 🤨
Show more
Response from developer
Thanks so much for providing your feedback, and we do hear your concern regarding our communications. This platform is intended for feedback about the nib app. If you require additional information about the dental benefits or any of our products or customer service, please contact us at ➡ https://www.nib.com.au/contact-us/.
Best Health Fund
I was in NIB years ago when I lived in the Hunter Valley I then moved to the NT & my partner was in another fund. We now live in QLD & i had a call to compare & decided to go with NIB again .Very Happy thank you .
Chat Transcript
No option to download Chat Transcript. I was told during chat this feature was available.
App is not useful
There are 4 people in our family and we cannot see balances individually. No number is displayed against the family member so you know what number follows the account no. Family members don’t have an individual account
Love the App
Super easy to use. Able to check if any medical procedures or hospitals are covered on the app easily. Changing details and checking coverage is also easy. Overall and good app that is easy to use and intuitive.
Response from developer
We appreciate you taking the time to leave such positive feedback, and we thank you for your 5⭐ review. Have an amazing weekend!
Design and layout clear, crisp and simple.
App design is functional. Easy on the eyes. Quick to load.
Fix the app
Every time I login, I'm required to sign in in full again and am asked to set up Face ID and PIN as if it's the first time. I use this regularly and this is so annoying. The banks have worked out how to do this so why can't you guys?
Nib member for 30 + years
Always been happy so far 👍
Competition
I selected Enter now several times and got the nib app to download, where’s the comp for L.E ?
So done
NIB is just like the rest of the health insurance companies out there… I’ve been with this insurance company for over 22 years…you pay a ton of money monthly to cover your family and get very little in return… so sick of being treated like this. They just keep taking, taking , taking…
Confused.
How do I get to my son’s policy that I manage. I think I’ve done it before but now I’m having trouble.
Prices go up yearly ..however COVER DOESNT
Cover should increase ,,with yearly price increase
Payment details error
I am trying to add payment details from nib application, however it was giving an error and asked to called customer care to add it.
I think this silly issue should be fixed before sending this application to production environment.
As a nib customer, i don’t want to call customer care to spend hours to fix it.
I believe nib should prioritise this issue and make people life more easier.
Thanks
I think this silly issue should be fixed before sending this application to production environment.
As a nib customer, i don’t want to call customer care to spend hours to fix it.
I believe nib should prioritise this issue and make people life more easier.
Thanks
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Professional
We have had to deal with NIB alot over the last two years and we have nothing but praise for your professionalism and empathy
Nib Member
Highly recommend, excellent service.
Covers
Not over impressed so far with my cover received after switching from Ahm for 5yrs , only managed to get x1 payment / claim put through, rejected the rest of my claims , something I’m not used to with Ahm , now considering why did I change if this is the level of service I can expect going forward.
G W
This is the worst app I’ve ever seen. It is terrible. It doesn’t look nothing like the App Store.
Dr makar
I don’t get rebates for my physio ??? Have o reached the limit and whenever I will get cover ??
Ambulance cover
Be aware, whilst NIB listed my cover as 100% for ambulance, this it not the case, read the disclaimer at the bottom of the page!
Be aware not as one may expect from NIB top cover .
Be aware not as one may expect from NIB top cover .
