PayPal User Reviews

Customer Experience

Positive experience22.3% of reviews
Neutral5.0% of reviews
Negative experience72.7% of reviews

~ Based on 5,265 written reviews from the US App Store.

What users say

Is PayPal Safe?

PayPal - Pay, Send, Save appears safe based on user ratings. AppsHunter Safety Score for PayPal is 96/100.

This assessment is based on 6,298,514 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience
1.8% of ratings suggest some concerns
3.0% of ratings point to a risky experience

~ Based on 6,298,514 App Store ratings for PayPal.

Is PayPal Legit?

PayPal - Pay, Send, Save appears to be a legitimate app. AppsHunter Legitimacy Score for PayPal is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Direct deposit missing

Today is my payday give me my damn money so I can close this account

Loves taking money from me

He took advantage and robbed me every chance that they had every chance they got

Won't install

Won't install

Suck at refunds

Be careful when you try to get a refund through them, I had an issue where I was scammed and they never issued my refund. I talked to my bank and multiple of their agents and they put the blame on me, saying I had closed the case when I hadn’t. So be careful using this app.

Scammer App

They changed me twice for the same purchase and then closed out my account for "suspicious activity" then hours later they charged me for 99¢ and then $588.07. Close out your accounts with these scammers.

Terrible, absolutely terrible

Doesn’t let me transfer money onto my account. I called customer service for help and I did exactly what she told me to do and then they locked me out of my account. So now I have to wait 3-5 business days for it to open back up!!!

Hard to track packages

Had to say no to 20 different requests and notifications just to see where my package is.

Horrible

Awful. You’d think I’d be able to transfer money easily. Why does it give me an error every time I try? You have one job. I will never use PayPal again(once I get my money out)

Worst customer service ever

Worst experience. I just got paid 50 bucks. And wanted to take the money out. First of all, can’t even find my account balance anywhere. The button to withdrawal doesn’t exist from my research. And yes I linked my bank account and even gave it my ssn (why does it even need this?)

Anyways customer service is the obvious choice.first of all. There’s no support email or phone number. The only option is this SLOP AI CHAT AGENT. Ok maybe it can help me here’s how it went 🤦‍♂️

“I’d like to withdrawal money”
“Sorry error. What else would you like”
“Nothing else just withdrawal”
“Error”
“Give me agent”
“Let me try to help u first”
“Ok help me”
“Error”
“If you can’t help me give me an agent”
Finally ok ok

Agent joins, right?
20 minutes pass
“Ok just sent you an email.” Ends chat. Can’t even respond to him or follow up

30 minutes pass. Still no email by the way

I’m
Never
Using
Stupid
PayPal
ever again
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Stopped working in iOS 26.6 and after

If you want to spend all day trying to open this app or deleting it and reinstalling it feel free started out on an iPhone 13 once it got to 26.6.2 app was completely useless along with about a dozen others I regularly use. upgraded to a 16 Pro, that thousand dollars was useless because the app still doesn’t work.
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No resolution

Always check reviews by most recent. You’ll see this app has terrible reviews.
The resolution system is pathetic and useless. If you need to contact PayPal good luck. Hitting the contact us button just takes you to the FAQ where you’ll run around in circles not getting anywhere.
There’s $100 hanging in limbo because it’s impossible to get ahold of anyone.
Update. Never got my money back. PayPal kept it.
Also PayPal converted my personal account to a business account and completely froze it. Despite months of trying to get resolution on both these issues there isn’t any.
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Don’t use this garbage

Why do you guys keep playing with my ability to send money through my bank account? Some days I can do it no problem, others it wont let me and it forces me to my debit card which charges me a fee. Its infuriating.

Hope you like constant ads

It would be nice if they even pretended not to be selling your data. Every four seconds there is another pop up asking if you want to get their credit card. Guys, Elon sold this a long time ago, you’re allowed not to be predatory losers.

Waste of money, time

I can’t understand 8/10 customer services employees, they take weeks to solve a obvious refund, they charge full amount whithout my autozrization when I pay with pay later, they made your life impossible when you want to close your account. It’s way easy simple use Klarna or your Credit Card

Secured

My experience with this App has been secured with sending, requesting, and checking transactions!

IT REALLY SUCKs

THIS APP IS NO GOOD. CANT EVEN GET HELP FROM CUSTOMER SERVICE

"I love this app—it's super fast and reliable, and I recommend it 100%."

"I love this app—it's super fast and reliable, and I recommend it 100%."

Retención

Esta aplicación no sirve por qué pedí dinero a un amigo para una emergencia y me dice PayPal que está retenido y ahora por eso se murió mi gato por una estupidez de esta app

Don’t use notifications to advertise crypto

Beyond trashy

Holding my money hostage

They wont pay out 20 dollars until i give them my passport my face and my permanent residency card.