New user
Excellent support for those trying to reduce alcohol dependency…useful tools, insight , tracking mechanism for reducing/elimination. Highly recommended!
Barely works
This app fails every single day. It takes multiple attempts to open. The app commonly wont open at all and I’ll miss days of recording which is horrible for consistency… this app is a mess
Useless other than as a drink tracker
Very unorganized. There are things to click all over the place and zero guidance on how to use the app effectively. They do however want to sell you drugs and counseling time
Refused a refund
Very frustrated. Signed up for the free-trial which I never even used, and unfortunately forgot to cancel the subscription before I was charged for the ENTIRE year ($119) out of my bank account. In between signing up for the trial I had decided to pursue in person help which has already been a strain on my pockets. I asked Reframe support for a refund and the ONLY response I got was a few days ago “gently advising me” to continue with the subscription because “it would pay off in the long run”. While that may be true, I am an adult that is capable of making my own decisions. I don’t need some random tech support attempting to tell me what’s best for ME. After reiterating that I wanted a refund, my last three messages to Reframe support was ignored. Unfortunately it seems like I am not the only person with an experience similiar to this.
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Game changer!
Reframe has given me much more than I thought possible. The tools, science, psychology, support and personalized journey is the difference between wanting to be sober and Being Sober! Grateful
Freedom?
Better free
Great App
Day 203 off the booze and partly credit to this App as seeing the days add up keeps me motivated
Won’t let me cancel
I still got charged even after I cancelled my subscription and my account
Tried then charged
I was trying the reframe app for the week to see if it was something I’d be interested in sticking with. I found the app unuseful, and just not for me. I cancelled the free trial/subscription within the week and was still charged the $119 year fee. Customer service was immediately responsive, but now has not returned my email. Bad practice. Pick an app that won’t steal your money.
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Charges
After my initial week trial I canceled, I was then offered an additional trial. I accepted and then tried to downgrade before the week was over. Upon doing so, it showed “no subscriptions” and there was no upgrade to cancel. Two days later I was charged $119.99 and I am still dealing with getting this fraudulent charge reversed. The idea of the app is great and I love the free version, but don’t even take the trial unless you are prepared to get stuck with a massive unauthorized charge and no solution
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Fraud scam
Do not use this app not even the free trial they will charge you the yearly fee and then when reaching customer service they will ignore your request for refund and refuse to pay you I’ve filed a small claim lawsuit against reframe and anyone else that was charged and not yet refunded should too.
Its not worth
It’s a scam
They charge me without notifying me
They charge me without notifying me
Really helpful
I have a history of drinking excessively from teen years up until the last few years (im 38), ive cut back quite a bit over the past few years but still couldnt shake that one night a week or a few spread out during the week which kept me in a perpetual flat cycle not hung over completely but just not living my best life. This app has changed the game it keeps you accountable, provides really good tools/information and such an amazing supportive community. You feel less alone during this new journey & better equipped to deal with situations as they arise. Highly recommend!
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Recharged.
No reminder sent as expected and I wanted to cancel. Been charged a packet and haven’t even completed a month. Added stress- might have a drink.
Better than the “others”
Such a good supplement to individual counseling. Love the specialized advice, content, and community. Worth every penny
Made all the difference
Reframe’s community is amazing. Its coaches are wonderful caring individuals. Don’t skip the meetings. They are the best part I think. After many tries on my own, just cut back or stop drinking Reframe made all the difference. There’s no judgment. You don’t have to declare yourself an alcoholic every time you speak in a meeting, or you can just listen, just a group of people who have been there too. Their approach to helping you understand why you continue to drink even after you wouldn’t like to stop and what’s happening inside body and brain is really valuable.
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Data grab
Large personal health / psych data grab before they tell you it’s a paid app. Gross.
On Game Point Tight
After a couple of ‘times’ with over drinking, I said to myself we really need to stop this. That thought stuck in my head for quite a few months. After the very ‘last time’ this popped up on my feed and I completed some research. This app is truly amazing. From the community down to the education you will receive, it is well worth the purchase. Don’t be like me and have the ‘very last time’ or no time at all. You can do this and you will find the support and access to information, support, and tools you will actually need.
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Good, but could be better
Community and most features are great but it doesn’t update Apple Health the way alternative cutback apps do. Ironically it’ll read from AH, but not update. I use AH as my health dashboard, don’t want to use Reframe for that - alcohol is just one aspect of my health journey.
Scam Alert
I’ve tried to contact them regarding a incorrect charge. No phone number, no response to multiple emails.
