Crooks
I’ve got to be honest - they seem to be crooks. I got fed up with the bad signal dropouts from Smarty so I requested a PAC code, and changed to another provider. Smarty were by law required to cancel my rolling one month contract, but they just carried on taking money from my account. I requested a refund. After six hours they still hadn’t agreed (it was only £8!) so I have resorted to opening a case with PayPal. BE VERY CAREFUL!
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Astoundingly BAD!!
Who ever heard of such a thing!! I want to upgrade to unlimited “£20 a month” can’t do that until the £5 plan resets even though it has run out. What a pathetic policy.
Login not working
My email and password for logging into the app isn’t working. It keeps telling me they are both incorrect. I need this sorting out asap. I can’t even top up my balance as I need the paypoint barcode and to use it I need to log in.
Very happy i went with Smarty
I was looking for a pay as you go sim since i’ve just finished a 2 year contract, and i saw smarty sims in the post office offering 80GB of data, unlimited calls, unlimited text all for just £10 a month. Very happy with that price for what you get, me and my mum both went with Smarty and both have bought the £10 plan. We are going to stick with this every month, very good price
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Still constantly logs you out
Another update and no fix!
Useless, every time I go to use the app it has logged me out.
Lots of people reporting this but still not fixed!
Useless, every time I go to use the app it has logged me out.
Lots of people reporting this but still not fixed!
App was OK now Poor after updates
The app has worked well, although frustrating to have to re log-on after each app update. The app no longer lets you sign in after the last update.
Requires verification code but never sends one
Used to be good but now it needs a verification code which we now don’t receive, I have tried all 3 of our accounts and it’s the same.
Not much use if you can’t login, same with the webpage too.
Not much use if you can’t login, same with the webpage too.
Logs out
App keeps logging me out. Having to constantly sign in !!!!
Great app and service, but please stop logging me out
This is a great and useful app. I like the clear and simple interface and the ease of managing multiple accounts. However, the app logs me out roughly every 2-3 days, and sends an email every single time I log in. This is very frustrating— it’d be much better if you could set up a PIN lock or Touch/Face ID instead of having to enter your login details all the time.
As for the SMARTY service itself, it’s absolutely wonderful. It’s cheap, yet offers so much value and speeds are comparable to the big networks. I especially appreciate the lack of annual price rises and free EU roaming up to 12GB. My only gripes are the lack of both Visual Voicemail and RCS support on iOS. I hope these can be added in the future.
Thank you, SMARTY.
As for the SMARTY service itself, it’s absolutely wonderful. It’s cheap, yet offers so much value and speeds are comparable to the big networks. I especially appreciate the lack of annual price rises and free EU roaming up to 12GB. My only gripes are the lack of both Visual Voicemail and RCS support on iOS. I hope these can be added in the future.
Thank you, SMARTY.
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Simple and affordable
Simple use of this app, nice prices especially for family with 10%off discount. Esim added, bravo! Roaming 12 GB! The only thing what's can be improved is signal coverage but it's ok.
Not worth the hassle
I’ve had repeated issues with this service since day one. The app causes more problems than it solves.
If you want something reliable, I’d avoid this. I’ve had nothing but problems.
If you want something reliable, I’d avoid this. I’ve had nothing but problems.
Cut the cord
After a nightmare with NOW broadband using Smarty and a TP Link router. Saving as well as no line issues anymore.
Down
One of the most disappointing network, no customer services as this is an online network but that’s not the issue, network so bad internet so slow with unlimited data and the worst part is when top up if not an auto expect to lose few hours after topping it up not going to work it say it can take up to 30mins lie it’s minimum an hour very disappointing. If take the money should be able to provide service but no, and this is is three networks rubbish. I could give -5* but there’s no option
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Updates problems
Always have problem for updating the app
And always problem for paying just a lemon application use other companies
And always problem for paying just a lemon application use other companies
Love the sim card but app keeps logging me out
Love the sim card but app keeps logging me out
App
Annoying that my password never works and every time I have to forgot password, why can’t I just Face ID login like every app l. Not very user friendly
Great app, with room for improvement
Better than other network apps in my experience, however there needs to be an option to remain logged in, or at least make login automatic using Face ID. Being logged out so regularly is quite frustrating.
In addition a data usage widget would be an amazing feature.
In addition a data usage widget would be an amazing feature.
Constantly logs you out
Useless, every time I go to use the app it has logged me out.
Lots of people reporting this but still not fixed!
Lots of people reporting this but still not fixed!
Simply doesn’t work
I’ve used Smarty for several years, but the current app just doesn’t work. The log in page doesn’t do anything. Even the need help button doesn’t do anything. This wouldn’t matter so much if there was any way of getting support but there isn’t. The “contact us” button on the web site doesn’t contact Smarty. If there’s no new working release soon, I’ll change to another network.
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Mobile app
New update still doesn’t work, ridiculous.
