Customer service is awful
Lots of small talk only to waste time and not deliver
Bad internet connection
It works when he wants, and is impossible to keep a phone conversation. Definitely is not worth a try.
Still constantly logs you out
Another update and no fix!
Useless, every time I go to use the app it has logged me out.
Lots of people reporting this but still not fixed!
One of the lowest scored mobile apps on the AppStore and still they do nothing about it!
Useless, every time I go to use the app it has logged me out.
Lots of people reporting this but still not fixed!
One of the lowest scored mobile apps on the AppStore and still they do nothing about it!
Hopeless
Some time ago, I added my wife’s mobile to my account. She never used it and with her agreement, I removed her mobile from the account.
I now find that MY account has been changed, without any contact with me being made, to her old number and name!
I am still using my mobile, hers is lost and Smarty can no longer be contacted directly,
I now find that MY account has been changed, without any contact with me being made, to her old number and name!
I am still using my mobile, hers is lost and Smarty can no longer be contacted directly,
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Avoid Smarty😤
If you plan on using your mobile data to its max, expect slow connection and the constant restarting of your phone to access the internet you paid for! Even with unlimited data the connection was terrible and every 10-15 minutes it pretty much stops working. The most frustrating part is that the app was amazing when i was using about 17G out of my 40G plan every month, but as soon as i started using 25+ it started slowing down on me. Likewise it does not do carry over so every month it restarts despite you having excess and i found that other some other companies don’t do this. Moreover you cant change plans even though u have run out of internet, all you can do is top up until the plan timeline has ended for that month. Therefore expect paying your monthly internet bill (and some more) for less internet. In summary the app is predatory and when time gets tough (aka increasing data use during exam season or whatever it may be) trust that Smarty is not a reliable internet source!
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Great Service
I’ve been using smarty mobile for a few months, their service is amazing. I have over 10 sims and every single one has worked perfectly, no downtime/issues! Thank you for running such an honest & reliable service.
Automatic Logout
Every time you re-open the app, it logs you out. When you are actually in the app, it’s quite useful and works well
Also, the app doesn’t support dark app icons that plenty of other apps do, including competing apps.
The actual network coverage is average, but great price and data plans. I would still recommend, but the app is not worth it, just use the website.
Also, the app doesn’t support dark app icons that plenty of other apps do, including competing apps.
The actual network coverage is average, but great price and data plans. I would still recommend, but the app is not worth it, just use the website.
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age verification
wants me to complete an additional age verification on top of the one i’ve completed on my phone or it’ll restrict the content I have access to, this restriction of content was not mentioned in the terms of the agreement
additionally, if you can’t use a credit card in order to verify your age, they make you send a separate email and it isn’t possible to do it within the app
additionally, if you can’t use a credit card in order to verify your age, they make you send a separate email and it isn’t possible to do it within the app
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Functional but lacking
It does what it needs to, but doesn’t feel very smooth or well designed (no Liquid Glass!). Also logs me out way too often, even my banking apps keep me logged in more permanently.
Nice app but keeps logging me out
The app seems decent, but it’s annoying when it keeps logging me out all the time.
Terrible
This is a POS
It’s not too bad
I had been using the website for years but recently decided to try the app. I found it very convenient for checking on my usage. But today I had received a new SIM and I couldn’t activate it via the app- the text box wouldn’t accept any entries. Luckily I could complete this via the website.
Crooks
I’ve got to be honest - they seem to be crooks. I got fed up with the bad signal dropouts from Smarty so I requested a PAC code, and changed to another provider. Smarty were by law required to cancel my rolling one month contract, but they just carried on taking money from my account. I requested a refund. After six hours they still hadn’t agreed (it was only £8!) so I have resorted to opening a case with PayPal. BE VERY CAREFUL!
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Astoundingly BAD!!
Who ever heard of such a thing!! I want to upgrade to unlimited “£20 a month” can’t do that until the £5 plan resets even though it has run out. What a pathetic policy.
Login not working
My email and password for logging into the app isn’t working. It keeps telling me they are both incorrect. I need this sorting out asap. I can’t even top up my balance as I need the paypoint barcode and to use it I need to log in.
Very happy i went with Smarty
I was looking for a pay as you go sim since i’ve just finished a 2 year contract, and i saw smarty sims in the post office offering 80GB of data, unlimited calls, unlimited text all for just £10 a month. Very happy with that price for what you get, me and my mum both went with Smarty and both have bought the £10 plan. We are going to stick with this every month, very good price
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Still constantly logs you out
Another update and no fix!
Useless, every time I go to use the app it has logged me out.
Lots of people reporting this but still not fixed!
Useless, every time I go to use the app it has logged me out.
Lots of people reporting this but still not fixed!
App was OK now Poor after updates
The app has worked well, although frustrating to have to re log-on after each app update. The app no longer lets you sign in after the last update.
Requires verification code but never sends one
Used to be good but now it needs a verification code which we now don’t receive, I have tried all 3 of our accounts and it’s the same.
Not much use if you can’t login, same with the webpage too.
Not much use if you can’t login, same with the webpage too.
Logs out
App keeps logging me out. Having to constantly sign in !!!!
