Manage your car insurance policy conveniently from your phone. Get quotes, make payments, access ID cards, and submit or track claims. The app offers multiple login options and a help center for support.
Summarized from real user reviews of The General Insurance App. Based on 227K reviews and a 4.7/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Finance app.
8.1.0
August 21, 2026
Enhanced policy coverage details and improved the display of discounts. We’ve also made updates to improve the overall app experience and reliability.
3 issues
App not reflecting payment status accurately
Difficulty removing vehicles from policy
4 requests
Ability to schedule future payments
Improved communication on policy changes
The app allows you to manage your auto insurance policy conveniently from your mobile device. You can obtain quotes for new policies, make payments (including splitting them across different methods or paying in cash), access your virtual ID cards, and submit or track insurance claims.
After signing in for the first time, you can access your ID cards immediately. Rotate your phone to landscape view within the app to quickly view your virtual ID cards. For full legal ID cards, you can select to open the PDF version.
The app supports various payment options. You can make a payment, schedule a future payment, or split a payment across different payment methods. It also offers the option to pay in cash through a partnership with PayNearMe.
The app features a Help Center with frequently asked questions. If you need further assistance, you can start a call or chat with customer service during business hours, or schedule a call-back from the Sales or Customer Service teams at a convenient time.
Yes, The General Auto Insurance App is available for free download and use. There are no charges associated with downloading or managing your policy through the app.
