Customer support
Great customer support! The Ulta in Southbury CT is excellent. Jo - one of their beauty advisors- is amazing. Spent time helping me with eyeshadows and instruction. That’s great customer support!! Thank you!
Gift Card Issues
Ulta is a great app, until you try to use gift cards on it. Firstly, you’re limited to only using five gift cards per order, which stinks because I get and use a lot of gift cards.
Secondly, once you add those five gift cards you can never add and use anymore. I added five gift cards to my account for an order and used up four of them and still have a small balance on the fifth one.
I can’t get the used gift cards off my account. So now I can’t add and use more gift cards. I’ve spoken to two people in the chat online, called and spoke to store employees who don’t know anything about how the app works, and one customer service person on the phone, over a 3 day period.
And not one of those people could help me get these gift cards off my account. This is ridiculous.
I use gift cards a lot. Ulta needs to fix their app. They need to make it so that customers can manually add and remove gift cards from their account.
I don’t know how to code but the fact that every other shopping app I’ve ever used enables customers to manually add and remove their gift cards with a single add or remove button shouldn’t be that hard to do!
ULTA, FIX THIS PLEASE!
Secondly, once you add those five gift cards you can never add and use anymore. I added five gift cards to my account for an order and used up four of them and still have a small balance on the fifth one.
I can’t get the used gift cards off my account. So now I can’t add and use more gift cards. I’ve spoken to two people in the chat online, called and spoke to store employees who don’t know anything about how the app works, and one customer service person on the phone, over a 3 day period.
And not one of those people could help me get these gift cards off my account. This is ridiculous.
I use gift cards a lot. Ulta needs to fix their app. They need to make it so that customers can manually add and remove gift cards from their account.
I don’t know how to code but the fact that every other shopping app I’ve ever used enables customers to manually add and remove their gift cards with a single add or remove button shouldn’t be that hard to do!
ULTA, FIX THIS PLEASE!
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Dear ulta
İ love ulta beauty its super good for its skincare and makeup my daughter loves it she always want to go its makeup store is succesfull and amazing keep it going✌🏼✨🎉
Great look and feel good products
Fun place to shop
Customer service! NONE!!!
⭐ 1-Star Review
Extremely Disappointed – Unacceptable Customer Service at Ulta Bridge Street!
I placed a same-day delivery order with Ulta Beauty, only to receive a Burger King food order instead of my merchandise! While I understand that Ulta may not have had control over the initial delivery mistake, they absolutely had control over how the situation was handled and corrected.
I immediately contacted customer service and was promised a phone call or email that evening. Neither happened. I followed up the next morning, expecting a resolution. Instead, I spent the entire day dealing with an unbelievable level of poor customer service.
EIGHT different drivers were dispatched to pick up my order, and all EIGHT attempts were denied! How does a business allow this to happen repeatedly throughout an entire day without someone in management stepping up to resolve the issue?
To make matters worse, the management team at the Bridge Street location in Huntsville, Alabama, was extremely rude, dismissive, and unprofessional. I spoke with management more than once, and rather than taking ownership of the situation, they repeatedly told me what I needed to do. I also witnessed their disrespectful treatment of the delivery drivers, who, unlike management, were apologetic and genuinely sympathetic to my situation.
Ulta, your management team at Bridge Street is in serious need of attitude adjustments, accountability, and customer service training! Customers should never have to chase down a resolution for a mistake they did not make.
After the EIGHTH failed delivery attempt, I contacted customer service yet again, only to be offered a refund that would take 3–7 days to process.
If a refund was the ultimate solution, why wasn’t that offered on DAY ONE? Why waste an entire day dispatching eight drivers and putting a customer through unnecessary frustration?
As someone who values professionalism, accountability, and quality customer service, I find this experience completely unacceptable.
Ulta Beauty, what kind of business allows eight failed delivery attempts in one day and still cannot provide a reasonable resolution?
You have lost a loyal customer. I will not be shopping at Ulta Beauty again, and I certainly cannot recommend this company to my friends or family.
Absolutely unacceptable from beginning to end!
Extremely Disappointed – Unacceptable Customer Service at Ulta Bridge Street!
I placed a same-day delivery order with Ulta Beauty, only to receive a Burger King food order instead of my merchandise! While I understand that Ulta may not have had control over the initial delivery mistake, they absolutely had control over how the situation was handled and corrected.
I immediately contacted customer service and was promised a phone call or email that evening. Neither happened. I followed up the next morning, expecting a resolution. Instead, I spent the entire day dealing with an unbelievable level of poor customer service.
EIGHT different drivers were dispatched to pick up my order, and all EIGHT attempts were denied! How does a business allow this to happen repeatedly throughout an entire day without someone in management stepping up to resolve the issue?
To make matters worse, the management team at the Bridge Street location in Huntsville, Alabama, was extremely rude, dismissive, and unprofessional. I spoke with management more than once, and rather than taking ownership of the situation, they repeatedly told me what I needed to do. I also witnessed their disrespectful treatment of the delivery drivers, who, unlike management, were apologetic and genuinely sympathetic to my situation.
Ulta, your management team at Bridge Street is in serious need of attitude adjustments, accountability, and customer service training! Customers should never have to chase down a resolution for a mistake they did not make.
After the EIGHTH failed delivery attempt, I contacted customer service yet again, only to be offered a refund that would take 3–7 days to process.
If a refund was the ultimate solution, why wasn’t that offered on DAY ONE? Why waste an entire day dispatching eight drivers and putting a customer through unnecessary frustration?
As someone who values professionalism, accountability, and quality customer service, I find this experience completely unacceptable.
Ulta Beauty, what kind of business allows eight failed delivery attempts in one day and still cannot provide a reasonable resolution?
You have lost a loyal customer. I will not be shopping at Ulta Beauty again, and I certainly cannot recommend this company to my friends or family.
Absolutely unacceptable from beginning to end!
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