Report non-emergency neighborhood issues in Boston, such as potholes and graffiti. Track the status of your reports and view active issues on a city map. This app helps residents improve their communities by streamlining communication with city services.
What We Love
- 👍 User-friendly interface
- ✅ App functions flawlessly
- 💡 Innovative technology adoption
- 🚀 Efficient reporting process
- 🗺️ Useful map feature
- ✨ Great for reporting specific issues (potholes, needles, graffiti)
- 👍 Connects citizens and public works
- 👍 Quick response for some issues
- 👍 Easy to navigate
- 👍 Practical and user-friendly
Room to Improve
- 😞 Reports opened for months
- 😞 City doesn’t do anything
- 😞 Caused more frustration
- 😞 App doesn’t do its job
- 😞 City doesn’t hold themselves accountable
- 😞 Reports go unanswered for months
- 😞 Absolute waste of time
- 😞 Not working since 2023
- 😞 Staff just stopped responding
- 😞 Comments are not confidential
- 😞 Doesn’t recognize area
- 😞 App is broken
- 😞 Old app was much faster
- 😞 New version was a step back in performance
- 😞 Useless app
- 😞 Not working after the update
- 😞 Cases never close
- 😞 Too clunky
- 😞 Making a report is too difficult
- 😞 New version useless
- 😞 Not effective
- 😞 Cases are not actually dealt with
- 😞 New version is a step back
- 😞 Takes more clicks to report
- 😞 Mapping is broken
- 😞 Lack of ability to see if an issue has already been reported
- 😞 New rebrand is terrible
- 😞 App is confusing to use
- 😞 Old app was better
- 😞 Bloated with crap
- 😞 Dig through menus
- 😞 Unable to submit reports
- 😞 App gets worse
- 😞 Most 311 calls are ignored
- 😞 Slow to load
- 😞 No way to report cyclists/bike lane issues
- 😞 Categories missing
- 😞 No ads in black areas of Boston
- 😞 Needs update
- 😞 Crashes upon opening
- 😞 App will not load
- 😞 Stopped working after iPhone update
- 😞 App isn’t working
- 😞 Updates failed
- 😞 App is trash
- 😞 Insufficient
- 😞 Doesn’t meet the need of its users
- 😞 Lazy investigators
- 😞 App is lame
- 😞 iPhone app broken
- 😞 Button wasn’t working
- 😞 Non-Responding
- 😞 Never responded to any report
- 😞 Needs bug fixes
- 😞 Virtually unusable
- 😞 Opens multiple times
- 😞 Banner can never be closed
- 😞 App stop working
- 😞 Trash delays pick up
- 😞 BOS 311 keeps closing cases without fixing
- 😞 Good app, poor response
- 😞 Service is useless
- 😞 City does not care about resident parking
- 😞 "case closed" or "duplicate request"
- 😞 Respond 48 hours later
- 😞 People actually work?
- 😞 Deleted the app
- 😞 Well boys
- 😞 Mean they got us
- 😞 Dreaded ticket
- 😞 Need more features
- 😞 Voiceover not reading reports
- 😞 Broken
- 😞 App is broken when trying to attach a picture
- 😞 New update breaks app
- 😞 Impossible to Start New Report
- 😞 Been like this for months
- 😞 Responses are lies
- 😞 Report stays open forever
- 😞 Report gets closed with pre-written response
- 😞 Stock photos show different street
- 😞 Still broken
- 😞 Lie to me
- 😞 People who actually care about solutions need to be in charge
- 😞 Nice try bean town
- 😞 App does not work
- 😞 Horrible design
- 😞 Trouble locating correct address
- 😞 Unreadable design
- 😞 Doesn't work on IOS 6
- 😞 Crashes
- 😞 Server won't register
- 😞 Latest update breaks the app
- 😞 Registration Failed. 503 Bad Request
