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Zoho CRM - Sales & Marketing

Zoho CRM - Sales & Marketing

CRM for Every Business

2.7K ratings
384 reviews
💼 Business
📊 Productivity
Free
In-App Purchases

Details

  • Released
  • Updated
  • July 6, 2011
  • August 11, 2026

Developer

Zoho Corporation
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Zoho CRM - Sales & Marketing screenshot #1 for iPhone
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About

This app helps businesses engage with customers, convert leads, and grow revenue by closing more deals. It offers mobile sales productivity features like search, calling, emailing, and location-based services. Ideal for field sales, it provides offline access and automatic data syncing across devices.

✓Task and meeting management with reminders
✓Global search functionality
✓Location-based customer and opportunity finding
✓Client check-in for visit recording
✓Caller ID integration
✓Call logging with voice notes
✓Real-time team collaboration
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What users say

Summarized from real user reviews of Zoho CRM. Based on 2.7K reviews and a 4.4/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Powerful CRM features
  • 🔒Robust security
  • 👍Intuitive mobile app
  • 💡Customizable modules
  • 🚀Seamless integration with other Zoho apps

Negative things

  • 🐛Frequent crashes and bugs
  • 🔍Limited search functionality
  • 📊Lacking advanced reporting and analytics
  • 🔌Sync issues between mobile and web versions
  • 🤔Confusing navigation and UI
See all reviews
+1

What's New in Zoho CRM

3.19.9

August 11, 2026

We've squashed a few bugs in this update.

Subscription plans

Standard Edition - Monthly

Get access to standard features for 30 days

$19.991 Month
How to cancel Zoho CRM subscription ⁉️

User reviews

Most RecentHighest RatedLowest Rated

This app takes a simple task and makes it impossible.

Unfortunately the corporation I work for is opting to switch from a working system to this cheap not working system. I used to be able to use my company’s crm to create customer profiles and log activity easily and it was super nice with a map that came up with the customers displayed on a map and you can click on it and it would take you to the profile and see and record information easily. But now we use Zoho and there is options to make customer leads but none of the buttons work. The display is ridiculously confusing. There is a map but it pops up as a mini window that you can’t change size which is so irritating to use on a phone or tablet. Seems like this was developed to be used as a webpage and they made an app and released it without ever doing any testing because something will not work on the webpage and link you to the app but then when it opens says there is a error in the link and to link you back to the web page and it’s error there too. Just an absolute cluster of bugs, glitches, errors, and functions that do not work together. My coworkers are refusing to even try to figure it out. I am still trying because I actually want to keep a record of my customers but I now have to supplement this app with also writing everything with pen and paper. I don’t know how this app has this good of reviews. Probably has a lot of paid for reviews. It’s really not worth it. Your employees will probably not use it at all. Speaking as someone who actually has been forced to use zoho crm.
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WeH8AppleWeH8Apple

Response from developer

Sorry to hear about the experience. We would like to get an understanding into the issues that you've reported. Please elaborate the challenges that you encountered with the app and send over an email to crm@zohomobile.com and we will have them looked into and addressed for you. We look forward to hearing from you.

真难用

好难用，网速差，转圈圈，打都打不开
694949694949

Response from developer

We would like to get an understanding into the issue that you are facing and have this addressed for you. Please elaborate and send over an email to crm@zohomobile.com and we will get right back to you. We look forward to hearing from you.

Don’t fall for free

The CRM is a powerful platform with a wide range of features. It offers excellent flexibility for customizing workflows, building automations, and tailoring the system to your business needs until you’re paying for it.

If someone has to switch to free it has strict limitations on the number of leads you can manage. key features such as dashboards and visual reports become unavailable unless you upgrade. Be sure to understand these limitations before committing to the platform.
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Monchon2485Monchon2485

Response from developer

Thank you for sharing your feedback. The app as such is free to use and we have a free edition which is free forever. The paid editions have a few more features and if a business requires them, they can always upgrade to these editions. Should you have any questions or clarifications regarding the breakup of the editions, please send over an email to crm@zohomobile.com and we will get right back to you.

New app keeps crashing searching accounts and adding contacts

A
LCWFALLCWFAL

Response from developer

Sorry to hear that you are facing issues with the app crashing. Please send over the email address of the account to crm@zohomobile.com and we will have this looked into and addressed for you. We look forward to hearing from you.

Crashed and is extremely slow

This app used to my go to for the CRM. I don’t what they did on some recent updates, but it’s terrible. It crashes all day long and is slow to load. It’s become unusable now.
Tony GunnsTony Gunns
See 379 more reviews

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User experience

🐞

Reported Bugs

5 issues

App crashes on launch

Bug

Contacts and leads not syncing properly

Bug

Dashboards and analytics not working

Bug

Calendar events not displaying correctly

Bug

Inability to access certain modules on mobile

Bug
✨

Requested Features

5 requests

Ability to create and edit custom modules on mobile

Feature

Enhanced calendar integration and sync

Feature

Improved email integration and management

Feature

Kanban view for deals/opportunities

Feature

Automatic call logging and note-taking

Feature

FAQ

What does Zoho CRM do?

Zoho CRM is a mobile application designed to help businesses manage their sales and marketing efforts. It allows users to engage with customers, convert leads, and grow revenue by facilitating deal closures. The app is particularly useful for field sales teams, offering features to manage tasks, track leads, and communicate with clients efficiently.

What are the key features of Zoho CRM?

Key features include managing scheduled tasks and meetings with reminders, a powerful global search for quick access to information, locating nearby customers and sales opportunities, checking in at client locations, caller ID integration, logging calls with voice notes, and visualizing sales trends. It also supports real-time team collaboration and automatic data syncing across devices, even offline.

Is Zoho CRM free to use?

The application is available for free with the option for in-app purchases. This model allows users to access core functionalities without an upfront cost, with additional features or advanced capabilities available for purchase within the app.

What devices is Zoho CRM compatible with?

The app is designed for mobile use and offers automatic data syncing across all your devices. While specific operating system versions are not detailed, it is built to function on smartphones and tablets, ensuring a consistent experience regardless of the device you are using.

Who would benefit most from using Zoho CRM?

Zoho CRM is ideal for sales representatives who need to manage their pipeline on the go, sales managers who want to monitor team performance and sales trends, and business owners who are actively involved in nurturing customer relationships and closing deals. Its mobile-first design makes it particularly beneficial for field sales professionals.