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Zoho CRM - Sales & Marketing

Zoho CRM - Sales & Marketing

CRM for Every Business

2.7K ratings
390 reviews
💼 Business
📊 Productivity
Free
In-App Purchases

Details

Released
July 6, 2011
Updated
October 13, 2026

Developer

Zoho Corporation
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Zoho CRM - Sales & Marketing screenshot #1 for iPhone
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About

This app helps businesses engage with customers, convert leads, and grow revenue by closing more deals. It offers mobile sales productivity features like search, calling, emailing, and location-based services. Ideal for field sales, it provides offline access and automatic data syncing across devices.

✓Task and meeting management with reminders
✓Global search functionality
✓Location-based customer and opportunity finding
✓Client check-in for visit recording
✓Caller ID integration
✓Call logging with voice notes
✓Real-time team collaboration
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What users say about Zoho CRM

Reviews of Zoho CRM are mixed: the Business app is rated 4.4/5 from 2.7K App Store ratings. What users like most: powerful CRM features, robust security. Top complaints: frequent crashes and bugs, limited search functionality. Summarized from real user reviews.

Positive things

  • 🚀Powerful CRM features
  • 🔒Robust security
  • 👍Intuitive mobile app
  • 💡Customizable modules
  • 🚀Seamless integration with other Zoho apps

Negative things

  • 🐛Frequent crashes and bugs
  • 🔍Limited search functionality
  • 📊Lacking advanced reporting and analytics
  • 🔌Sync issues between mobile and web versions
  • 🤔Confusing navigation and UI
See all reviews
+1

What's New in Zoho CRM

3.19.16

October 13, 2026

We’ve squashed a few bugs in this update.

6

Subscriptions & In-App Purchases

Standard Edition - Monthly

Get access to standard features for 30 days

$19.991 Month
How to cancel Zoho CRM subscription ⁉️

User reviews

Most RecentHighest RatedLowest Rated

Terrible

Watch out for their questionable support service.
Also very very limited amount of plugin which are poorly reviewed
dan4674dan4674

Response from developer

Sorry to hear about the experience. We woud like to get an understanding into the challenges that you encountered and have them addressed for you. Please elaborate and send over an email to crm@zohomobile.com and we will get back to you. We look forward to hearing from you.

App is a slow buggy mess

Title
Js4runnerJs4runner

Keeps crashing

The app keeps crashing on start. I have repeatedly brought it to the attention of customer service. They are unable to fix it.
Paul MortgagesPaul Mortgages

Response from developer

@Paul, sorry to hear that you are facing with the app crashing. We have also received your contact info and we will have this looked into and addressed for you. Please do send over any questions/clarifications to crm@zohomobile.com and we will get right back to you. We look forward to hearing from you.

Looking to do some work on your phone, don't bother

This app is pretty much useless. If you can get it to open (hah, good luck!) the. The functionality is so limited, there's a good chance you can't do what you want to.
James MoganJames Mogan

This app takes a simple task and makes it impossible.

Unfortunately the corporation I work for is opting to switch from a working system to this cheap not working system. I used to be able to use my company’s crm to create customer profiles and log activity easily and it was super nice with a map that came up with the customers displayed on a map and you can click on it and it would take you to the profile and see and record information easily. But now we use Zoho and there is options to make customer leads but none of the buttons work. The display is ridiculously confusing. There is a map but it pops up as a mini window that you can’t change size which is so irritating to use on a phone or tablet. Seems like this was developed to be used as a webpage and they made an app and released it without ever doing any testing because something will not work on the webpage and link you to the app but then when it opens says there is a error in the link and to link you back to the web page and it’s error there too. Just an absolute cluster of bugs, glitches, errors, and functions that do not work together. My coworkers are refusing to even try to figure it out. I am still trying because I actually want to keep a record of my customers but I now have to supplement this app with also writing everything with pen and paper. I don’t know how this app has this good of reviews. Probably has a lot of paid for reviews. It’s really not worth it. Your employees will probably not use it at all. Speaking as someone who actually has been forced to use zoho crm.
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WeH8AppleWeH8Apple

Response from developer

Sorry to hear about the experience. We would like to get an understanding into the issues that you've reported. Please elaborate the challenges that you encountered with the app and send over an email to crm@zohomobile.com and we will have them looked into and addressed for you. We look forward to hearing from you.

See 385 more reviews

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User experience

🐞

Reported Bugs

5 issues

App crashes on launch

Bug

Contacts and leads not syncing properly

Bug

Dashboards and analytics not working

Bug

Calendar events not displaying correctly

Bug

Inability to access certain modules on mobile

Bug
✨

Requested Features

5 requests

Ability to create and edit custom modules on mobile

Feature

Enhanced calendar integration and sync

Feature

Improved email integration and management

Feature

Kanban view for deals/opportunities

Feature

Automatic call logging and note-taking

Feature

FAQ

What does Zoho CRM do?

Zoho CRM is a mobile application designed to help businesses manage their sales and marketing efforts. It allows users to engage with customers, convert leads, and grow revenue by facilitating deal closures. The app is particularly useful for field sales teams, offering features to manage tasks, track leads, and communicate with clients efficiently.

What are the key features of Zoho CRM?

Key features include managing scheduled tasks and meetings with reminders, a powerful global search for quick access to information, locating nearby customers and sales opportunities, checking in at client locations, caller ID integration, logging calls with voice notes, and visualizing sales trends. It also supports real-time team collaboration and automatic data syncing across devices, even offline.

Is Zoho CRM free to use?

The application is available for free with the option for in-app purchases. This model allows users to access core functionalities without an upfront cost, with additional features or advanced capabilities available for purchase within the app.

What devices is Zoho CRM compatible with?

The app is designed for mobile use and offers automatic data syncing across all your devices. While specific operating system versions are not detailed, it is built to function on smartphones and tablets, ensuring a consistent experience regardless of the device you are using.

Who would benefit most from using Zoho CRM?

Zoho CRM is ideal for sales representatives who need to manage their pipeline on the go, sales managers who want to monitor team performance and sales trends, and business owners who are actively involved in nurturing customer relationships and closing deals. Its mobile-first design makes it particularly beneficial for field sales professionals.