CallRail vs Ruby 2.0 Virtual Receptionists
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CallRail
Manage calls, texts, and forms from your business tracking number on the go. Engage leads instantly, qualify them with notes and tags, and access real-time insights and AI-powered call summaries.
- Send and receive text messages
- Manage calls on the go
- Add tags, values, and notes to leads
- View dashboard metrics
- AI-powered call summaries
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Take the power of CallRail with you everywhere, so you never miss an opportunity. With CallRail’s mobile app, you can monitor key insights and manage calls, texts, and forms while on the go. Engage leads instantly with text messaging -Send and receive text messages directly in the app from the CallRail tracking number of your choice. Make and manage calls on the go -Connect with leads at the right moment by managing calls within the app. Qualify leads and stay organized -Add tags, values, and notes to track lead quality and capture important details about every interaction. Access actionable insights -View high level metrics with our new dashboard and get call summaries with AI-powered Premium Conversation Intelligence™ so you can respond faster. Empower your business with real-time insights and seamless communication, all from your mobile device.
Ruby 2.0 Virtual Receptionists
This service provides virtual receptionists for small businesses, handling phone calls and website chats to enhance customer experience. Highly trained professionals use proprietary software to answer questions, transfer calls, take messages, and collect lead information.
- Virtual phone receptionists
- Website chat support
- Personalized customer experiences
- FAQ answering
- Call transferring
- Message taking
- Lead information collection
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Ruby serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. We’re a team of service-oriented professionals blended with an innovative tech company. Our highly trained receptionists use proprietary software to personalize a caller or website visitor’s experience, answer FAQs, transfer callers and take messages, and collect information that makes it easy for the businesses we represent to follow up.
Screenshots
Verdict
CallRail and Ruby 2.0 Virtual Receptionists both sit at 4.6 stars, but that hides the real split: 27% of Ruby 2.0 Virtual Receptionists's written reviews are positive against 10% of CallRail's. Ruby 2.0 Virtual Receptionists also leads on ratings volume (337 vs 37) and iOS requirement (13.0 vs 17.0). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Ruby 2.0 Virtual Receptionists holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: Ruby 2.0 Virtual Receptionists has 337 ratings behind it against 37, so its average is the more settled of the two. Written reviews point the same way: 10% of CallRail's written reviews are positive against 27% of Ruby 2.0 Virtual Receptionists's.
CallRail ships an update every 4 weeks, Ruby 2.0 Virtual Receptionists every 3 weeks. The most recent releases landed on October 24, 2026 and October 30, 2026 respectively.
| Parameter | CallRail | Ruby 2.0 Virtual Receptionists |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (37 ratings) | 4.8 (337 ratings) — better |
| Positive reviews | 10.0% of reviews | 26.7% of reviews — better |
| Number of ratings | 37 | 337 — better |
| Update frequency | Every 4 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Freemium |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 48 MB | 69 MB |
| Age rating | 4+ | 17+ |
| Developer | CallRail, Inc. | Ruby Virtual Receptionists LLC |
Customer experience
CallRail
Ruby 2.0 Virtual Receptionists
Bugs and requests
CallRail
Not enough reviews yet to summarise bugs or requests.
Ruby 2.0 Virtual Receptionists
Reported bugs
14 issues- App is frustratingly slow and unreliable
- App hasn't had meaningful updates in over a year
- Messages lag, call logs take forever to load, push notifications often fail
- iOS and website app are horrific and incoherent
- Duplicated charges for the same call
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- Consistent errors with the service
- App version 1.2.2 broke outgoing texting functionality (missing toll-free number option)
- New app rollout was a disaster with poor quality assurance
- Abrupt switch to a new app with no prior notice caused downtime
- Password reset functionality is broken, requiring multiple devices and resets
- No notification for incoming texts
- System makes it difficult to click on customer calls and texts, sometimes texting own number
- Broken image link where a texted video was supposed to be
- Ruby 2.0 iOS version does not function on or provide support for legacy devices
Requested features
8 requests- Release a native rebuild of the app
- Fix the technology problems plaguing the platform
- Fix the issue with outgoing texts showing a random local number
- Improve app quality assurance
- Provide notifications for incoming texts
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- Make it easier to click on customer calls and texts
- Fix the broken image link for texted videos
- Ensure app functions on legacy devices
In-app purchases
CallRail
No in-app purchases
Ruby 2.0 Virtual Receptionists
No in-app purchases
Questions
Is CallRail free?
Is Ruby 2.0 Virtual Receptionists free?
Which has better reviews, CallRail or Ruby 2.0 Virtual Receptionists?
Do CallRail or Ruby 2.0 Virtual Receptionists have ads?
Which is updated more often, CallRail or Ruby 2.0 Virtual Receptionists?
Other comparisons
