Securus Mobile vs Inmate Inbox
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Securus Mobile
Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.
- Video calling
- Digital messaging
- Photo/video/eCard sharing
- Prepaid calling
- Account management
- Fund incarcerated accounts
Read full descriptionHide full description
From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.
Inmate Inbox
This app facilitates real-time communication between users and incarcerated individuals. It allows for sending and receiving messages, as well as sharing photos, helping to maintain connections with loved ones.
- Real-time messaging
- Photo sending
- Account management
- Contact list management
- Stay connected on the go
Read full descriptionHide full description
Our “Inmate Inbox” Mobile app is free to download and will allow you to stay connected with your family and friends. Enjoy real time communications with your loved ones while on the go. Features Include: -Managing Account & Contacts List -Sending and Receiving Messages in Real-time -Sending Photos to Inmate (Delivered once approved by Jail Staff) Pricing: -Message cost and Photos cost will vary based on the Facility.
Screenshots
Verdict
The clearest difference is rating: Securus Mobile at 4.6 against Inmate Inbox's 3.1. Securus Mobile also leads on in-app purchases (none vs 4) and ratings volume (50K vs 88). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Inmate Inbox sells 4 one-off in-app purchases. Securus Mobile asks for nothing beyond the download.
Securus Mobile holds the better App Store score, 4.6 against 3.1. That said, the two scores are not equally well evidenced: Securus Mobile has 50K ratings behind it against 88, so its average is the more settled of the two. Written reviews complicate that: 12% of Securus Mobile's written reviews are positive against 16% of Inmate Inbox's, so the app with the better star average is not the one people write more warmly about.
Securus Mobile ships an update every 5 weeks, Inmate Inbox every 2 months. The most recent releases landed on September 24, 2026 and July 21, 2026 respectively.
| Parameter | Securus Mobile | Inmate Inbox |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (50K ratings) — better | 3.1 (88 ratings) |
| Positive reviews | 12.3% of reviews | 16.1% of reviews — better |
| Number of ratings | 50K — better | 88 |
| Update frequency | Every 5 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Best chart rank | #43 — better | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 15.6 — better |
| Further details — not scored | ||
| Size | 101 MB | 34 MB |
| Age rating | 17+ | 4+ |
| Developer | SECURUS TECHNOLOGIES LLC | Stewart |
Customer experience
Securus Mobile
Inmate Inbox
Bugs and requests
Securus Mobile
Reported bugs
4 issues- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties
Requested features
5 requests- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs
Inmate Inbox
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Securus Mobile
No in-app purchases
Inmate Inbox
- inmateinbox$5.99
- InmateInbox$10.99
- InmateInbox$15.99
Show 1 moreShow fewer
- InmateInbox$20.99
