Comparison

Flex Touch vs Genetec Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Flex Touch

Access common Motorola Flex features from your smartphone or tablet. Monitor agency calls, search databases for names, property, and incidents, and view alert warnings for officer safety. Stay updated with real-time call information and efficiently manage reports and comments.

Highlights
  • Monitor agency calls remotely
  • Search agency database (names, property, incidents)
  • View Flex Involvements
  • Display warrant/alert warnings
  • Access real-time call updates
  • Add photos/documents to records
Features
Read full description

This requires Motorola Flex 6.3 with the 2020.2.2 or later release. The Flex Touch® app is designed to provide public safety agencies a quick and convenient way to access common Motorola Flex features using a smartphone or tablet. Personnel with the proper credentials can use Flex Touch to monitor their agency’s calls from anywhere and at any time from the convenience of a mobile device. Flex Touch allows personnel to search their agency database for names, property, vehicles, and incidents from a mobile device. Personnel can also view Flex Involvements® related to any record. In addition, the module helps promote officer safety by displaying records with warrants or alert warnings. The user-friendly design makes it easy for personnel to quickly learn how to navigate the app. Flex Touch allows personnel to access real-time call updates by viewing all active calls, call nature, and any assigned units. Each user can customize the list of calls and units within the jurisdiction. Calls are organized by unit status, providing a quick way to see whether officers have arrived on the scene and if a unit’s timer has expired. When a user has been assigned to a call, that information is displayed prominently. In addition to accessing information, Touch allows first responders to more efficiently complete their work. Users can view call comments and enter their own comments from their mobile device. Using Touch, users can quickly add photos or documents from their mobile device to a record or to a report. Flex Touch requires that the agency uses Motorola Flex and has already purchased the Flex Touch module.

About

Genetec Mobile

Access your security systems, including video surveillance, access control, and ALPR, from anywhere. Coordinate responses, handle threats, and manage incidents on-the-go with a unified interface. Stream video, control cameras, and communicate with your team for enhanced collaboration.

Highlights
  • Access video surveillance, access control, and ALPR
  • Control PTZ cameras and view live/playback video
  • Manage access points and door controls
  • Utilize ALPR hotlists and plate reads
  • Manage incidents with Mission Control
  • Receive push notifications for alarms and events
  • Stream and share live video from your device
Features
Read full description

Stay connected to your Genetec™ Security Center system from anywhere with Genetec™ Mobile. Access your video surveillance, access control, automatic license plate recognition (ALPR) systems, and much more, on-the-go. Designed for collaboration, Genetec Mobile makes it easier for your security teams to coordinate responses and handle threats. Provides a unified experience: · Access your Security Center core entities; Omnicast™ video management, Synergis™ access control, and AutoVu™ ALPR · Control PTZ cameras, view live and playback video, and add bookmarks · Lock and unlock doors and monitor access points · Add plates to hotlists and receive license plate reads and hits · Take ownership of active incidents with Mission Control™ · Arm and disarm intrusion areas · Keep track of alarms and events with push notifications · View security entities easily using the map-based interface Enhances collaboration: · Security Desk operators can track mobile users on the map with geo-localization · Stream and capture live video with your device and share it with other operators · Initiate communications using in-app messaging and Sipelia™ calling functionalities · Alert your team with hot actions such as manually triggering an incident, threat levels, public announcements, and more Want to see what our mobile app is all about? By downloading Genetec Mobile, you can access a free demo system from the Genetec Mobile sign-in page. Requirements: · Genetec Mobile requires Security Center version 5.8 or greater. Some features require specific integrations or versions of Security Center.

Screenshots

Flex Touch4 screens
Genetec Mobile4 screens

Verdict

The call

The clearest difference is rating: Genetec Mobile at 3.2 against Flex Touch's 2.2. Flex Touch's advantage is iOS requirement (11.0 vs 14.0). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Genetec Mobile holds the better App Store score, 3.2 against 2.2. Both are backed by a comparable volume of ratings — 30 and 37 respectively. Written reviews point the same way: 12% of Flex Touch's written reviews are positive against 14% of Genetec Mobile's.

UpkeepUpdate frequency

Flex Touch ships an update every 4 weeks, Genetec Mobile monthly. The most recent releases landed on July 5, 2026 and September 21, 2026 respectively.

Scorecard2 real differences · 8 level
Flex Touch versus Genetec Mobile: the parameters behind the verdict, then further details
ParameterFlex TouchGenetec Mobile
PriceFreeFree
Rating2.2 (30 ratings)3.2 (37 ratings) — better
Positive reviews12.2% of reviews13.6% of reviews — better
Number of ratings3037 — better
Update frequencyEvery 4 weeks — betterMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS11.0 — better14.0
Further details — not scored
Size36 MB222 MB
Age rating4+4+
DeveloperMotorola Solutions, IncGenetec

Customer experience

Flex Touch

All ratings29 ratings
Positive20.7%
Neutral17.2%
Negative62.1%
Written reviews49 reviews
Positive12.2%
Neutral22.4%
Negative65.3%

Genetec Mobile

All ratings37 ratings
Positive48.6%
Neutral10.8%
Negative40.5%
Written reviews22 reviews
Positive13.6%
Neutral22.7%
Negative63.6%

In-app purchases

None

Flex Touch

No in-app purchases

None

Genetec Mobile

No in-app purchases

Questions

Is Flex Touch free?
Flex Touch is free to download, with no in-app purchases.
Is Genetec Mobile free?
Genetec Mobile is free to download, with no in-app purchases.
Which has better reviews, Flex Touch or Genetec Mobile?
Genetec Mobile is rated higher. Flex Touch averages 2.2 out of 5 from 30 ratings, while Genetec Mobile averages 3.2 from 37 ratings.
Do Flex Touch or Genetec Mobile have ads?
Neither Flex Touch nor Genetec Mobile shows ads.
Which is updated more often, Flex Touch or Genetec Mobile?
Flex Touch ships an update every 4 weeks, and Genetec Mobile monthly. Most recently, Flex Touch was updated on July 5, 2026 and Genetec Mobile on September 21, 2026.

Other comparisons