Comparison

Mitel Connect vs ConnectWise Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Mitel Connect

This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.

Highlights
  • Mobile desk phone functionality
  • Access enterprise contacts
  • One-click conference joining
  • Call and voicemail management
  • Business caller ID
  • New dashboard for work day management
  • Seamless WiFi/cellular handover
Read full description

Bring your desk phone with you wherever you go with the Mitel Connect mobile app. Easily access your enterprise contacts, join conferences with one click, and manage your calls and voicemails - all powered by our new user-friendly design. Key benefits: - New dashboard to manage your work day - Contact your colleagues without using carrier minutes - View upcoming events and join meetings in one click - No more giving out your personal number - your business caller ID is used when placing calls - Reach coworkers quickly via favorites or extensions - Visually manage your voicemails - Manage your missed calls and view recent activities from your dashboard - Handover between WiFi and cellular and never lose a call - And more! For more information go to: https://oneview.mitel.com/s/article/Mitel-Connect-for-iOS Note: This app is for Mitel Connect, Mitel 14.2 and Mitel Sky customers only. Warning: VoIP over 3G/4G/LTE networks Miltel is not liable for any charges, fees or liability imposed by your mobile carrier for the use of this service. Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth. IMPORTANT • This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component. Please contact your business ‘IT department if you are unsure if your company has deployed the Mitel Connect Mobility solution. • This application is intended only for enterprise calling. As such, emergency calls (e.g. 911) will be routed over the cellular radio when available and not over WiFi. •By downloading and using this application you hereby agree to the terms in the accompanying End User License Agreement (EULA).

About

ConnectWise Mobile

This mobile application provides essential features of ConnectWise PSA for service technicians. It allows users to manage tickets, submit expenses, and view their schedule efficiently while on the go, all within a user-friendly interface.

Highlights
  • View agenda at a glance
  • Update ticket status
  • Add ticket notes
  • Submit expenses
  • User-friendly interface
Features
Read full description

The official ConnectWise® Manage Companion app is your on the go companion for Service Technicians! This mobile app includes the most popular features of ConnectWise® PSA and combining them with a user friendly interface designed to help you complete assigned tasks quickly and efficiently. See your agenda at a glance, update ticket status and notes, submit expenses, and more while on the go. We want to hear your feedback! Please use the “Send Feedback” button within the app or post on our enhancement forums at: https://product.connectwise.com/communities/35-connectwise-mobile-enhancements Requires ConnectWise® PSA Add-on license.

Screenshots

Mitel Connect4 screens
ConnectWise Mobile4 screens

Verdict

The call

The clearest difference is rating: Mitel Connect at 4.5 against ConnectWise Mobile's 3.9. Mitel Connect also leads on review sentiment (23% vs 7%) and iOS requirement (12.0 vs 15.6). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Mitel Connect holds the better App Store score, 4.5 against 3.9. Both are backed by a comparable volume of ratings — 4.8K and 3.3K respectively. Written reviews point the same way: 23% of Mitel Connect's written reviews are positive against 7% of ConnectWise Mobile's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 21, 2026 and September 22, 2026 respectively.

Scorecard3 real differences · 7 level
Mitel Connect versus ConnectWise Mobile: the parameters behind the verdict, then further details
ParameterMitel ConnectConnectWise Mobile
PriceFreeFree
Rating4.5 (4.8K ratings) — better3.9 (3.3K ratings)
Positive reviews23.2% of reviews — better7.5% of reviews
Number of ratings4.8K — better3.3K
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPod
Requires iOS12.0 — better15.6
Further details — not scored
Size66 MB51 MB
Age rating4+4+
DeveloperMitel Networks CorporationConnectWise

Customer experience

Mitel Connect

All ratings4,834 ratings
Positive89.0%
Neutral7.2%
Negative3.8%
Written reviews95 reviews
Positive23.2%
Neutral7.4%
Negative69.5%

ConnectWise Mobile

All ratings3,348 ratings
Positive70.1%
Neutral7.3%
Negative22.6%
Written reviews161 reviews
Positive7.5%
Neutral18.6%
Negative73.9%

User reviews

Mitel Connect

From 4.8K App Store ratings

What we love

  • 🚀 Works great
  • 💡 Useful for remote work
  • 👍 Easy to use

Room to improve

  • 🐛 Crashes frequently
  • 🔋 Drains battery
  • 🔒 Connectivity issues
  • 👎 Unreliable performance

ConnectWise Mobile

From 3.3K App Store ratings

What we love

  • 👍 Clean and responsive interface
  • 🚀 Syncs data well
  • 🚀 Allows dictating time entries and looking up contacts

Room to improve

  • 🐛 Frequent login issues and authentication problems
  • 🐛 Buggy and unreliable, often requires reinstalling
  • 🐛 Limited functionality compared to desktop version
  • 🐛 Difficult to use, clunky interface
  • 🐛 Lacks key features like editing tickets and expenses

Bugs and requests

Mitel Connect

Reported bugs

4 issues
  • App crashes on launch
  • Calls not ringing through app
  • Frequent disconnects
  • Compatibility issues with newer iOS versions

Requested features

3 requests
  • Improve background functionality
  • Add IM and video conferencing
  • Better integration with iOS features

ConnectWise Mobile

Reported bugs

4 issues
  • SSO authentication not working
  • Ticket and expense fields not functioning properly
  • Inability to stay logged in, constantly logging out
  • App crashes or freezes frequently

Requested features

6 requests
  • Add iPad version
  • Improve search and filtering capabilities
  • Implement stopwatch/timer functionality
  • Allow editing of time entries, expenses, and ticket details
  • Integrate signature capture for tickets
Show 1 more
  • Add ability to assign self to tickets

In-app purchases

None

Mitel Connect

No in-app purchases

None

ConnectWise Mobile

No in-app purchases

Questions

Is Mitel Connect free?
Mitel Connect is free to download, with no in-app purchases.
Is ConnectWise Mobile free?
ConnectWise Mobile is free to download, with no in-app purchases.
Which has better reviews, Mitel Connect or ConnectWise Mobile?
Mitel Connect is rated higher. Mitel Connect averages 4.5 out of 5 from 4.8K ratings, while ConnectWise Mobile averages 3.9 from 3.3K ratings.
Do Mitel Connect or ConnectWise Mobile have ads?
Neither Mitel Connect nor ConnectWise Mobile shows ads.
Which is updated more often, Mitel Connect or ConnectWise Mobile?
Mitel Connect ships an update every 2 months, and ConnectWise Mobile every 2 months. Most recently, Mitel Connect was updated on September 21, 2026 and ConnectWise Mobile on September 22, 2026.

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