Mitel Connect vs ConnectWise Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Mitel Connect
This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.
- Mobile desk phone functionality
- Access enterprise contacts
- One-click conference joining
- Call and voicemail management
- Business caller ID
- New dashboard for work day management
- Seamless WiFi/cellular handover
Read full descriptionHide full description
Bring your desk phone with you wherever you go with the Mitel Connect mobile app. Easily access your enterprise contacts, join conferences with one click, and manage your calls and voicemails - all powered by our new user-friendly design. Key benefits: - New dashboard to manage your work day - Contact your colleagues without using carrier minutes - View upcoming events and join meetings in one click - No more giving out your personal number - your business caller ID is used when placing calls - Reach coworkers quickly via favorites or extensions - Visually manage your voicemails - Manage your missed calls and view recent activities from your dashboard - Handover between WiFi and cellular and never lose a call - And more! For more information go to: https://oneview.mitel.com/s/article/Mitel-Connect-for-iOS Note: This app is for Mitel Connect, Mitel 14.2 and Mitel Sky customers only. Warning: VoIP over 3G/4G/LTE networks Miltel is not liable for any charges, fees or liability imposed by your mobile carrier for the use of this service. Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth. IMPORTANT • This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component. Please contact your business ‘IT department if you are unsure if your company has deployed the Mitel Connect Mobility solution. • This application is intended only for enterprise calling. As such, emergency calls (e.g. 911) will be routed over the cellular radio when available and not over WiFi. •By downloading and using this application you hereby agree to the terms in the accompanying End User License Agreement (EULA).
ConnectWise Mobile
This mobile application provides essential features of ConnectWise PSA for service technicians. It allows users to manage tickets, submit expenses, and view their schedule efficiently while on the go, all within a user-friendly interface.
- View agenda at a glance
- Update ticket status
- Add ticket notes
- Submit expenses
- User-friendly interface
Read full descriptionHide full description
The official ConnectWise® Manage Companion app is your on the go companion for Service Technicians! This mobile app includes the most popular features of ConnectWise® PSA and combining them with a user friendly interface designed to help you complete assigned tasks quickly and efficiently. See your agenda at a glance, update ticket status and notes, submit expenses, and more while on the go. We want to hear your feedback! Please use the “Send Feedback” button within the app or post on our enhancement forums at: https://product.connectwise.com/communities/35-connectwise-mobile-enhancements Requires ConnectWise® PSA Add-on license.
Screenshots
Verdict
The clearest difference is rating: Mitel Connect at 4.5 against ConnectWise Mobile's 3.9. Mitel Connect also leads on review sentiment (23% vs 7%) and iOS requirement (12.0 vs 15.6). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Mitel Connect holds the better App Store score, 4.5 against 3.9. Both are backed by a comparable volume of ratings — 4.8K and 3.3K respectively. Written reviews point the same way: 23% of Mitel Connect's written reviews are positive against 7% of ConnectWise Mobile's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 21, 2026 and September 22, 2026 respectively.
| Parameter | Mitel Connect | ConnectWise Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (4.8K ratings) — better | 3.9 (3.3K ratings) |
| Positive reviews | 23.2% of reviews — better | 7.5% of reviews |
| Number of ratings | 4.8K — better | 3.3K |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 12.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 66 MB | 51 MB |
| Age rating | 4+ | 4+ |
| Developer | Mitel Networks Corporation | ConnectWise |
Customer experience
Mitel Connect
ConnectWise Mobile
User reviews
Mitel Connect
From 4.8K App Store ratingsWhat we love
- 🚀 Works great
- 💡 Useful for remote work
- 👍 Easy to use
Room to improve
- 🐛 Crashes frequently
- 🔋 Drains battery
- 🔒 Connectivity issues
- 👎 Unreliable performance
ConnectWise Mobile
From 3.3K App Store ratingsWhat we love
- 👍 Clean and responsive interface
- 🚀 Syncs data well
- 🚀 Allows dictating time entries and looking up contacts
Room to improve
- 🐛 Frequent login issues and authentication problems
- 🐛 Buggy and unreliable, often requires reinstalling
- 🐛 Limited functionality compared to desktop version
- 🐛 Difficult to use, clunky interface
- 🐛 Lacks key features like editing tickets and expenses
Bugs and requests
Mitel Connect
Reported bugs
4 issues- App crashes on launch
- Calls not ringing through app
- Frequent disconnects
- Compatibility issues with newer iOS versions
Requested features
3 requests- Improve background functionality
- Add IM and video conferencing
- Better integration with iOS features
ConnectWise Mobile
Reported bugs
4 issues- SSO authentication not working
- Ticket and expense fields not functioning properly
- Inability to stay logged in, constantly logging out
- App crashes or freezes frequently
Requested features
6 requests- Add iPad version
- Improve search and filtering capabilities
- Implement stopwatch/timer functionality
- Allow editing of time entries, expenses, and ticket details
- Integrate signature capture for tickets
Show 1 moreShow fewer
- Add ability to assign self to tickets
In-app purchases
Mitel Connect
No in-app purchases
ConnectWise Mobile
No in-app purchases
Questions
Is Mitel Connect free?
Is ConnectWise Mobile free?
Which has better reviews, Mitel Connect or ConnectWise Mobile?
Do Mitel Connect or ConnectWise Mobile have ads?
Which is updated more often, Mitel Connect or ConnectWise Mobile?
Other comparisons















