Comparison

RingCentral vs Mitel Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

RingCentral

Consolidate business communications including calls, messages, meetings, and faxes into a single application. Leverage an AI Assistant for tasks like note-taking, message polishing, and meeting transcriptions to enhance productivity.

Highlights
  • Unified calls, messages, meetings, and faxes
  • AI Assistant for notes and transcriptions
  • Team chat with file sharing
  • HD video meetings with whiteboarding
  • Business SMS with translations
  • Digital faxing
  • Work and personal modes
Features
Currently charting
Read full description

Run your business communications from anywhere with AI built in. RingCentral brings your business phone, messages, and meetings into one powerful mobile app, enhanced with AI across every interaction. AI-powered communication, everywhere AI Receptionist Automatically answer, route, and manage inbound calls so your business never misses a customer. AI Calling Handle calls smarter with AI-powered assistance during and after every conversation. AI Notes and Transcripts Capture every call and meeting with transcripts, summaries, and action items. AI Conversation Expert Get insights, coaching, and recommendations to improve conversations and outcomes. AI Messaging and SMS Manage customer conversations in a shared SMS inbox and let AI draft replies and recaps. Your complete business phone on mobile • Make and receive calls with your business number • Send and receive SMS and team messages • Host and join video meetings from anywhere • Access contacts, call history, and voicemail in one place Built for teams and businesses of any size • Support sales, service, and operations on the go • Stay connected across devices with one unified system • Integrate with Google, Microsoft, Salesforce, and more Enterprise-grade reliability • Secure, compliant cloud communications • 99.999% availability for business-critical conversations • Trusted by 500,000 businesses worldwide Download now and access your RingCentral communications on mobile.

About

Mitel Connect

This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.

Highlights
  • Mobile desk phone functionality
  • Access enterprise contacts
  • One-click conference joining
  • Call and voicemail management
  • Business caller ID
  • New dashboard for work day management
  • Seamless WiFi/cellular handover
Read full description

Bring your desk phone with you wherever you go with the Mitel Connect mobile app. Easily access your enterprise contacts, join conferences with one click, and manage your calls and voicemails - all powered by our new user-friendly design. Key benefits: - New dashboard to manage your work day - Contact your colleagues without using carrier minutes - View upcoming events and join meetings in one click - No more giving out your personal number - your business caller ID is used when placing calls - Reach coworkers quickly via favorites or extensions - Visually manage your voicemails - Manage your missed calls and view recent activities from your dashboard - Handover between WiFi and cellular and never lose a call - And more! For more information go to: https://oneview.mitel.com/s/article/Mitel-Connect-for-iOS Note: This app is for Mitel Connect, Mitel 14.2 and Mitel Sky customers only. Warning: VoIP over 3G/4G/LTE networks Miltel is not liable for any charges, fees or liability imposed by your mobile carrier for the use of this service. Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth. IMPORTANT • This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component. Please contact your business ‘IT department if you are unsure if your company has deployed the Mitel Connect Mobility solution. • This application is intended only for enterprise calling. As such, emergency calls (e.g. 911) will be routed over the cellular radio when available and not over WiFi. •By downloading and using this application you hereby agree to the terms in the accompanying End User License Agreement (EULA).

Screenshots

RingCentral4 screens
Mitel Connect4 screens

Verdict

The call

The clearest difference is monetization model: Mitel Connect at free against RingCentral's subscription. Mitel Connect also leads on iOS requirement (12.0 vs 16.0). RingCentral's advantage is rating (4.8 vs 4.5) and ratings volume (77K vs 4.8K). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

RingCentral holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: RingCentral has 77K ratings behind it against 4.8K, so its average is the more settled of the two. Written reviews point the same way: 37% of RingCentral's written reviews are positive against 23% of Mitel Connect's.

UpkeepUpdate frequency

RingCentral ships an update every 3 weeks, Mitel Connect every 2 months. The most recent releases landed on September 25, 2026 and September 21, 2026 respectively.

Scorecard7 real differences · 4 level
RingCentral versus Mitel Connect: the parameters behind the verdict, then further details
ParameterRingCentralMitel Connect
PriceFreeFree
Rating4.8 (77K ratings) — better4.5 (4.8K ratings)
Positive reviews36.6% of reviews — better23.2% of reviews
Number of ratings77K — better4.8K
Update frequencyEvery 3 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationSubscriptionFree — better
Best chart rank#106 — better—
DevicesiPhone, iPadiPhone, iPod
Requires iOS16.012.0 — better
Further details — not scored
Size332 MB66 MB
Age rating4+4+
DeveloperRingCentral, IncMitel Networks Corporation

Customer experience

RingCentral

All ratings77,451 ratings
Positive96.6%
Neutral1.1%
Negative2.3%
Written reviews543 reviews
Positive36.6%
Neutral8.5%
Negative54.9%

Mitel Connect

All ratings4,834 ratings
Positive89.0%
Neutral7.2%
Negative3.8%
Written reviews95 reviews
Positive23.2%
Neutral7.4%
Negative69.5%

User reviews

RingCentral

From 77K App Store ratings

What we love

  • 🚀 Reliable service
  • 📞 Convenient for businesses
  • 🤝 Great for team communication
  • 💻 Seamless integration across devices

Room to improve

  • 🐛 Buggy app with frequent issues
  • 🤖 Poor customer service and support
  • 🔒 Difficult to cancel subscription
  • 🔍 Lack of transparency in pricing and policies

Mitel Connect

From 4.8K App Store ratings

What we love

  • 🚀 Works great
  • 💡 Useful for remote work
  • 👍 Easy to use

Room to improve

  • 🐛 Crashes frequently
  • 🔋 Drains battery
  • 🔒 Connectivity issues
  • 👎 Unreliable performance

Bugs and requests

RingCentral

Reported bugs

4 issues
  • Missed calls and notifications
  • Unreliable call quality and connectivity
  • Syncing and login issues
  • Inability to delete messages

Requested features

4 requests
  • Dark app icon
  • Apple Watch support
  • Improved SMS/text messaging functionality
  • Customizable app interface

Mitel Connect

Reported bugs

4 issues
  • App crashes on launch
  • Calls not ringing through app
  • Frequent disconnects
  • Compatibility issues with newer iOS versions

Requested features

3 requests
  • Improve background functionality
  • Add IM and video conferencing
  • Better integration with iOS features

In-app purchases

None

RingCentral

No in-app purchases

None

Mitel Connect

No in-app purchases

Questions

Is RingCentral free?
RingCentral is free to download, with no in-app purchases.
Is Mitel Connect free?
Mitel Connect is free to download, with no in-app purchases.
Which has better reviews, RingCentral or Mitel Connect?
RingCentral is rated higher. RingCentral averages 4.8 out of 5 from 77K ratings, while Mitel Connect averages 4.5 from 4.8K ratings.
Do RingCentral or Mitel Connect have ads?
Neither RingCentral nor Mitel Connect shows ads.
Which is updated more often, RingCentral or Mitel Connect?
RingCentral ships an update every 3 weeks, and Mitel Connect every 2 months. Most recently, RingCentral was updated on September 25, 2026 and Mitel Connect on September 21, 2026.

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