Comparison

Mitel Connect vs Avaya Cloud Office

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Mitel Connect

This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.

Highlights
  • Mobile desk phone functionality
  • Access enterprise contacts
  • One-click conference joining
  • Call and voicemail management
  • Business caller ID
  • New dashboard for work day management
  • Seamless WiFi/cellular handover
Read full description

Bring your desk phone with you wherever you go with the Mitel Connect mobile app. Easily access your enterprise contacts, join conferences with one click, and manage your calls and voicemails - all powered by our new user-friendly design. Key benefits: - New dashboard to manage your work day - Contact your colleagues without using carrier minutes - View upcoming events and join meetings in one click - No more giving out your personal number - your business caller ID is used when placing calls - Reach coworkers quickly via favorites or extensions - Visually manage your voicemails - Manage your missed calls and view recent activities from your dashboard - Handover between WiFi and cellular and never lose a call - And more! For more information go to: https://oneview.mitel.com/s/article/Mitel-Connect-for-iOS Note: This app is for Mitel Connect, Mitel 14.2 and Mitel Sky customers only. Warning: VoIP over 3G/4G/LTE networks Miltel is not liable for any charges, fees or liability imposed by your mobile carrier for the use of this service. Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth. IMPORTANT • This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component. Please contact your business ‘IT department if you are unsure if your company has deployed the Mitel Connect Mobility solution. • This application is intended only for enterprise calling. As such, emergency calls (e.g. 911) will be routed over the cellular radio when available and not over WiFi. •By downloading and using this application you hereby agree to the terms in the accompanying End User License Agreement (EULA).

About

Avaya Cloud Office

This app unifies business communication, allowing users to call, message, and meet from a single interface. It supports team messaging, video conferencing with screen sharing, and HD calling. Integrations with other business apps streamline workflows.

Highlights
  • Team messaging
  • Video meetings with screen sharing
  • HD calling
  • Single business number for calls, SMS, and fax
  • App integrations
  • File and task management
Features
Read full description

Call, meet, message and more! Avaya Cloud Office lets you simplify the way your business communicates with a unified experience that’s intuitive to use and accessible from a phone, a browser or any mobile device. From a single interface you’ll chat with colleagues, make and receive calls, plan and join meetings, collaborate with screen sharing and video, and keep your teams on-task with file sharing, task management and virtual team rooms that let everyone share and stay up to date. With Avaya Cloud Office you will: Accelerate your decision making with team messaging Message individuals or teams in real time to stay connected, bring remote workers together, and resolve business issues, questions and decisions instantly. Share files, assign tasks and schedule meetings with a few simple clicks. Optimize employee and customer collaboration with frictionless video meetings Schedule and launch video meetings directly from the app or invite guests to join from their favorite browser. No download and no delay with all the benefits of screen sharing, in-meeting chat, recording and markup tools. Connect with intuitive, feature-rich HD calling Find and connect with your customers and colleagues with one click. Know who called and when, and invoke the features you need through the intuitive interface. Seamlessly move from one device to another as your busy day unfolds. Simplify your communications with a single number Call, text (SMS) and Fax using your Avaya Cloud Office business number. No need for your customers to remember multiple numbers and no need for you to mix business with personal communications. Get more done with integrations that make sense for the way you work You rely on desktop apps, workflow automation, and customer relationship management to get your work done every day. With Avaya Cloud Office, you can integrate those apps with your communications, creating a seamless experience that eliminates the need to switch between applications. An Avaya Cloud Office subscription is required. Features may vary by plan and country. Terms of Service: https://www.ringcentral.com/legal//eulatos.html Privacy Notice: https://www.ringcentral.com/legal/privacy-notice.html Acceptable Use Policy: https://www.ringcentral.com/legal/acceptable-use-policy.html Emergency Services Policy: https://www.ringcentral.com/legal/emergency-services.html

Screenshots

Mitel Connect4 screens
Avaya Cloud Office4 screens

Verdict

The call

The clearest difference is review sentiment: Avaya Cloud Office at 68% against Mitel Connect's 23%. Mitel Connect's advantage is monetization model (free vs subscription) and ratings volume (4.8K vs 66). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Mitel Connect holds the better App Store score, 4.5 against 4.2. That said, the two scores are not equally well evidenced: Mitel Connect has 4.8K ratings behind it against 66, so its average is the more settled of the two. Written reviews complicate that: 23% of Mitel Connect's written reviews are positive against 68% of Avaya Cloud Office's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Mitel Connect ships an update every 2 months, Avaya Cloud Office every 3 months. The most recent releases landed on September 21, 2026 and September 20, 2026 respectively.

Scorecard5 real differences · 5 level
Mitel Connect versus Avaya Cloud Office: the parameters behind the verdict, then further details
ParameterMitel ConnectAvaya Cloud Office
PriceFreeFree
Rating4.5 (4.8K ratings) — better4.2 (66 ratings)
Positive reviews23.2% of reviews68.4% of reviews — better
Number of ratings4.8K — better66
Update frequencyEvery 2 months — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterSubscription
DevicesiPhone, iPodiPhone, iPad
Requires iOS12.0 — better16.0
Further details — not scored
Size66 MB370 MB
Age rating4+4+
DeveloperMitel Networks CorporationRingCentral, Inc

Customer experience

Mitel Connect

All ratings4,834 ratings
Positive89.0%
Neutral7.2%
Negative3.8%
Written reviews95 reviews
Positive23.2%
Neutral7.4%
Negative69.5%

Avaya Cloud Office

All ratings66 ratings
Positive78.8%
Neutral3.0%
Negative18.2%
Written reviews19 reviews
Positive68.4%
Neutral0.0%
Negative31.6%

Bugs and requests

Mitel Connect

Reported bugs

4 issues
  • App crashes on launch
  • Calls not ringing through app
  • Frequent disconnects
  • Compatibility issues with newer iOS versions

Requested features

3 requests
  • Improve background functionality
  • Add IM and video conferencing
  • Better integration with iOS features

Avaya Cloud Office

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Mitel Connect

No in-app purchases

None

Avaya Cloud Office

No in-app purchases

Questions

Is Mitel Connect free?
Mitel Connect is free to download, with no in-app purchases.
Is Avaya Cloud Office free?
Avaya Cloud Office is free to download, with no in-app purchases.
Which has better reviews, Mitel Connect or Avaya Cloud Office?
Mitel Connect is rated higher. Mitel Connect averages 4.5 out of 5 from 4.8K ratings, while Avaya Cloud Office averages 4.2 from 66 ratings.
Do Mitel Connect or Avaya Cloud Office have ads?
Neither Mitel Connect nor Avaya Cloud Office shows ads.
Which is updated more often, Mitel Connect or Avaya Cloud Office?
Mitel Connect ships an update every 2 months, and Avaya Cloud Office every 3 months. Most recently, Mitel Connect was updated on September 21, 2026 and Avaya Cloud Office on September 20, 2026.

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