ConnectWise Mobile vs Avaya Cloud Office
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ConnectWise Mobile
This mobile application provides essential features of ConnectWise PSA for service technicians. It allows users to manage tickets, submit expenses, and view their schedule efficiently while on the go, all within a user-friendly interface.
- View agenda at a glance
- Update ticket status
- Add ticket notes
- Submit expenses
- User-friendly interface
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The official ConnectWise® Manage Companion app is your on the go companion for Service Technicians! This mobile app includes the most popular features of ConnectWise® PSA and combining them with a user friendly interface designed to help you complete assigned tasks quickly and efficiently. See your agenda at a glance, update ticket status and notes, submit expenses, and more while on the go. We want to hear your feedback! Please use the “Send Feedback” button within the app or post on our enhancement forums at: https://product.connectwise.com/communities/35-connectwise-mobile-enhancements Requires ConnectWise® PSA Add-on license.
Avaya Cloud Office
This app unifies business communication, allowing users to call, message, and meet from a single interface. It supports team messaging, video conferencing with screen sharing, and HD calling. Integrations with other business apps streamline workflows.
- Team messaging
- Video meetings with screen sharing
- HD calling
- Single business number for calls, SMS, and fax
- App integrations
- File and task management
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Call, meet, message and more! Avaya Cloud Office lets you simplify the way your business communicates with a unified experience that’s intuitive to use and accessible from a phone, a browser or any mobile device. From a single interface you’ll chat with colleagues, make and receive calls, plan and join meetings, collaborate with screen sharing and video, and keep your teams on-task with file sharing, task management and virtual team rooms that let everyone share and stay up to date. With Avaya Cloud Office you will: Accelerate your decision making with team messaging Message individuals or teams in real time to stay connected, bring remote workers together, and resolve business issues, questions and decisions instantly. Share files, assign tasks and schedule meetings with a few simple clicks. Optimize employee and customer collaboration with frictionless video meetings Schedule and launch video meetings directly from the app or invite guests to join from their favorite browser. No download and no delay with all the benefits of screen sharing, in-meeting chat, recording and markup tools. Connect with intuitive, feature-rich HD calling Find and connect with your customers and colleagues with one click. Know who called and when, and invoke the features you need through the intuitive interface. Seamlessly move from one device to another as your busy day unfolds. Simplify your communications with a single number Call, text (SMS) and Fax using your Avaya Cloud Office business number. No need for your customers to remember multiple numbers and no need for you to mix business with personal communications. Get more done with integrations that make sense for the way you work You rely on desktop apps, workflow automation, and customer relationship management to get your work done every day. With Avaya Cloud Office, you can integrate those apps with your communications, creating a seamless experience that eliminates the need to switch between applications. An Avaya Cloud Office subscription is required. Features may vary by plan and country. Terms of Service: https://www.ringcentral.com/legal//eulatos.html Privacy Notice: https://www.ringcentral.com/legal/privacy-notice.html Acceptable Use Policy: https://www.ringcentral.com/legal/acceptable-use-policy.html Emergency Services Policy: https://www.ringcentral.com/legal/emergency-services.html
Screenshots
Verdict
The clearest difference is review sentiment: Avaya Cloud Office at 68% against ConnectWise Mobile's 7%. Avaya Cloud Office also leads on rating (4.2 vs 3.9). ConnectWise Mobile's advantage is monetization model (free vs subscription) and ratings volume (3.3K vs 66). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Avaya Cloud Office holds the better App Store score, 4.2 against 3.9. That said, the two scores are not equally well evidenced: ConnectWise Mobile has 3.3K ratings behind it against 66, so its average is the more settled of the two. Written reviews point the same way: 7% of ConnectWise Mobile's written reviews are positive against 68% of Avaya Cloud Office's.
ConnectWise Mobile ships an update every 2 months, Avaya Cloud Office every 3 months. The most recent releases landed on September 22, 2026 and September 20, 2026 respectively.
| Parameter | ConnectWise Mobile | Avaya Cloud Office |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (3.3K ratings) | 4.2 (66 ratings) — better |
| Positive reviews | 7.5% of reviews | 68.4% of reviews — better |
| Number of ratings | 3.3K — better | 66 |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Subscription |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 15.6 — better | 16.0 |
| Further details — not scored | ||
| Size | 51 MB | 370 MB |
| Age rating | 4+ | 4+ |
| Developer | ConnectWise | RingCentral, Inc |
Customer experience
ConnectWise Mobile
Avaya Cloud Office
Bugs and requests
ConnectWise Mobile
Reported bugs
4 issues- SSO authentication not working
- Ticket and expense fields not functioning properly
- Inability to stay logged in, constantly logging out
- App crashes or freezes frequently
Requested features
6 requests- Add iPad version
- Improve search and filtering capabilities
- Implement stopwatch/timer functionality
- Allow editing of time entries, expenses, and ticket details
- Integrate signature capture for tickets
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- Add ability to assign self to tickets
Avaya Cloud Office
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ConnectWise Mobile
No in-app purchases
Avaya Cloud Office
No in-app purchases
Questions
Is ConnectWise Mobile free?
Is Avaya Cloud Office free?
Which has better reviews, ConnectWise Mobile or Avaya Cloud Office?
Do ConnectWise Mobile or Avaya Cloud Office have ads?
Which is updated more often, ConnectWise Mobile or Avaya Cloud Office?
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