Comparison

Excellus BCBS vs Explore My Plan

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Excellus BCBS

Access your health plan information anytime, anywhere. View and order member cards, track deductibles and spending, check coverage, and find healthcare providers. Go paperless and manage your claims easily.

Highlights
  • View and order member cards
  • Track deductibles and out-of-pocket spending
  • Check coverage details
  • Find doctors, urgent care, and hospitals
  • Go paperless
  • View and filter claims
Features
Read full description

Excellus BlueCross BlueShield is a nonprofit independent licensee of the Blue Cross Blue Shield Association. All rights reserved. Excellus BlueCross BlueShield members can use our app to log in and access health plan information on-the-go. You will have instant and convenient access to: - View and Order Member Card(s) - Track Deductibles and Out-of-Pocket Spending* - Check Coverage - Find a Doctor, Urgent Care or Hospital - Go Paperless - View and Filter Claims *Please note that spending charts are only applicable for High Deductible health plan members.

About

Explore My Plan

Access your health plan details, including claims, benefits, and deductible information, on the go. Find in-network doctors and securely communicate with customer service. Requires a Blue Cross and Blue Shield member account.

Highlights
  • Check claims and benefits
  • View or email ID card
  • Track deductible and out-of-pocket spend
  • Find a doctor
  • Secure customer service communication
  • Touch/Face ID login
Features
Read full description

Explore My Plan allows select Blue Cross and Blue Shield members to access their health plan information on the go. Register or log in to: • Check your claims and benefits • View or email your ID card • Track your deductible and out-of-pocket spend • Find a doctor in your network • Communicate securely with Customer Service Use your myBlueCross username and password to access your online account from the app. You can also set up Touch or Face ID for quicker access. There is no charge from Blue Cross and Blue Shield to download, but rates from your wireless provider may apply. This information is for educational purposes only and is not a substitute for personal care from a licensed physician. Please consult your physician for diagnosis and treatment options. This app supports some large employer plans administered on behalf of Blue Cross and Blue Shield of Florida and Blue Cross and Blue Shield of Minnesota. This app also supports all medical and dental benefit plans administered by Patrius Health. Each of these Blue Plans is an independent licensee of the Blue Cross and Blue Shield Association. Please visit ExploreMyPlan.com for more information.

Screenshots

Excellus BCBS4 screens
Explore My Plan3 screens

Verdict

The call

The clearest difference is rating: Excellus BCBS at 4.4 against Explore My Plan's 3.4. Excellus BCBS also leads on ratings volume (1.8K vs 57). Explore My Plan's advantage is review sentiment (25% vs 14%) and device support (3 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Excellus BCBS holds the better App Store score, 4.4 against 3.4. That said, the two scores are not equally well evidenced: Excellus BCBS has 1.8K ratings behind it against 57, so its average is the more settled of the two. Written reviews complicate that: 14% of Excellus BCBS's written reviews are positive against 25% of Explore My Plan's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Excellus BCBS ships an update monthly, Explore My Plan every 6 weeks. The most recent releases landed on September 22, 2026 and August 17, 2026 respectively.

Scorecard4 real differences · 6 level
Excellus BCBS versus Explore My Plan: the parameters behind the verdict, then further details
ParameterExcellus BCBSExplore My Plan
PriceFreeFree
Rating4.4 (1.8K ratings) — better3.4 (57 ratings)
Positive reviews14.1% of reviews25.0% of reviews — better
Number of ratings1.8K — better57
Update frequencyMonthly — betterEvery 6 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS16.615.1 — better
Further details — not scored
Size43 MB30 MB
Age rating4+12+
DeveloperExcellus Health Plan, Inc.UTIC Insurance Company

Customer experience

Excellus BCBS

All ratings1,846 ratings
Positive86.3%
Neutral3.0%
Negative10.7%
Written reviews99 reviews
Positive14.1%
Neutral5.1%
Negative80.8%

Explore My Plan

All ratings51 ratings
Positive58.8%
Neutral9.8%
Negative31.4%
Written reviews8 reviews
Positive25.0%
Neutral25.0%
Negative50.0%

Bugs and requests

Excellus BCBS

Reported bugs

4 issues
  • Login verification code not received
  • Member card information not loading
  • Keyboard blocking UI elements
  • Incompatibility with newer devices

Requested features

3 requests
  • Itemized billing information
  • Improved dental coverage visibility
  • Seamless login and account management

Explore My Plan

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Excellus BCBS

No in-app purchases

None

Explore My Plan

No in-app purchases

Questions

Is Excellus BCBS free?
Excellus BCBS is free to download, with no in-app purchases.
Is Explore My Plan free?
Explore My Plan is free to download, with no in-app purchases.
Which has better reviews, Excellus BCBS or Explore My Plan?
Excellus BCBS is rated higher. Excellus BCBS averages 4.4 out of 5 from 1.8K ratings, while Explore My Plan averages 3.4 from 57 ratings.
Do Excellus BCBS or Explore My Plan have ads?
Neither Excellus BCBS nor Explore My Plan shows ads.
Which is updated more often, Excellus BCBS or Explore My Plan?
Excellus BCBS ships an update monthly, and Explore My Plan every 6 weeks. Most recently, Excellus BCBS was updated on September 22, 2026 and Explore My Plan on August 17, 2026.

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