AnswerForce vs Ruby 2.0 Virtual Receptionists
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
AnswerForce
This app provides 24/7 live receptionist services to ensure instant customer responses and excellent support. Manage your business communications on-the-go, access call data, and respond to customer messages directly from your smartphone.
- 24/7 live receptionist service
- Instant customer responses
- On-the-go business management
- Access call data and messages
- View appointment updates
- Respond to inbound messages
- Forward messages to team
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Deliver happiness to your customers with instant responses, practical support, and excellent customer service. Carry your office in your pocket and manage your business on-the-go from your smartphone with the AnswerForce app. While you focus on expanding your core business, your AnswerForce receptionists focus on your customer communications. - Access your call data and messages - View your live appointment updates - View, prioritize, and respond to inbound customer messages - Share important schedule updates and collaborate with your team - Forward customer messages to your team via email/SMS - Add notes to customer messages to instruct your team
Ruby 2.0 Virtual Receptionists
This service provides virtual receptionists for small businesses, handling phone calls and website chats to enhance customer experience. Highly trained professionals use proprietary software to answer questions, transfer calls, take messages, and collect lead information.
- Virtual phone receptionists
- Website chat support
- Personalized customer experiences
- FAQ answering
- Call transferring
- Message taking
- Lead information collection
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Ruby serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. We’re a team of service-oriented professionals blended with an innovative tech company. Our highly trained receptionists use proprietary software to personalize a caller or website visitor’s experience, answer FAQs, transfer callers and take messages, and collect information that makes it easy for the businesses we represent to follow up.
Screenshots
Verdict
The clearest difference is review sentiment: AnswerForce at 54% against Ruby 2.0 Virtual Receptionists's 27%. AnswerForce also leads on monetization model (free vs freemium). Ruby 2.0 Virtual Receptionists's advantage is rating (4.8 vs 4.6) and iOS requirement (13.0 vs 15.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Ruby 2.0 Virtual Receptionists holds the better App Store score, 4.8 against 4.6. Both are backed by a comparable volume of ratings — 658 and 338 respectively. Written reviews complicate that: 54% of AnswerForce's written reviews are positive against 27% of Ruby 2.0 Virtual Receptionists's, so the app with the better star average is not the one people write more warmly about.
AnswerForce ships an update every 2 weeks, Ruby 2.0 Virtual Receptionists every 3 weeks. The most recent releases landed on October 11, 2026 and October 7, 2026 respectively.
| Parameter | AnswerForce | Ruby 2.0 Virtual Receptionists |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (658 ratings) | 4.8 (338 ratings) — better |
| Positive reviews | 53.8% of reviews — better | 26.7% of reviews |
| Number of ratings | 658 — better | 338 |
| Update frequency | Every 2 weeks — better | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 308 MB | 69 MB |
| Age rating | 4+ | 17+ |
| Developer | Michael Payne | Ruby Virtual Receptionists LLC |
Customer experience
AnswerForce
Ruby 2.0 Virtual Receptionists
User reviews
AnswerForce
From 658 App Store ratingsWhat we love
- 📞 Reliable call answering and scheduling
- 📱 User-friendly app interface
- 🎙️ Call recording and playback functionality
- 🔗 Slack integration capability
- ✨ Simple and easy to use
Room to improve
- 🐛 App crashes on startup
- 🔔 Notification alerts stop working
- 📸 Images not displaying in messages
- 🔄 No background refresh functionality
- 👥 Inconsistent operator reliability
Ruby 2.0 Virtual Receptionists
From 338 App Store ratingsWhat we love
- 👍 Polite and professional receptionists
- 👍 Great service overall
- 👍 App is great
- 👍 Well worth the money
- 👍 Top-tier service provided
Room to improve
- 🐛 Frustratingly slow app
- 🐛 Unreliable app performance
- 🐛 App feels stuck in time
- 🐛 No meaningful updates
- 🐛 Messages lag
Bugs and requests
AnswerForce
Reported bugs
5 issues- App perpetually signs out users
- Notifications stop alerting on iPhone
- Pictures not showing in colleague messages
- App crashes when opened
- Background refresh not working
Requested features
3 requests- Text messaging capability
- Background refresh for notifications
- Improved app stability and performance
Ruby 2.0 Virtual Receptionists
Reported bugs
14 issues- App is frustratingly slow and unreliable
- App hasn't had meaningful updates in over a year
- Messages lag, call logs take forever to load, push notifications often fail
- iOS and website app are horrific and incoherent
- Duplicated charges for the same call
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- Consistent errors with the service
- App version 1.2.2 broke outgoing texting functionality (missing toll-free number option)
- New app rollout was a disaster with poor quality assurance
- Abrupt switch to a new app with no prior notice caused downtime
- Password reset functionality is broken, requiring multiple devices and resets
- No notification for incoming texts
- System makes it difficult to click on customer calls and texts, sometimes texting own number
- Broken image link where a texted video was supposed to be
- Ruby 2.0 iOS version does not function on or provide support for legacy devices
Requested features
8 requests- Release a native rebuild of the app
- Fix the technology problems plaguing the platform
- Fix the issue with outgoing texts showing a random local number
- Improve app quality assurance
- Provide notifications for incoming texts
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- Make it easier to click on customer calls and texts
- Fix the broken image link for texted videos
- Ensure app functions on legacy devices
In-app purchases
AnswerForce
No in-app purchases
Ruby 2.0 Virtual Receptionists
No in-app purchases
Questions
Is AnswerForce free?
Is Ruby 2.0 Virtual Receptionists free?
Which has better reviews, AnswerForce or Ruby 2.0 Virtual Receptionists?
Do AnswerForce or Ruby 2.0 Virtual Receptionists have ads?
Which is updated more often, AnswerForce or Ruby 2.0 Virtual Receptionists?
Other comparisons
