ID.me Authenticator vs EarthLink
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ID.me Authenticator
This app provides a free multi-factor authentication solution for your account, adding an extra security layer to prevent unauthorized access. It generates secure verification tokens, including time-based codes and push notifications, to confirm your identity during login.
- Multi-factor authentication (MFA)
- Time-based one-time passwords (TOTP)
- Push notification verification
- Mobile security keys
- Account protection from hackers
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ID.me Authenticator is a simple and free multi-factor authentication (MFA) solution for your ID.me account, protecting your account from hackers by adding an additional layer of security. ID.me Authenticator generates secure 2-step verification tokens on your device, including time-based one-time passwords, (TOTP), push notifications, or mobile security keys, to verify your identity. When logging in, after entering in your password, you will be asked for an additional way to prove it is really you. Either approve the notification sent to the ID.me Authenticator by tapping ‘Yes’ to approve if it’s you (push notification), or enter the verification code generated by the app (TOTP).
EarthLink
Manage your EarthLink services, view and pay bills, and upgrade your internet or other features. Get instant support through chat and receive important account updates.
- Account management
- Bill viewing and payment
- Service upgrades
- Live chat support
- Account notifications
- Secure login
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Welcome to EarthLink Connect - your all-in-one portal to effortlessly manage your EarthLink account and services. Getting Started is Effortless: • Secure Login: Use your EarthLink email credentials to access your account with confidence. • Multiple Accounts? No Problem: For checking different accounts, simply log out and re-login. • Optimal Functionality: To experience all the app's features, select "Allow" when prompted for permissions. Why Choose EarthLink Connect? • Easy Management: With a user-friendly interface, easily access and manage your account details. Whether you're updating personal information or checking your billing, EarthLink Connect makes it simple. • Bill Simplified: Never miss a due date again. View, manage, and make secure payments swiftly. Our seamless "bill pay" feature ensures clarity and ease. • Upgrade Services: Want faster internet or added features? Upgrade your services with just a few taps. It's straightforward and hassle-free. • Chat & Support: Need assistance? Connect with our support team directly through the chat feature. EarthLink's renowned support is now more accessible than ever. • Stay Updated: EarthLink Connect provides instant notifications on account updates, ensuring you're always in the loop. • Secure & Trustworthy: As part of the EarthLink family, this app maintains the highest standards of security, ensuring your personal and payment information remains confidential. Join thousands of satisfied EarthLink users. With EarthLink Connect, account management is not just easy; it's a pleasure. Download now and experience the difference.
Screenshots
Verdict
The clearest difference is rating: ID.me Authenticator at 4.3 against EarthLink's 1.9. ID.me Authenticator also leads on ratings volume (100K vs 154) and review sentiment (13% vs 0%). EarthLink's advantage is update cadence (every 3 weeks vs every 2 months) and iOS requirement (15.6 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ID.me Authenticator holds the better App Store score, 4.3 against 1.9. That said, the two scores are not equally well evidenced: ID.me Authenticator has 100K ratings behind it against 154, so its average is the more settled of the two. Written reviews point the same way: 13% of ID.me Authenticator's written reviews are positive against 0% of EarthLink's.
ID.me Authenticator ships an update every 2 months, EarthLink every 3 weeks. The most recent releases landed on October 15, 2026 and October 9, 2026 respectively.
| Parameter | ID.me Authenticator | EarthLink |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (100K ratings) — better | 1.9 (154 ratings) |
| Positive reviews | 12.6% of reviews — better | 0.0% of reviews |
| Number of ratings | 100K — better | 154 |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #29 — better | — |
| Devices | iPhone, iPad, Apple Watch — better | iPhone, iPod |
| Requires iOS | 17.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 16 MB | 46 MB |
| Age rating | 4+ | 4+ |
| Developer | ID.me | EarthLink LLC |
Customer experience
ID.me Authenticator
EarthLink
User reviews
ID.me Authenticator
From 100K App Store ratingsWhat we love
- 🚀 Easy to use
- 💡 Comprehensive identity verification
- 👍 Clean and straightforward interface
Room to improve
- 🐛 Frequent technical issues
- 🕰️ Slow and unresponsive support
- 🤯 Confusing and frustrating workflow
- 🔒 Privacy and security concerns
- 🙍♀️ Poor user experience for non-tech-savvy individuals
EarthLink
From 154 App Store ratingsWhat we love
- 👍 Latest app update fixes login issues
- 👍 App features now work upon first glance
Room to improve
- 👎 Terrible internet speeds
- 👎 Inconsistent and unreliable service
- 👎 Misleading sales tactics
- 👎 High prices for poor service
- 👎 Non-functional apps
Bugs and requests
ID.me Authenticator
Reported bugs
4 issues- Repeated login failures
- Inability to upload documents successfully
- Inconsistent error messages
- Compatibility issues with certain phone models
Requested features
4 requests- Improved customer support with live agents
- Simplified identity verification process
- Compatibility with more device types
- Ability to reset passwords and accounts easily
EarthLink
Reported bugs
23 issues- App crashes on opening
- Login issues
- Credentials incorrect
- Cannot register
- Cannot create account
Show 18 moreShow fewer
- Cannot change password
- Verification code issues
- App freezes
- App unresponsive
- App laggy
- Email not delivered
- Email app broken
- App requires re-login
- App screens poorly formatted
- Text overlapping/disappearing
- App size incorrect for device
- Cannot access webmail
- Service chat not working on iOS
- App requires autopay
- Router not arriving
- Router not working
- Internet shuts off at midnight
- Cannot use microphone feature
Requested features
11 requests- Improve app design and usability
- Fix app compatibility issues
- Allow users to choose notification permissions
- Retain user credentials after logging out
- Improve customer support responsiveness and effectiveness
Show 6 moreShow fewer
- Provide clear communication about product changes
- Fix email app functionality
- Return to previous app version that worked well
- Allow users to link to autofill passwords
- Fix app size for different devices
- Allow users to access webmail through the app
In-app purchases
ID.me Authenticator
No in-app purchases
EarthLink
No in-app purchases
Questions
Is ID.me Authenticator free?
Is EarthLink free?
Which has better reviews, ID.me Authenticator or EarthLink?
Do ID.me Authenticator or EarthLink have ads?
Which is updated more often, ID.me Authenticator or EarthLink?
Other comparisons
