My Optimum vs EarthLink
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Optimum
Manage your internet service and WiFi network from your phone. Troubleshoot issues, optimize speeds, and pay bills easily. Personalize your home network experience and monitor device usage.
- WiFi management and troubleshooting
- Internet speed optimization
- Quick and easy bill pay
- Account notifications and updates
- Personalize WiFi network
- Monitor device usage and screen time
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Introducing the all-new My Optimum app Find what you need in the palm of your hand and manage your Optimum account right from your phone. With the My Optimum app you can: • WiFi Management and Internet Troubleshooting Get total control at your fingertips. Check your WiFi network, view or update your network name and password, examine network details, and troubleshoot internet issues. Find outage detection, helpful tips to optimize your speed and network. Plus, get updates and notifications regarding your Optimum account, reported outages, or bill reminders. • Quick and Easy Bill Pay Make sure bills get paid on time, every month with Auto Pay or make a quick and easy one-time payment at your convenience • Optimize your Speed Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless. • Personalize your Experience Effortlessly manage your home Wi-Fi network and your devices—anytime, anywhere. Create a customized profile for each family member and organize devices by the people that use them most. Plus, monitor and track usage and screen time across all the devices in your home.
EarthLink
Manage your EarthLink services, view and pay bills, and upgrade your internet or other features. Get instant support through chat and receive important account updates.
- Account management
- Bill viewing and payment
- Service upgrades
- Live chat support
- Account notifications
- Secure login
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Welcome to EarthLink Connect - your all-in-one portal to effortlessly manage your EarthLink account and services. Getting Started is Effortless: • Secure Login: Use your EarthLink email credentials to access your account with confidence. • Multiple Accounts? No Problem: For checking different accounts, simply log out and re-login. • Optimal Functionality: To experience all the app's features, select "Allow" when prompted for permissions. Why Choose EarthLink Connect? • Easy Management: With a user-friendly interface, easily access and manage your account details. Whether you're updating personal information or checking your billing, EarthLink Connect makes it simple. • Bill Simplified: Never miss a due date again. View, manage, and make secure payments swiftly. Our seamless "bill pay" feature ensures clarity and ease. • Upgrade Services: Want faster internet or added features? Upgrade your services with just a few taps. It's straightforward and hassle-free. • Chat & Support: Need assistance? Connect with our support team directly through the chat feature. EarthLink's renowned support is now more accessible than ever. • Stay Updated: EarthLink Connect provides instant notifications on account updates, ensuring you're always in the loop. • Secure & Trustworthy: As part of the EarthLink family, this app maintains the highest standards of security, ensuring your personal and payment information remains confidential. Join thousands of satisfied EarthLink users. With EarthLink Connect, account management is not just easy; it's a pleasure. Download now and experience the difference.
Screenshots
Verdict
The clearest difference is rating: My Optimum at 4.3 against EarthLink's 1.9. My Optimum also leads on ratings volume (97K vs 164) and chart position (#106 vs unranked). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My Optimum holds the better App Store score, 4.3 against 1.9. That said, the two scores are not equally well evidenced: My Optimum has 97K ratings behind it against 164, so its average is the more settled of the two. Written reviews point the same way: 10% of My Optimum's written reviews are positive against 0% of EarthLink's.
My Optimum ships an update monthly, EarthLink every 3 weeks. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.
| Parameter | My Optimum | EarthLink |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (97K ratings) — better | 1.9 (164 ratings) |
| Positive reviews | 10.3% of reviews — better | 0.0% of reviews |
| Number of ratings | 97K — better | 164 |
| Update frequency | Monthly | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #106 — better | — |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 88 MB | 46 MB |
| Age rating | 4+ | 4+ |
| Developer | CSC Holdings, LLC. | EarthLink LLC |
Customer experience
My Optimum
EarthLink
User reviews
My Optimum
From 97K App Store ratingsWhat we love
- 🚀 Easy troubleshooting
- 👍 Improved UI design
- 📊 Helpful WiFi management
- 🔥 Great app overall
Room to improve
- 🐛 Frequent technical issues
- 🤔 Missing key features
- 🤯 Frustrating customer service
- 🤖 Unreliable internet service
EarthLink
From 164 App Store ratingsWhat we love
- 👍 Latest app update fixes login issues
- 👍 App features now work upon first glance
Room to improve
- 👎 Terrible internet speeds
- 👎 Inconsistent and unreliable service
- 👎 Misleading sales tactics
- 👎 High prices for poor service
- 👎 Non-functional apps
Bugs and requests
My Optimum
Reported bugs
4 issues- App crashes frequently
- WiFi management not working
- Billing information not up-to-date
- Login issues
Requested features
4 requests- View current and past bills
- Ability to change internet plan
- More WiFi management options
- Faster app load times
EarthLink
Reported bugs
23 issues- App crashes on opening
- Login issues
- Credentials incorrect
- Cannot register
- Cannot create account
Show 18 moreShow fewer
- Cannot change password
- Verification code issues
- App freezes
- App unresponsive
- App laggy
- Email not delivered
- Email app broken
- App requires re-login
- App screens poorly formatted
- Text overlapping/disappearing
- App size incorrect for device
- Cannot access webmail
- Service chat not working on iOS
- App requires autopay
- Router not arriving
- Router not working
- Internet shuts off at midnight
- Cannot use microphone feature
Requested features
11 requests- Improve app design and usability
- Fix app compatibility issues
- Allow users to choose notification permissions
- Retain user credentials after logging out
- Improve customer support responsiveness and effectiveness
Show 6 moreShow fewer
- Provide clear communication about product changes
- Fix email app functionality
- Return to previous app version that worked well
- Allow users to link to autofill passwords
- Fix app size for different devices
- Allow users to access webmail through the app
In-app purchases
My Optimum
No in-app purchases
EarthLink
No in-app purchases
Questions
Is My Optimum free?
Is EarthLink free?
Which has better reviews, My Optimum or EarthLink?
Do My Optimum or EarthLink have ads?
Which is updated more often, My Optimum or EarthLink?
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