Comparison

My Optimum vs EarthLink

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

My Optimum

Manage your internet service and WiFi network from your phone. Troubleshoot issues, optimize speeds, and pay bills easily. Personalize your home network experience and monitor device usage.

Highlights
  • WiFi management and troubleshooting
  • Internet speed optimization
  • Quick and easy bill pay
  • Account notifications and updates
  • Personalize WiFi network
  • Monitor device usage and screen time
Features
Read full description

Introducing the all-new My Optimum app  Find what you need in the palm of your hand and manage your Optimum account right from your phone. With the My Optimum app you can:  • WiFi Management and Internet Troubleshooting   Get total control at your fingertips. Check your WiFi network, view or update your network name and password, examine network details, and troubleshoot internet issues. Find outage detection, helpful tips to optimize your speed and network. Plus, get updates and notifications regarding your Optimum account, reported outages, or bill reminders. • Quick and Easy Bill Pay Make sure bills get paid on time, every month with Auto Pay or make a quick and easy one-time payment at your convenience • Optimize your Speed Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless.  • Personalize your Experience Effortlessly manage your home Wi-Fi network and your devices—anytime, anywhere. Create a customized profile for each family member and organize devices by the people that use them most. Plus, monitor and track usage and screen time across all the devices in your home.

About

EarthLink

Manage your EarthLink services, view and pay bills, and upgrade your internet or other features. Get instant support through chat and receive important account updates.

Highlights
  • Account management
  • Bill viewing and payment
  • Service upgrades
  • Live chat support
  • Account notifications
  • Secure login
Features
Read full description

Welcome to EarthLink Connect - your all-in-one portal to effortlessly manage your EarthLink account and services.  Getting Started is Effortless:   • Secure Login: Use your EarthLink email credentials to access your account with confidence.   • Multiple Accounts? No Problem: For checking different accounts, simply log out and re-login.   • Optimal Functionality: To experience all the app's features, select "Allow" when prompted for permissions.  Why Choose EarthLink Connect?   • Easy Management: With a user-friendly interface, easily access and manage your account details. Whether you're updating personal information or checking your billing, EarthLink Connect makes it simple.  • Bill Simplified: Never miss a due date again. View, manage, and make secure payments swiftly. Our seamless "bill pay" feature ensures clarity and ease.  • Upgrade Services: Want faster internet or added features? Upgrade your services with just a few taps. It's straightforward and hassle-free.  • Chat & Support: Need assistance? Connect with our support team directly through the chat feature. EarthLink's renowned support is now more accessible than ever.  • Stay Updated: EarthLink Connect provides instant notifications on account updates, ensuring you're always in the loop.  • Secure & Trustworthy: As part of the EarthLink family, this app maintains the highest standards of security, ensuring your personal and payment information remains confidential.  Join thousands of satisfied EarthLink users. With EarthLink Connect, account management is not just easy; it's a pleasure. Download now and experience the difference.

Screenshots

My Optimum4 screens
EarthLink4 screens

Verdict

The call

The clearest difference is rating: My Optimum at 4.3 against EarthLink's 1.9. My Optimum also leads on ratings volume (97K vs 164) and chart position (#106 vs unranked). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

My Optimum holds the better App Store score, 4.3 against 1.9. That said, the two scores are not equally well evidenced: My Optimum has 97K ratings behind it against 164, so its average is the more settled of the two. Written reviews point the same way: 10% of My Optimum's written reviews are positive against 0% of EarthLink's.

UpkeepUpdate frequency

My Optimum ships an update monthly, EarthLink every 3 weeks. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.

Scorecard4 real differences · 7 level
My Optimum versus EarthLink: the parameters behind the verdict, then further details
ParameterMy OptimumEarthLink
PriceFreeFree
Rating4.3 (97K ratings) — better1.9 (164 ratings)
Positive reviews10.3% of reviews — better0.0% of reviews
Number of ratings97K — better164
Update frequencyMonthlyEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#106 — better—
DevicesiPhoneiPhone, iPod — better
Requires iOS16.015.6 — better
Further details — not scored
Size88 MB46 MB
Age rating4+4+
DeveloperCSC Holdings, LLC.EarthLink LLC

Customer experience

My Optimum

All ratings94,956 ratings
Positive81.4%
Neutral3.1%
Negative15.5%
Written reviews1,399 reviews
Positive10.3%
Neutral4.5%
Negative85.2%

EarthLink

All ratings154 ratings
Positive18.8%
Neutral7.1%
Negative74.0%
Written reviews56 reviews
Positive0.0%
Neutral7.1%
Negative92.9%

User reviews

My Optimum

From 97K App Store ratings

What we love

  • 🚀 Easy troubleshooting
  • 👍 Improved UI design
  • 📊 Helpful WiFi management
  • 🔥 Great app overall

Room to improve

  • 🐛 Frequent technical issues
  • 🤔 Missing key features
  • 🤯 Frustrating customer service
  • 🤖 Unreliable internet service

EarthLink

From 164 App Store ratings

What we love

  • 👍 Latest app update fixes login issues
  • 👍 App features now work upon first glance

Room to improve

  • 👎 Terrible internet speeds
  • 👎 Inconsistent and unreliable service
  • 👎 Misleading sales tactics
  • 👎 High prices for poor service
  • 👎 Non-functional apps

Bugs and requests

My Optimum

Reported bugs

4 issues
  • App crashes frequently
  • WiFi management not working
  • Billing information not up-to-date
  • Login issues

Requested features

4 requests
  • View current and past bills
  • Ability to change internet plan
  • More WiFi management options
  • Faster app load times

EarthLink

Reported bugs

23 issues
  • App crashes on opening
  • Login issues
  • Credentials incorrect
  • Cannot register
  • Cannot create account
Show 18 more
  • Cannot change password
  • Verification code issues
  • App freezes
  • App unresponsive
  • App laggy
  • Email not delivered
  • Email app broken
  • App requires re-login
  • App screens poorly formatted
  • Text overlapping/disappearing
  • App size incorrect for device
  • Cannot access webmail
  • Service chat not working on iOS
  • App requires autopay
  • Router not arriving
  • Router not working
  • Internet shuts off at midnight
  • Cannot use microphone feature

Requested features

11 requests
  • Improve app design and usability
  • Fix app compatibility issues
  • Allow users to choose notification permissions
  • Retain user credentials after logging out
  • Improve customer support responsiveness and effectiveness
Show 6 more
  • Provide clear communication about product changes
  • Fix email app functionality
  • Return to previous app version that worked well
  • Allow users to link to autofill passwords
  • Fix app size for different devices
  • Allow users to access webmail through the app

In-app purchases

None

My Optimum

No in-app purchases

None

EarthLink

No in-app purchases

Questions

Is My Optimum free?
My Optimum is free to download, with no in-app purchases.
Is EarthLink free?
EarthLink is free to download, with no in-app purchases.
Which has better reviews, My Optimum or EarthLink?
My Optimum is rated higher. My Optimum averages 4.3 out of 5 from 97K ratings, while EarthLink averages 1.9 from 164 ratings.
Do My Optimum or EarthLink have ads?
Neither My Optimum nor EarthLink shows ads.
Which is updated more often, My Optimum or EarthLink?
My Optimum ships an update monthly, and EarthLink every 3 weeks. Most recently, My Optimum was updated on October 26, 2026 and EarthLink on October 24, 2026.

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