Comparison

MyOncor vs Asurion

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head

MyOncor

Free

🔧 Utilities

★ 2.8184 ratingsView app →

Asurion

Free

🔧 Utilities

★ 4.1390 ratingsView app →

About

MyOncor

Manage your electricity service with ease. Report outages, track restoration times, and request new service for construction projects. Stay informed with real-time updates and safety information.

Highlights

Report power outages
Track outage status and restoration times
Manage new service requests
Access builder and developer resources
View real-time Oncor news and safety information
Receive energy efficiency tips

Features

Read full description

More power at your fingertips. With MyOncor, customers can instantly access their account and report outages, manage new service requests and receive real-time updates from Oncor. Features include: REPORT OUTAGES • Report power outage and street light issues. • Check your current outage status and your outage history. • Track estimated restoration times quickly from your mobile device. • View outage information using current location or Google Maps. MANAGE NEW SERVICE REQUESTS • Start and track new service for your construction project • Manage multiple properties and locations • Access builder and developer resources REAL-TIME ONCOR NEWS UPDATES • Read articles from Oncor’s blog, The Wire • Find important safety information to keep you and your family safe before, after and during severe weather • Receive energy efficiency tips to help manage your energy consumption and save on your electric bill • Stay up-to-date with Oncor social media accounts *To use MyOncor, you must be a customer in the Oncor Electric Delivery service territory.

About

Asurion

Manage your technology protection plans and get expert support for your devices. File claims, track repairs, and troubleshoot issues with your mobile and home tech. Access plan benefits and receive helpful setup tips.

Highlights

File claims
Track repairs and replacements
Chat with tech experts
Troubleshoot device issues
View protection plan benefits
Get proactive tech tips

Features

Read full description

Help and support for your technology is just a tap away. The Asurion app provides a seamless way to manage your protection plan and get the most out of your tech. With the Asurion app, you can: FILE CLAIMS • File a claim with Asurion • Track device repairs and replacements GET SUPPORT • Chat with our team of trained Asurion Experts • Troubleshoot issues with your mobile device and home technology UNDERSTAND YOUR BENEFITS & TECH • Easily find your protection plan benefits • Access proactive tips for device setup, OS upgrades, and other relevant topics

Screenshots

MyOncor4 screens

Asurion4 screens

Verdict

The call

The clearest difference is rating: Asurion at 4.1 against MyOncor's 2.8. Asurion also leads on iOS requirement (15.5 vs 26.0). MyOncor's advantage is monetization model (free vs free with in-app purchases). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Asurion holds the better App Store score, 4.1 against 2.8. Both are backed by a comparable volume of ratings — 184 and 390 respectively. Written reviews point the same way: 20% of MyOncor's written reviews are positive against 21% of Asurion's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 5 weeks. The most recent releases landed on September 21, 2026 and September 22, 2026 respectively.

Scorecard3 real differences · 7 level

MyOncor versus Asurion: the parameters behind the verdict, then further details
Parameter	MyOncor	Asurion
Price	Free	Free
Rating	2.8 (184 ratings)	4.1 (390 ratings) — better
Positive reviews	20.0% of reviews	21.4% of reviews — better
Number of ratings	184	390 — better
Update frequency	Every 5 weeks	Every 5 weeks
Ads	No	No
In-app purchases	No	No
Monetization	Free — better	Free with in-app purchases
Devices	iPhone, iPad	iPhone, iPad, iPod — better
Requires iOS	26.0	15.5 — better
Further details — not scored
Size	168 MB	43 MB
Age rating	4+	17+
Developer	Oncor Electric Delivery Company LLC	Asurion Mobile Applications Inc

Customer experience

MyOncor

All ratings184 ratings

Positive42.9%

Neutral6.0%

Negative51.1%

Written reviews65 reviews

Positive20.0%

Neutral1.5%

Negative78.5%

Asurion

All ratings390 ratings

Positive75.6%

Neutral2.3%

Negative22.1%

Written reviews70 reviews

Positive21.4%

Neutral1.4%

Negative77.1%

User reviews

MyOncor

From 184 App Store ratings

What we love

👍 Easy to use (for some)
💡 Streamlined outage reporting (for some)
🚀 Fast updates (for some)
👍 User-friendly interface (for some)
💡 Informative content (for some)

Room to improve

🐛 Crashes and freezes frequently
🐛 App is buggy and not ready
🐛 Does not work when needed most
🐛 Slow to load information
🐛 Cannot add address or provider

Asurion

From 390 App Store ratings

What we love

👍 Good customer service
🚀 Easy to use app
💡 Helpful tech expert support

Room to improve

🐛 Buggy app with login issues
🔍 Difficult claims process
💰 Expensive and not worth the cost
🚫 Denied claims and poor coverage
🤖 Unhelpful and scripted customer service

Bugs and requests

MyOncor

Reported bugs

35 issues

App crashes frequently
App freezes often
App does not work during outages
Slow loading times for outage maps and chat
Cannot add address or retail provider

Show 30 more

Outage reporting fails with incorrect billing entity information
App forces use of vendor's data mining browser
Databases appear to be never updated
App does not remember user information after updates
App requires updates during critical outages
App fails to download
App is frozen and cannot be deleted/reloaded
Cannot report outages
Address not found errors
App does not load any data, redirects to blank page
Last update broke the app
App opens to a white screen and nothing else
App shows invalid information errors during signup
App does not work at all or is confusing
App only works when it wants to
App is not compatible with older iOS versions
App breaks Siri if Speech Recognition Access is enabled
App setup is convoluted and locks up
Cannot add location due to confirmation errors
App does not remember user credentials
Cannot select power retailer
App does not work anymore
App forces users to use a data mining browser
App databases are outdated
Providers are not in the system
Billing entity information submitted is incorrect
App does not allow profile building
App does not have auto input like other apps
Users have to guess their provider
App is not as good as it used to be

Requested features

57 requests

Add auto input for saved info
Improve provider selection process
Allow users to add their own providers
Make outage maps load faster
Ensure app works offline or with low connectivity

Show 52 more

Allow app to use configured default browser
Update databases regularly
Improve app performance during high demand
Provide estimated time of restoration
Allow users to report outages without issues
Fix app crashes and freezes
Make app compatible with older devices
Allow users to report outages during an outage
Fix the submit feature for outage reports
Improve the UI/UX
Allow users to update the app easily
Fix issues with speech recognition access
Allow more than 24 ESDI locations
Provide a direct link to the app store instead of Sharepoint
Fix issues with reporting outages
Improve the app's ability to remember user information
Allow users to select their power retailer
Fix the white screen issue on launch
Improve error handling for invalid information
Fix the app not loading any data
Ensure updates do not break the app
Simplify the setup process
Allow users to add their location
Fix the app not remembering user credentials
Allow users to select their power provider
Fix the app not working anymore
Stop forcing users to use a data mining browser
Update the app's databases
Add missing providers to the system
Fix the billing entity information error
Enable profile building
Add auto-input functionality
Improve the provider guessing mechanism
Restore previous functionality
Add dark mode
Improve outage map functionality on smartphones
Allow users to report outages without issues
Fix the app not loading any data
Ensure updates do not break the app
Simplify the setup process
Allow users to add their location
Fix the app not remembering user credentials
Allow users to select their power provider
Fix the app not working anymore
Stop forcing users to use a data mining browser
Update the app's databases
Add missing providers to the system
Fix the billing entity information error
Enable profile building
Add auto-input functionality
Improve the provider guessing mechanism
Restore previous functionality

Asurion

Reported bugs

3 issues

App crashes and freezes
Login loop issues
Incompatibility with certain devices

Requested features

3 requests

Dark mode option
Streamlined claims process
Better transparency on coverage

In-app purchases

None

MyOncor

No in-app purchases

None

Asurion

No in-app purchases

Questions

Is MyOncor free?

MyOncor is free to download, with no in-app purchases.

Is Asurion free?

Asurion is free to download, with no in-app purchases.

Which has better reviews, MyOncor or Asurion?

Asurion is rated higher. MyOncor averages 2.8 out of 5 from 184 ratings, while Asurion averages 4.1 from 390 ratings.

Do MyOncor or Asurion have ads?

Neither MyOncor nor Asurion shows ads.

Which is updated more often, MyOncor or Asurion?

MyOncor ships an update every 5 weeks, and Asurion every 5 weeks. Most recently, MyOncor was updated on September 21, 2026 and Asurion on September 22, 2026.