Comparison

311 Riverside vs Memphis 311

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

311 Riverside

Submit service requests for city issues like clogged drains or graffiti. Track the status of your requests and pay utility bills directly through the app. An account is recommended for full functionality.

Highlights
  • Submit service requests
  • Track request status
  • Pay utility bills
  • View submitted requests
  • Create user account
  • Submit photos with requests
Features
Read full description

Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app. IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response. LOG IN We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission. PHOTO TIPS If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident. We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving. This app is free from the City of Riverside but your carrier may charge standards rates for use of data.

About

Memphis 311

Easily report local issues like potholes and damaged signs. Uses GPS to pinpoint your location and allows photo/video uploads to accompany requests. Track the status of your reports and community submissions.

Highlights
  • Report local issues
  • GPS location detection
  • Photo/video uploads
  • Track report status
  • Variety of issue categories
Features
Read full description

For those potholes, damaged street signs, and other local problems that need attention, the Memphis Click 'n Fix mobile app makes reporting a problem easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app allows you to upload pictures or videos to accompany your request. Report all variety of issues such as street maintenance, street light issues, damaged trees, parking meters, and others. Residents can track the status of reports they or other members of the community have submitted.

Screenshots

311 Riverside4 screens
Memphis 3114 screens

Verdict

The call

311 Riverside and Memphis 311 both sit at 4.5 stars, but that hides the real split: 44% of 311 Riverside's written reviews are positive against 26% of Memphis 311's. 311 Riverside also leads on update cadence (every 2 months vs every 6 months) and ratings volume (3.1K vs 920). On price, rating, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

311 Riverside holds the better App Store score, 4.5 against 4.3. Both are backed by a comparable volume of ratings — 3.1K and 920 respectively. Written reviews point the same way: 44% of 311 Riverside's written reviews are positive against 26% of Memphis 311's.

UpkeepUpdate frequency

311 Riverside ships an update every 2 months, Memphis 311 every 6 months. Both last shipped on October 24, 2026.

Scorecard4 real differences · 6 level
311 Riverside versus Memphis 311: the parameters behind the verdict, then further details
Parameter311 RiversideMemphis 311
PriceFreeFree
Rating4.5 (3.1K ratings) — better4.3 (920 ratings)
Positive reviews44.0% of reviews — better26.5% of reviews
Number of ratings3.1K — better920
Update frequencyEvery 2 months — betterEvery 6 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPod — betteriPhone
Requires iOS15.0 — better18.0
Further details — not scored
Size78 MB146 MB
Age rating4+12+
DeveloperCity Of RiversideCity of Memphis

Customer experience

311 Riverside

All ratings3,053 ratings
Positive86.5%
Neutral4.9%
Negative8.5%
Written reviews100 reviews
Positive44.0%
Neutral11.0%
Negative45.0%

Memphis 311

All ratings902 ratings
Positive82.3%
Neutral6.1%
Negative11.6%
Written reviews34 reviews
Positive26.5%
Neutral8.8%
Negative64.7%

User reviews

311 Riverside

From 3.1K App Store ratings

What we love

  • 🚀 Quick response
  • 👍 Easy to use
  • 💡 Convenient way to report issues
  • 🚀 Prompt completion of requests

Room to improve

  • 🐛 Crashes frequently
  • 🐛 Login issues
  • 🐛 Photo/image upload problems
  • 🐛 Unreliable app functionality
  • 🐛 Buggy and glitchy

Memphis 311

From 920 App Store ratings

What we love

  • 👍 Good service
  • 🚀 Quick response time
  • 🙌 Helpful for reporting issues

Room to improve

  • 🤔 Lack of follow-up or explanation on closed cases
  • 😕 Unresolved issues despite reporting
  • 🤷‍♀️ Inconsistent or unreliable service
  • 😠 Frustrating experience for users

Bugs and requests

311 Riverside

Reported bugs

5 issues
  • App crashes when trying to take or upload photos
  • Login issues, requiring repeated logins
  • Address verification problems, even for valid addresses
  • Inability to submit requests due to various errors
  • Text fields not displaying properly

Requested features

5 requests
  • Ability to edit or add notes to open requests
  • Automatic login or Face ID support
  • Confirmation screen after submitting requests
  • Better address recognition and location services
  • Improved communication on request status and resolution

Memphis 311

Reported bugs

2 issues
  • App crashes or network errors when submitting requests
  • Issues with the user interface, such as buttons not working properly

Requested features

3 requests
  • Clearer communication on request status and resolution
  • Improved tracking and transparency of reported issues
  • Better responsiveness from the city to address user concerns

In-app purchases

None

311 Riverside

No in-app purchases

None

Memphis 311

No in-app purchases

Questions

Is 311 Riverside free?
311 Riverside is free to download, with no in-app purchases.
Is Memphis 311 free?
Memphis 311 is free to download, with no in-app purchases.
Which has better reviews, 311 Riverside or Memphis 311?
311 Riverside is rated higher. 311 Riverside averages 4.5 out of 5 from 3.1K ratings, while Memphis 311 averages 4.3 from 920 ratings.
Do 311 Riverside or Memphis 311 have ads?
Neither 311 Riverside nor Memphis 311 shows ads.
Which is updated more often, 311 Riverside or Memphis 311?
311 Riverside ships an update every 2 months, and Memphis 311 every 6 months. Most recently, 311 Riverside was updated on October 24, 2026 and Memphis 311 on October 24, 2026.

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