Comparison

Live Chat Software by ProProfs vs Crisp

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Live Chat Software by ProProfs

Real-time communication for businesses to engage website visitors and provide exceptional customer support. Capture leads, monitor operators, and offer customized assistance on the go. Enhance customer experience with instant query resolution and file sharing.

Highlights
  • Real-time website visitor communication
  • Lead capture and engagement
  • Operator monitoring and management
  • Customized visitor assistance
  • File transfer and canned responses
  • Visitor geolocation and referrer tracking
  • Push URL notifications
Features
Read full description

ProProfs Live Chat Software for iPhone allows businesses to communicate with their website visitors and clients in real-time and offer them exceptional customer support on the go. The live chat software for website comes with an intelligent chat engagement feature that helps you to reach out to customers browsing your pages. You can engage visitors, capture leads, monitor operators and much more. Integrating a live help software like ProProfs Chat to your website will allow you to connect with visitors and turn them into delighted clients. Designed for businesses of all sizes, this live chat app allows you to offer customized support to visitors by helping them find anything and everything on your website. With the mobile app, you get to push URLs and use other smart features that help you escort visitors on your website. Your support operators can easily transfer files, send canned responses to frequently asked queries, and transfer chats to other operators that help customers enjoy a delightful support experience. With ProProfs live chat app for iTunes, you can help your website visitors & customers anywhere, anytime. Sending them special offers, answering customer queries instantly, finding out who’s on your website, and more becomes possible with this live chat for customer service app. All your support operators have to do is login to their ProProfs Chat app to start a chat with the site visitors to help them in real time. ProProfs Chat for iPhone offers a series of features and benefits - • Provide live support on the move • Grow leads and get more sales • Instantly resolve client queries • Track and record offline messages • Improve support team’s productivity • Feature to access control panel from iPhone/iPad • Know your website visitors with their Geo location including referrer URL • Invite visitors for live chat • Support multiple visitors through a single operator at the same time • Operator to operator messaging • Push URLS notification • Canned messages/predefined responses • Close chat feature in chat window • Operator logout functionality in operator chat window So, get started and say hello to any visitor using ProProfs Chat.

About

Crisp

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

Highlights
  • Multi-channel customer inbox
  • Team inbox management
  • Mobile-optimized experience
  • CRM integration
  • Chatbots
  • Help articles and shortcuts
Features
Read full description

Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--

Screenshots

Live Chat Software by ProProfs4 screens
Crisp4 screens

Verdict

The call

The clearest difference is rating: Crisp at 4.4 against Live Chat Software by ProProfs's 1.0. Crisp also leads on ratings volume (520 vs 1). Live Chat Software by ProProfs's advantage is iOS requirement (13.0 vs 16.6). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Crisp holds the better App Store score, 4.4 against 1.0. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 76% of Live Chat Software by ProProfs's written reviews are positive against 71% of Crisp's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Live Chat Software by ProProfs ships an update every 3 months, Crisp every 2 months. The most recent releases landed on September 30, 2026 and October 15, 2026 respectively.

Scorecard3 real differences · 7 level
Live Chat Software by ProProfs versus Crisp: the parameters behind the verdict, then further details
ParameterLive Chat Software by ProProfsCrisp
PriceFreeFree
Rating1.0 (1 ratings)4.4 (520 ratings) — better
Positive reviews76.2% of reviews — better70.9% of reviews
Number of ratings1520 — better
Update frequencyEvery 3 monthsEvery 2 months — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS13.0 — better16.6
Further details — not scored
Size33 MB146 MB
Age rating4+4+
DeveloperBatia InfotechCrisp IM SARL

Customer experience

Live Chat Software by ProProfs

All ratings1 ratings
Positive0.0%
Neutral0.0%
Negative100.0%
Written reviews21 reviews
Positive76.2%
Neutral4.8%
Negative19.0%

Crisp

All ratings520 ratings
Positive85.4%
Neutral4.2%
Negative10.4%
Written reviews189 reviews
Positive70.9%
Neutral6.9%
Negative22.2%

Bugs and requests

Live Chat Software by ProProfs

Not enough reviews yet to summarise bugs or requests.

Crisp

Reported bugs

5 issues
  • Login screen freezes
  • Incompatible with newer iOS versions
  • Notification sound not working
  • Conversation filtering issues
  • Inability to edit user profiles

Requested features

6 requests
  • Dark mode option
  • Bulk message management
  • Improved mobile UI/UX
  • Advanced analytics and reporting
  • Customizable notification settings
Show 1 more
  • Multilingual support

In-app purchases

None

Live Chat Software by ProProfs

No in-app purchases

None

Crisp

No in-app purchases

Questions

Is Live Chat Software by ProProfs free?
Live Chat Software by ProProfs is free to download, with no in-app purchases.
Is Crisp free?
Crisp is free to download, with no in-app purchases.
Which has better reviews, Live Chat Software by ProProfs or Crisp?
Crisp is rated higher. Live Chat Software by ProProfs averages 1.0 out of 5 from 1 ratings, while Crisp averages 4.4 from 520 ratings.
Do Live Chat Software by ProProfs or Crisp have ads?
Neither Live Chat Software by ProProfs nor Crisp shows ads.
Which is updated more often, Live Chat Software by ProProfs or Crisp?
Live Chat Software by ProProfs ships an update every 3 months, and Crisp every 2 months. Most recently, Live Chat Software by ProProfs was updated on September 30, 2026 and Crisp on October 15, 2026.

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