Comparison

Live Chat Software by ProProfs vs Tidio

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Live Chat Software by ProProfs

Real-time communication for businesses to engage website visitors and provide exceptional customer support. Capture leads, monitor operators, and offer customized assistance on the go. Enhance customer experience with instant query resolution and file sharing.

Highlights
  • Real-time website visitor communication
  • Lead capture and engagement
  • Operator monitoring and management
  • Customized visitor assistance
  • File transfer and canned responses
  • Visitor geolocation and referrer tracking
  • Push URL notifications
Features
Read full description

ProProfs Live Chat Software for iPhone allows businesses to communicate with their website visitors and clients in real-time and offer them exceptional customer support on the go. The live chat software for website comes with an intelligent chat engagement feature that helps you to reach out to customers browsing your pages. You can engage visitors, capture leads, monitor operators and much more. Integrating a live help software like ProProfs Chat to your website will allow you to connect with visitors and turn them into delighted clients. Designed for businesses of all sizes, this live chat app allows you to offer customized support to visitors by helping them find anything and everything on your website. With the mobile app, you get to push URLs and use other smart features that help you escort visitors on your website. Your support operators can easily transfer files, send canned responses to frequently asked queries, and transfer chats to other operators that help customers enjoy a delightful support experience. With ProProfs live chat app for iTunes, you can help your website visitors & customers anywhere, anytime. Sending them special offers, answering customer queries instantly, finding out who’s on your website, and more becomes possible with this live chat for customer service app. All your support operators have to do is login to their ProProfs Chat app to start a chat with the site visitors to help them in real time. ProProfs Chat for iPhone offers a series of features and benefits - • Provide live support on the move • Grow leads and get more sales • Instantly resolve client queries • Track and record offline messages • Improve support team’s productivity • Feature to access control panel from iPhone/iPad • Know your website visitors with their Geo location including referrer URL • Invite visitors for live chat • Support multiple visitors through a single operator at the same time • Operator to operator messaging • Push URLS notification • Canned messages/predefined responses • Close chat feature in chat window • Operator logout functionality in operator chat window So, get started and say hello to any visitor using ProProfs Chat.

About

Tidio

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

Highlights
  • Live chat with customers
  • AI-powered chatbots for lead generation
  • Quick response templates
  • Real-time visitor list
  • Detailed visitor information
  • Push notifications for new messages
Features
Read full description

The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed

Screenshots

Live Chat Software by ProProfs4 screens
Tidio4 screens

Verdict

The call

The clearest difference is rating: Tidio at 4.8 against Live Chat Software by ProProfs's 1.0. Tidio also leads on update cadence (weekly vs every 3 months) and ratings volume (4.8K vs 1). Live Chat Software by ProProfs's advantage is monetization model (free vs freemium). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Tidio holds the better App Store score, 4.8 against 1.0. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 76% of Live Chat Software by ProProfs's written reviews are positive against 83% of Tidio's.

UpkeepUpdate frequency

Live Chat Software by ProProfs ships an update every 3 months, Tidio weekly. The most recent releases landed on October 16, 2026 and October 15, 2026 respectively.

Scorecard4 real differences · 6 level
Live Chat Software by ProProfs versus Tidio: the parameters behind the verdict, then further details
ParameterLive Chat Software by ProProfsTidio
PriceFreeFree
Rating1.0 (1 ratings)4.8 (4.8K ratings) — better
Positive reviews76.2% of reviews82.8% of reviews — better
Number of ratings14.8K — better
Update frequencyEvery 3 monthsWeekly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFreemium
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS13.0 — better13.4
Further details — not scored
Size33 MB65 MB
Age rating4+17+
DeveloperBatia InfotechTIDIO POLAND SP Z O O

Customer experience

Live Chat Software by ProProfs

All ratings1 ratings
Positive0.0%
Neutral0.0%
Negative100.0%
Written reviews21 reviews
Positive76.2%
Neutral4.8%
Negative19.0%

Tidio

All ratings4,766 ratings
Positive93.7%
Neutral2.4%
Negative3.9%
Written reviews466 reviews
Positive82.8%
Neutral4.1%
Negative13.1%

Bugs and requests

Live Chat Software by ProProfs

Not enough reviews yet to summarise bugs or requests.

Tidio

Reported bugs

4 issues
  • Inability to stay logged in
  • Failure to show live chat messages
  • Blurring of customer information
  • Frequent app log-outs

Requested features

5 requests
  • Multi-account support
  • Customizable notification sounds
  • Improved mobile app functionality
  • Integration with other platforms
  • More detailed analytics and reporting

In-app purchases

None

Live Chat Software by ProProfs

No in-app purchases

None

Tidio

No in-app purchases

Questions

Is Live Chat Software by ProProfs free?
Live Chat Software by ProProfs is free to download, with no in-app purchases.
Is Tidio free?
Tidio is free to download, with no in-app purchases.
Which has better reviews, Live Chat Software by ProProfs or Tidio?
Tidio is rated higher. Live Chat Software by ProProfs averages 1.0 out of 5 from 1 ratings, while Tidio averages 4.8 from 4.8K ratings.
Do Live Chat Software by ProProfs or Tidio have ads?
Neither Live Chat Software by ProProfs nor Tidio shows ads.
Which is updated more often, Live Chat Software by ProProfs or Tidio?
Live Chat Software by ProProfs ships an update every 3 months, and Tidio weekly. Most recently, Live Chat Software by ProProfs was updated on October 16, 2026 and Tidio on October 15, 2026.

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