Comparison

AT&T Office@Hand vs Dialpad

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

AT&T Office@Hand

This cloud-based communication platform unifies phone calls and video meetings for teams. It offers HD VoIP calling, SMS, and online fax with advanced call routing and customizable settings. Enjoy high-quality video collaboration for up to 200 participants, with screen sharing capabilities.

Highlights
  • Unified cloud-based communications
  • HD VoIP calling and SMS
  • Online fax capabilities
  • Video meetings for up to 200 participants
  • Screen sharing from mobile or desktop
  • Advanced call routing and controls
Features
Read full description

AT&T Office@Hand is a new way to work. Enable your teams to communicate more clearly and collaborate more effectively. AT&T Office@Hand is cloud-based communications that unifies phone calls and video meetings into a simple, easy-to-use application that works anywhere. Welcome to business communications built for the next decade and beyond. Cloud Phone: Do business anywhere you go • Make it easy for customers and colleagues to reach you with a single business identity for HD VoIP calling, SMS, and online fax. • Customize settings and notifications, such as office hours and ringtones. • Route calls with advanced call controls, like call switch, transfer, and park. • Seamlessly make and receive calls with your carrier minutes, Wi‑Fi, or cellular data without ever dropping a call. Video Meetings: A complete video collaboration solution • Enjoy HD quality video meetings for up to 200 participants*. • Easily share screens from mobile or desktop. • Get more control over meetings with advanced in-meeting host and attendee features. *meeting capacity is dependent on AT&T Office@Hand edition

About

Dialpad

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

Highlights
  • Unified communication platform
  • Cross-device call switching
  • Automatic call transcription
  • Rich contact profiles with CRM integration
  • Remote call monitoring and coaching
Features
Read full description

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

Screenshots

AT&T Office@Hand4 screens
Dialpad4 screens

Verdict

The call

The clearest difference is rating: Dialpad at 4.6 against AT&T Office@Hand's 2.0. Dialpad also leads on update cadence (every 2 weeks vs every 3 months) and ratings volume (4.6K vs 28). AT&T Office@Hand's advantage is ads (none vs shown). On price, in-app purchases, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Dialpad holds the better App Store score, 4.6 against 2.0. That said, the two scores are not equally well evidenced: Dialpad has 4.6K ratings behind it against 28, so its average is the more settled of the two. Written reviews point the same way: 23% of AT&T Office@Hand's written reviews are positive against 34% of Dialpad's.

UpkeepUpdate frequency

AT&T Office@Hand ships an update every 3 months, Dialpad every 2 weeks. The most recent releases landed on November 3, 2026 and November 6, 2026 respectively.

Scorecard6 real differences · 4 level
AT&T Office@Hand versus Dialpad: the parameters behind the verdict, then further details
ParameterAT&T Office@HandDialpad
PriceFreeFree
Rating2.0 (28 ratings)4.6 (4.6K ratings) — better
Positive reviews23.3% of reviews34.0% of reviews — better
Number of ratings284.6K — better
Update frequencyEvery 3 monthsEvery 2 weeks — better
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFreemiumAd-supported — better
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.0 — better17.0
Further details — not scored
Size327 MB338 MB
Age rating17+4+
DeveloperAT&T Services, Inc.Dialpad, Inc.

Customer experience

AT&T Office@Hand

All ratings21 ratings
Positive28.6%
Neutral0.0%
Negative71.4%
Written reviews120 reviews
Positive23.3%
Neutral14.2%
Negative62.5%

Dialpad

All ratings4,566 ratings
Positive89.6%
Neutral3.0%
Negative7.3%
Written reviews250 reviews
Positive34.0%
Neutral7.2%
Negative58.8%

User reviews

AT&T Office@Hand

From 28 App Store ratings

What we love

  • 📱 Separate work number on personal phone
  • 🔄 Call forwarding and transfer capabilities
  • 📧 Voicemail to email integration
  • 🎙️ Call recording functionality
  • 💰 Cost-effective compared to traditional systems

Room to improve

  • 🐛 Frequent dropped calls and disconnections
  • 🔇 Audio quality issues and static
  • 📵 Calls don't ring or ring only once
  • 📨 Text messaging failures and unavailability
  • 😤 Poor customer service and support

Dialpad

From 4.6K App Store ratings

What we love

  • 🚀 Reliable and consistent
  • 📊 Great analytics and reporting
  • 💻 Seamless desktop and mobile integration
  • 🤖 Useful AI features
  • 📞 Convenient business phone solution

Room to improve

  • 🐛 Buggy and glitchy app
  • 📞 Frequent call drops and connectivity issues
  • 🔇 Unreliable notifications
  • 📱 Poor mobile app experience
  • 🕰️ Slow response times from customer support

Bugs and requests

AT&T Office@Hand

Reported bugs

19 issues
  • Unable to send SMS/text messages for extended periods
  • Calls show as connected but don't display in app
  • Proximity sensor doesn't mute during calls
  • App requires daily sign-in
  • Call forwarding button unresponsive (requires multiple app restarts)
Show 14 more
  • Calls drop when phone is locked
  • Incoming calls show incorrect caller information
  • Voicemail notifications inconsistent or missing
  • Messages fail to sync between app and web
  • Admin functions return errors
  • Toggle icons display as blank squares
  • Active call status visibility lost after updates
  • Calls redirect to user's own number instead of outgoing
  • Contact list shows phone numbers without names
  • Audio cuts out during HD quality calls
  • Server connection errors prevent call functionality
  • Data loss after app updates
  • Staticky and garbled audio quality
  • Call quality degrades on cellular networks

Requested features

12 requests
  • Group text messaging capability
  • Unified call and text message thread view
  • Apple Watch support
  • Warm call transfer functionality
  • Easier admin settings in app
Show 7 more
  • Resizable text input field
  • Call history and voicemail in single interface
  • Better contact management and duplicate prevention
  • Improved ringtone distinction
  • Ability to decline calls without continuous ringing
  • Online payment portal
  • In-app cancellation option

Dialpad

Reported bugs

4 issues
  • Text messages not sending properly
  • Missed calls not showing up in the app
  • Inability to log out of the app
  • Random app crashes and freezes

Requested features

4 requests
  • Threaded messaging for better conversation organization
  • Customizable ringtones and notification sounds
  • Improved integration with native contact lists
  • More granular control over call recording and transcription

In-app purchases

None

AT&T Office@Hand

No in-app purchases

None

Dialpad

No in-app purchases

Questions

Is AT&T Office@Hand free?
AT&T Office@Hand is free to download, with no in-app purchases.
Is Dialpad free?
Dialpad is free to download, with no in-app purchases.
Which has better reviews, AT&T Office@Hand or Dialpad?
Dialpad is rated higher. AT&T Office@Hand averages 2.0 out of 5 from 28 ratings, while Dialpad averages 4.6 from 4.6K ratings.
Do AT&T Office@Hand or Dialpad have ads?
Dialpad shows ads; AT&T Office@Hand does not.
Which is updated more often, AT&T Office@Hand or Dialpad?
AT&T Office@Hand ships an update every 3 months, and Dialpad every 2 weeks. Most recently, AT&T Office@Hand was updated on November 3, 2026 and Dialpad on November 6, 2026.

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