RequestIndy vs FirstKey Homes Resident
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
RequestIndy
Easily report non-emergency issues and request City services in Indianapolis. Submit requests for potholes, missed trash, and more, directly to the departments that can resolve them. Track the status of your submitted requests anytime.
- Request non-emergency City services
- Report issues like potholes and missed trash
- Submit over 30 common service requests
- Integrated with City department systems
- Check status of submitted requests
- Available 24/7
Read full descriptionHide full description
RequestIndy is an exciting tool from the City of Indianapolis’ Mayor’s Action Center that allows our citizens to request non-emergency City services and report issues such as potholes, missed trash collection, and stray animals. Currently, RequestIndy can be used to enter more than 30 of the most commonly requested services. RequestIndy is fully-integrated with the City’s enterprise-wide service systems for each City department so requests are routed directly to the folks who can resolve the issue. RequestIndy is available 24 hours a day, 7 days a week to allow citizens to make these requests at their convenience. RequestIndy may also be used to check the status of previously submitted requests.
FirstKey Homes Resident
Manage your rental home with ease. Pay rent, submit maintenance requests, and access important information all from your mobile device. This app simplifies your living experience and helps you love where you live.
- Pay rent
- Submit maintenance requests
- Manage rental home
- Convenient on-the-go access
Read full descriptionHide full description
Use the FirstKey Homes Resident app to Unlock More from your rental home. Pay rent and more ... quickly, conveniently and on the go. The FirstKey Homes Resident app makes it easy to love where you live!
Screenshots
Verdict
The clearest difference is rating: FirstKey Homes Resident at 4.6 against RequestIndy's 1.7. FirstKey Homes Resident also leads on ratings volume (7.8K vs 51) and review sentiment (45% vs 23%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
FirstKey Homes Resident holds the better App Store score, 4.6 against 1.7. That said, the two scores are not equally well evidenced: FirstKey Homes Resident has 7.8K ratings behind it against 51, so its average is the more settled of the two. Written reviews point the same way: 23% of RequestIndy's written reviews are positive against 45% of FirstKey Homes Resident's.
RequestIndy ships an update every 15 months, FirstKey Homes Resident every 9 months. The most recent releases landed on October 15, 2026 and October 17, 2026 respectively.
| Parameter | RequestIndy | FirstKey Homes Resident |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (51 ratings) | 4.6 (7.8K ratings) — better |
| Positive reviews | 23.0% of reviews | 44.7% of reviews — better |
| Number of ratings | 51 | 7.8K — better |
| Update frequency | Every 15 months | Every 9 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.1 — better | 15.6 |
| Further details — not scored | ||
| Size | 75 MB | 64 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Indianapolis | Yardi Systems, Inc. |
Customer experience
RequestIndy
FirstKey Homes Resident
User reviews
RequestIndy
From 51 App Store ratingsWhat we love
- 👍 App exists for serious complaints
- 👍 Functional and addresses requests
- 👍 Good idea for citizen connection
- 👍 Easy to use map feature
- 👍 Quick resolution of reported issues
Room to improve
- 👎 Low completion rate for requests
- 👎 Ineffective and hard to navigate
- 👎 Constantly freezing and not opening
- 👎 Limited reporting options
- 👎 App doesn't load
FirstKey Homes Resident
From 7.8K App Store ratingsWhat we love
- 👍 Easy to pay rent and bills
- 🚀 Convenient app for managing rental
- 💡 Points for paying early
Room to improve
- 🐛 Buggy app with frequent logout issues
- 💰 High fees for payment options
- 🤔 Lack of transparency in utility billing
Bugs and requests
RequestIndy
Reported bugs
31 issues- App is constantly freezing
- App doesn't open
- App doesn't load
- App displays splash screen and nothing loads
- Road marked as private for pothole reporting
Show 26 moreShow fewer
- Requests stall at address lookup
- Endless search for address
- Password reset link doesn't work
- Location services errors
- Unable to pinpoint an address
- Unable to type or search for an address
- App errors out when reporting issues
- App doesn't allow picture uploads
- App crashes when trying to submit a report
- Anonymous submissions no longer allowed
- App doesn't locate an address
- Photo upload feature doesn't work
- No request options appear
- Blank menu
- App closes when verifying address
- App closes after entering property address
- Map clicks say invalid address
- No address found for middle of road
- Comments section doesn't show cursor
- App crashes on missed trash pickup
- No links or options in common requests
- App crashes when trying to put address in
- App crashes when verifying address
- App quits when verifying address
- App crashes when selecting 'create request'
- App crashes every time searching for a report
Requested features
11 requests- Persistent login
- Email or SMS updates on request resolution
- Ability to report graffiti
- Option to report occupied housing violations
- Show SR# on details tab
Show 6 moreShow fewer
- History of submitted service requests
- Closure comments visible on the app
- Easier pothole reporting when stopped
- GPS for reporting issues in the middle of the road
- Dark mode option
- Advanced analytics dashboard
FirstKey Homes Resident
Reported bugs
3 issues- Inability to add/use preferred payment methods
- Maintenance requests not going through
- Incorrect rent/utility amounts displayed
Requested features
3 requests- Ability to see utility bill details in app
- Option to make partial payments
- Improved color contrast and readability
In-app purchases
RequestIndy
No in-app purchases
FirstKey Homes Resident
No in-app purchases
Questions
Is RequestIndy free?
Is FirstKey Homes Resident free?
Which has better reviews, RequestIndy or FirstKey Homes Resident?
Do RequestIndy or FirstKey Homes Resident have ads?
Which is updated more often, RequestIndy or FirstKey Homes Resident?
Other comparisons
