ACCESSHAYWARD vs My WM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ACCESSHAYWARD
Report city issues like potholes or graffiti quickly and easily. Submit requests directly to your city government with just a few taps, including a photo. Avoid lengthy phone calls or trips to report problems.
- Submit service requests
- Report potholes
- Report graffiti
- Attach photos
- Automatic location detection
- Direct city submission
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See a pothole that needs filling? Graffiti making a mess of your neighborhood? Tap right into your city and Submit a Request fast with ACCESS HAYWARD for the iPhone! Just open the app, select your issue, and take a picture - the app knows the location and who can fix it for you. No more time-consuming trips or phone calls - ACCESS HAYWARD for the iPhone handles your issues when you're on the go! ACCESS HAYWARD for the iPhone is ready to help right now in your city.
My WM
Manage your waste and recycling services conveniently from your mobile device. Pay bills, track pickups, report issues, and manage your account details. This app simplifies service management for residential and roll-off customers.
- Pay bills and view payment history
- Track pickup schedules and report missed pickups
- Manage multiple service accounts
- Request container repairs and roll-off services
- Update profile and communication preferences
- View holiday schedules and weather alerts
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The My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to: Manage Payments • Pay your bill • Enroll in autopay or paperless billing • View payment history • Cancel scheduled payments Keep Track of Pickups • View pickup schedule • Report a missed pickup • Request an extra pickup • View estimated pickup time • View holiday schedule and weather alerts Manage Your Service Account • Manage/link multiple accounts • Add/view payment methods • Contact customer support • Request a container repair Edit your My WM Profile • Edit profile settings • Update your communication preferences • Provide feedback • See alerts for Reschedules, Service Delays & General Info For Roll-Off Customers Only • Request a roll-off pickup • View roll-off history • Copy/resubmit pickup requests • Request a removal or relocation • View roll-off history • Edit or cancel a roll-off request For get help or if you have questions, contact WM directly at mywm@wm.com. Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.
Screenshots
Verdict
The clearest difference is rating: My WM at 4.5 against ACCESSHAYWARD's 2.6. My WM also leads on ratings volume (77K vs 16) and update cadence (every 6 weeks vs every 6 months). ACCESSHAYWARD's advantage is review sentiment (50% vs 16%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My WM holds the better App Store score, 4.5 against 2.6. That said, the two scores are not equally well evidenced: My WM has 77K ratings behind it against 16, so its average is the more settled of the two. Written reviews complicate that: 50% of ACCESSHAYWARD's written reviews are positive against 16% of My WM's, so the app with the better star average is not the one people write more warmly about.
ACCESSHAYWARD ships an update every 6 months, My WM every 6 weeks. The most recent releases landed on October 23, 2026 and October 30, 2026 respectively.
| Parameter | ACCESSHAYWARD | My WM |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (16 ratings) | 4.5 (77K ratings) — better |
| Positive reviews | 50.0% of reviews — better | 16.3% of reviews |
| Number of ratings | 16 | 77K — better |
| Update frequency | Every 6 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 13 — better |
| Further details — not scored | ||
| Size | 46 MB | 86 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Hayward | Waste Management, Inc. |
Customer experience
ACCESSHAYWARD
My WM
Bugs and requests
ACCESSHAYWARD
Not enough reviews yet to summarise bugs or requests.
My WM
Reported bugs
3 issues- App crashes when trying to view invoices
- Profile editing functionality not working
- Inconsistent information between app and website
Requested features
3 requests- Ability to report missed pickups directly in the app
- More transparent billing and pricing information
- Improved communication on service changes and delays
In-app purchases
ACCESSHAYWARD
No in-app purchases
My WM
No in-app purchases









