myCigna vs i360 miBenefits
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
myCigna
Access your health insurance information, view ID cards, find care providers, manage claims, and refill prescriptions. This secure app requires Cigna customer login and offers features based on your coverage.
- View ID cards (front and back)
- Search for care providers and compare costs
- View and search claims
- Manage prescriptions and refills
- Access account balances
- Review plan coverage details
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The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna. HealthKit is integrated into myCigna in order to serve the ability to customize your Find Care and Telehealth experience. ID Cards • Quickly view ID cards (front and back) • Easily print, email, or share from your mobile device Find Care • Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs Claims • View and search recent and past claims Account Balances • Access and view health fund balances Pharmacy • View and refill your prescriptions right from your mobile device • Update billing and shipping preferences Coverage • View plan coverage and authorizations • Review plan deductibles and maximums • Find what’s covered under your plan Wellness • View goal activity and awards Languages Supported • Spanish and English About Cigna More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.
i360 miBenefits
Access your benefit plan details, ID cards, and claim history securely. Track coverage for yourself and family, receive real-time notifications, and find in-network providers. Manage your account and customize your experience easily.
- Secure benefit plan access
- Digital ID cards
- Real-time coverage tracking
- Claim history viewing
- In-network provider search
- Push notifications
- Account customization
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The miBenefits app’ commitment to simplify the benefit journey by giving our customers instant access to their information. FEATURES: Secure access to benefit plan coverage, ID cards and instant notifications to keep you informed 24/7. SECURITY: Setting up your account is easy through our state of the art simple and secure 3 step process! Use the Touch ID or Face ID to log in now. BENEFITS & COVERAGE INFORMATION: Track benefits and deductibles for yourself or family members in real-time. You can also search benefits covered under your plan. ID CARD: Easily access your ID card, order a replacement to be sent to your address or save it in your digital wallet for future use! CLAIMS: View all claims in for an easy understanding of your claim journey! You can also filter by a specific date range or status. NOTIFICATIONS: Never miss an important update! Push notifications send updates in real-time and you can easily access past notifications on the app. USEFUL LINKS: Need a provider or pharmacy? The app will help you locate one in a network near you. MANAGE ACCOUNT: Customize your experience in the app settings to enable or disable specific notifications. ABOUT Imagine 360 - Imagine 360 is a third-party administrator of self-funded benefit plans, committed to driving innovation in this evolving marketplace. We are industry leaders, and we consistently outperform our peers. We are continuously disrupting the industry with solutions and trends that bring results. From claims processing to care management programs to business intelligence, we have you covered. Our core solutions are designed to simplify the benefit journey for all stakeholders. We also offer multiple levels of service within every solution category, for a truly customizable experience.
Screenshots
Verdict
The clearest difference is review sentiment: myCigna at 75% against i360 miBenefits's 9%. myCigna also leads on rating (4.8 vs 1.9) and ratings volume (158K vs 54). i360 miBenefits's advantage is iOS requirement (11.0 vs 15.1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
myCigna holds the better App Store score, 4.8 against 1.9. That said, the two scores are not equally well evidenced: myCigna has 158K ratings behind it against 54, so its average is the more settled of the two. Written reviews point the same way: 75% of myCigna's written reviews are positive against 9% of i360 miBenefits's.
myCigna ships an update fortnightly, i360 miBenefits every 2 months. The most recent releases landed on November 1, 2026 and October 21, 2026 respectively.
| Parameter | myCigna | i360 miBenefits |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (158K ratings) — better | 1.9 (54 ratings) |
| Positive reviews | 74.6% of reviews — better | 9.3% of reviews |
| Number of ratings | 158K — better | 54 |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #48 — better | — |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.1 | 11.0 — better |
| Further details — not scored | ||
| Size | 129 MB | 113 MB |
| Age rating | 17+ | 4+ |
| Developer | Cigna Corporation | EBMS |
Customer experience
myCigna
i360 miBenefits
User reviews
myCigna
From 158K App Store ratingsWhat we love
- 🚀 Convenient features
- 👍 User-friendly interface
- 💡 Electronic ID cards
- 🚀 Detailed claim breakdowns
Room to improve
- 🐛 Login issues
- 🐛 Outdated provider information
- 🐛 Clunky navigation
- 🐛 Inconsistent app functionality
i360 miBenefits
From 54 App Store ratingsWhat we love
- 👍 Helpful for ID cards
- 👍 Useful for benefit info
- 👍 Easy to navigate (when working)
Room to improve
- 🐛 App never works
- 🐛 App doesn't open
- 🐛 White screen issues
- 🐛 Freezing at main screen
- 🐛 Login issues
Bugs and requests
myCigna
Reported bugs
4 issues- App crashing on new devices
- Biometric login not working
- Inability to change address in the app
- Keyboard issues when typing in the app
Requested features
4 requests- Ability to view previous year's deductible/out-of-pocket data
- Physician credential information
- 24/7 live chat support
- Status updates for pre-authorization requests
i360 miBenefits
Reported bugs
22 issues- App shows a white screen
- App won't open
- App crashes at login screen
- App shows error messages
- App freezes at main screen
Show 17 moreShow fewer
- App gets stuck on loading screen
- App session expired errors
- App requires update loop
- App doesn't load past login screen
- App doesn't load in app function
- App logo covers EOB information
- App update doesn't work
- App doesn't allow landscape view
- App kicks users out to login page
- App doesn't show updated deductible
- App says update required but cannot update
- App doesn't work to upload for anything
- App doesn't cover basic lab work
- App doesn't give provider options
- App is unusable
- App is super glitchy
- App is slow and difficult to communicate with
Requested features
7 requests- Fix the app
- Make the app load
- Allow provider search
- Allow claim submission
- Fix update issues
Show 2 moreShow fewer
- Improve website functionality
- Improve insurance coverage
In-app purchases
myCigna
No in-app purchases
i360 miBenefits
No in-app purchases







