RingCentral vs My311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
RingCentral
Consolidate business communications including calls, messages, meetings, and faxes into a single application. Leverage an AI Assistant for tasks like note-taking, message polishing, and meeting transcriptions to enhance productivity.
- Unified calls, messages, meetings, and faxes
- AI Assistant for notes and transcriptions
- Team chat with file sharing
- HD video meetings with whiteboarding
- Business SMS with translations
- Digital faxing
- Work and personal modes
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Run your business communications from anywhere with AI built in. RingCentral brings your business phone, messages, and meetings into one powerful mobile app, enhanced with AI across every interaction. AI-powered communication, everywhere AI Receptionist Automatically answer, route, and manage inbound calls so your business never misses a customer. AI Calling Handle calls smarter with AI-powered assistance during and after every conversation. AI Notes and Transcripts Capture every call and meeting with transcripts, summaries, and action items. AI Conversation Expert Get insights, coaching, and recommendations to improve conversations and outcomes. AI Messaging and SMS Manage customer conversations in a shared SMS inbox and let AI draft replies and recaps. Your complete business phone on mobile • Make and receive calls with your business number • Send and receive SMS and team messages • Host and join video meetings from anywhere • Access contacts, call history, and voicemail in one place Built for teams and businesses of any size • Support sales, service, and operations on the go • Stay connected across devices with one unified system • Integrate with Google, Microsoft, Salesforce, and more Enterprise-grade reliability • Secure, compliant cloud communications • 99.999% availability for business-critical conversations • Trusted by 500,000 businesses worldwide Download now and access your RingCentral communications on mobile.
My311
Report and track non-emergency issues or make requests to your local municipality. Access your town's social media feeds for real-time updates. This app is available only for communities using the Tyler 311 system.
- Report non-emergency issues
- Track request status
- Make municipal requests
- Access town social media feeds
- Community participation required
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The My311™ app for iPhone is a gateway to your town’s non-emergency requests management system. My311 allows you to report and track issues that you notice, or make requests of the municipality. The app may also provide convenient access to your town’s Twitter, Facebook, or Instagram feed for up to the minute reports. My311 is only available to communities that use Tyler 311, and have chosen to allow this app. If your community is not listed, ask your town if they use Tyler 311, and if so, to have their community listed as a participant within the app. My311 was previously Click2Report.
Screenshots
Verdict
The clearest difference is rating: RingCentral at 4.8 against My311's 1.0. RingCentral also leads on review sentiment (37% vs 0%) and ratings volume (77K vs 21). My311's advantage is monetization model (free vs subscription) and iOS requirement (9.0 vs 16.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
RingCentral holds the better App Store score, 4.8 against 1.0. That said, the two scores are not equally well evidenced: RingCentral has 77K ratings behind it against 21, so its average is the more settled of the two. Written reviews point the same way: 37% of RingCentral's written reviews are positive against 0% of My311's.
RingCentral ships an update every 3 weeks, My311 every 5 weeks. The most recent releases landed on September 26, 2026 and August 21, 2026 respectively.
| Parameter | RingCentral | My311 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (77K ratings) — better | 1.0 (21 ratings) |
| Positive reviews | 36.6% of reviews — better | 0.0% of reviews |
| Number of ratings | 77K — better | 21 |
| Update frequency | Every 3 weeks — better | Every 5 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Subscription | Free — better |
| Best chart rank | #113 — better | — |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.0 | 9.0 — better |
| Further details — not scored | ||
| Size | 332 MB | 48 MB |
| Age rating | 4+ | 4+ |
| Developer | RingCentral, Inc | Tyler Technologies, Inc |
Customer experience
RingCentral
My311
Bugs and requests
RingCentral
Reported bugs
4 issues- Missed calls and notifications
- Unreliable call quality and connectivity
- Syncing and login issues
- Inability to delete messages
Requested features
4 requests- Dark app icon
- Apple Watch support
- Improved SMS/text messaging functionality
- Customizable app interface
My311
Not enough reviews yet to summarise bugs or requests.
In-app purchases
RingCentral
No in-app purchases
My311
No in-app purchases
