Phone.com vs Aircall
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Phone.com
Transform your smartphone into a dedicated business line. Manage calls, voicemails, and texts from any of your business numbers, all within a single app. Stay connected and responsive with features like visual voicemail and call blocking.
- Business phone calls over data/Wi-Fi
- Visual voicemail with transcription
- Send/receive SMS with business numbers
- Block unwanted calls
- Group messaging
- Scheduled and auto-response messages
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Turn your mobile phone into a business phone. Enable your smartphone to access, manage, and become your Phone.com account. Just sign up for the Phone.com service and download Phone.com for iOS, and you’ll be connected 24/7. Phone.com for iOS brings all your cloud communication features together with the added benefit of making calls over your carrier network or using data coverage or Wi-Fi. Convenient Calling Over Data and Wi-Fi: With Phone.com mobile apps, you can make calls anywhere in the world using your 3G/4G data or Wi-Fi connection. Or connect to Wi-Fi and turn your device into a powerful desk phone, then never worry about having enough minutes or cell coverage again. Better Visual Voicemail: Your business voicemail, all in one place. Separate your business and personal messages, and respond with a call, SMS, or even a fax! Choose a plan with Phone.com’s transcription service, and you’ll be able to read each voicemail within the app or in your email. Text Using Any Phone.com Number: Send and receive SMS messages using any of your business phone numbers. Maintain your own work inbox, separate from your personal messages, and use group messaging to collaborate with colleagues on just about anything. You can even schedule messages to be sent at a later date and auto-respond to incoming calls and messages. Block Unwanted Calls: Robocalls and telemarketers eat into your valuable time, block nuisance callers with a click. Modern workers need to be agile, connected, and responsive. With Phone.com for iOS, you’ll never miss a business call or text, no matter where you are.
Aircall
This app extends your business phone system to your mobile device, allowing you to manage calls, messages, and customer interactions on the go. It provides features like business numbers, call recording, AI summaries, and CRM integrations to enhance productivity and customer service.
- Business phone numbers
- Call recording and notes
- SMS/MMS messaging
- AI-driven call summaries
- CRM and Helpdesk integrations
- Mobile notifications
- Call transfer and conferencing
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Extend the Aircall desktop experience to mobile. Trusted by 20K+ businesses, Aircall is more than a business phone; it’s an integrated customer communications and intelligence platform. Achieve more with virtual agents, AI-driven insights, and automation. Extend your desktop experience to mobile Stay connected with your team and customers, and keep your work flowing smoothly, no matter where you are, with the Aircall app for iOS. Step away with confidence Stay connected and respond to customers quickly, even when you're away from your computer. Receive instant alerts for voicemail, missed calls, text messages, and assignments with mobile notifications, so you'll never miss a thing. Create work-life privacy and separation Manage business calls conveniently from your mobile device, without exposing your personal phone number. Keep productive on-the-go Record calls, have notes automatically taken for you, and instantly track business conversations in 100+ CRM or Helpdesk integrations for attribution. Faster response times Are missed calls leading to missed opportunities? Instantly view and assign missed calls, texts, call back requests, and voicemails to teammates right from your mobile device. Stay connected and in control Get the best experience on mobile when you connect using a reliable WiFi network. In-app notifications will alert you to network, headset, or infrastructure problems, so you can adjust your setup or transfer your call to a GSM cellular network. Aircall Features for iOS: Business numbers Select local, toll-free, mobile numbers or port existing numbers. Phone controls Mute, hold, transfer, and add to conference call. Messaging Send and receive SMS/MMS text messages. Notifications Respond faster and get alerted when a conversation comes in. Availability settings Manage when you're available for calls, especially on shared lines. Unified view Calls, texts, voicemails, and status logs are captured around the customer. Call recordings Capture and pause call recordings for quality assurance. AI assist Save time with automatic call summaries, transcriptions, and instant insights. Integrations Instantly record your conversation activity into your systems of record. Contacts Access your business contact information list on-the-go, from anywhere. Assign to Manage your inbox by assigning conversations to teammates. Transfer to GSM network Switch to cellular if your WiFi network connection is unstable. Sign up for Aircall today If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.
Screenshots
Verdict
The clearest difference is monetization model: Phone.com at freemium against Aircall's subscription. Phone.com also leads on device support (3 vs 1) and iOS requirement (15.6 vs 17.0). Aircall's advantage is update cadence (fortnightly vs every 3 months) and review sentiment (36% vs 16%). On price, rating, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.5 for Phone.com against 4.4 for Aircall. Both are backed by a comparable volume of ratings — 261 and 315 respectively. Written reviews are what separate them: 16% of Phone.com's written reviews are positive against 36% of Aircall's.
Phone.com ships an update every 3 months, Aircall fortnightly. The most recent releases landed on September 19, 2026 and September 23, 2026 respectively.
| Parameter | Phone.com | Aircall |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (261 ratings) — better | 4.4 (315 ratings) |
| Positive reviews | 16.4% of reviews | 35.9% of reviews — better |
| Number of ratings | 261 | 315 — better |
| Update frequency | Every 3 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium — better | Subscription |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.6 — better | 17.0 |
| Further details — not scored | ||
| Size | 226 MB | 83 MB |
| Age rating | 4+ | 4+ |
| Developer | Phone.com, Inc. | Aircall.io Inc. |
Customer experience
Phone.com
Aircall
User reviews
Phone.com
From 261 App Store ratingsWhat we love
- 👍 Easy-to-use interface and clean design
- 📱 Convenient mobile app for remote work
- 🎯 Good call routing and voicemail-to-email features
- 💼 Useful for separating business and personal communications
- 🏢 Scalable solution for growing businesses
Room to improve
- 🐛 Frequent call drops and disconnections
- 🔇 One-way audio issues (can't hear caller)
- 📵 Calls won't connect or ring properly
- ⏱️ Significant call delays and lag
- 🔄 Requires frequent app reinstalls to function
Aircall
From 315 App Store ratingsWhat we love
- 🚀 Convenient mobile app
- 📞 Seamless desktop-mobile integration
- 📊 Helpful analytics and reporting
- 🤝 Good CRM integrations
- 💬 Reliable text messaging
Room to improve
- 🐛 Frequent crashes and bugs
- 📉 Unreliable call quality and connectivity
- 🕰️ Slow app performance and loading times
- 🔇 Missing key features like voicemail playback
- 💰 Overpriced compared to competitors
Bugs and requests
Phone.com
Reported bugs
27 issues- Calls drop immediately after connecting
- One-way audio during calls
- Screen goes dark during incoming calls
- App freezes and requires restart
- Cannot answer incoming calls
Show 22 moreShow fewer
- Calls show as 'connecting' but never connect
- Message notifications don't disappear when read
- Voicemail list freezes frequently
- Cannot make calls after listening to voicemail
- Cannot make second call without closing app
- Keypad disappears during calls
- Multiple screens flash when answering calls
- Delayed message and call notifications
- Voicemail not recording properly
- Login credentials not working in app
- App logs out unexpectedly
- Recent calls list doesn't update quickly
- Bluetooth audio not working for voicemails
- Text messages stuck in 'processing' state
- Contact list not syncing properly
- Duplicate call notifications
- App continues ringing after logout
- Favorites list keeps getting deleted
- Voicemail plays randomly at high volume
- Pictures in messages load incorrectly
- Group message notifications sent multiple times
- Call quality degrades as call duration increases
Requested features
15 requests- Two-factor authentication for account security
- Dark mode option
- Automatic app updates without manual intervention
- Message export and backup functionality
- Video call capability
Show 10 moreShow fewer
- Better contact synchronization with iOS
- Ability to add nicknames to contacts
- Online cancellation without phone call requirement
- CRM integration
- Improved keypad accessibility during calls
- Better Bluetooth headset compatibility
- Automatic message thread organization
- Undo function for deleted extensions
- Real-time call list updates
- Better notification management system
Aircall
Reported bugs
5 issues- Calls frequently drop or fail to connect
- Text messages often delayed or not received
- Mobile app randomly logs users out
- Compatibility issues with newer iOS versions
- Inconsistent performance across different devices
Requested features
5 requests- Add ability to send and receive multimedia messages
- Improve mobile app stability and user experience
- Provide better customer support and issue resolution
- Introduce more customization and personalization options
- Enhance call management features like call transfer
In-app purchases
Phone.com
No in-app purchases
Aircall
No in-app purchases









