GettingOut vs Reliance Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
GettingOut
Stay connected with incarcerated loved ones through easy communication. Send messages, photos, and videos, and manage contacts directly from your mobile device. This app facilitates reliable connections, helping to maintain relationships.
- Send and receive messages
- Send photos and videos
- Make deposits
- Manage contacts
- Stay connected on the go
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GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go! With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!
Reliance Connect
Connect with incarcerated loved ones through video calls. This app allows you to receive video calls from inmates, offering a more personal connection than traditional phone calls. Requires WiFi or mobile data.
- Receive video calls from inmates
- Connect anywhere with WiFi or mobile data
- Link phone numbers to your account
- More personal than phone calls
- Serves multiple correctional facilities
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More than a phone call, now you see them and they see you. You can receive a video call with this app anywhere you have WiFi or mobile data. Just link any of your phone numbers to your account and the inmate can call you with video. Reliance serves correctional facilities in Iowa, Minnesota, North Dakota, South Dakota and Wisconsin.
Screenshots
Verdict
The clearest difference is ratings volume: GettingOut at 2.2K against Reliance Connect's 35. GettingOut also leads on rating (1.9 vs 1.6) and chart position (#34 vs unranked). Reliance Connect's advantage is monetization model (ad-supported vs free with in-app purchases) and iOS requirement (12.4 vs 16.0). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
GettingOut holds the better App Store score, 1.9 against 1.6. That said, the two scores are not equally well evidenced: GettingOut has 2.2K ratings behind it against 35, so its average is the more settled of the two. Written reviews point the same way: 5% of GettingOut's written reviews are positive against 1% of Reliance Connect's.
GettingOut ships an update every 2 months, Reliance Connect every 3 months. The most recent releases landed on October 19, 2026 and October 17, 2026 respectively.
| Parameter | GettingOut | Reliance Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (2.2K ratings) — better | 1.6 (35 ratings) |
| Positive reviews | 5.0% of reviews — better | 1.3% of reviews |
| Number of ratings | 2.2K — better | 35 |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | Yes | Yes |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Ad-supported — better |
| Best chart rank | #34 — better | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 12.4 — better |
| Further details — not scored | ||
| Size | 33 MB | 22 MB |
| Age rating | 17+ | 4+ |
| Developer | Telmate, LLC | Reliance Systems Incorporated |
Customer experience
GettingOut
Reliance Connect
User reviews
GettingOut
From 2.2K App Store ratingsWhat we love
- 🙌 Ability to communicate with loved ones
- 🙂 Convenient messaging feature
- 👀 Video call option
Room to improve
- 🐛 Frequent app crashes and glitches
- 💰 Expensive messaging and call costs
- 🤯 Unreliable and inconsistent performance
- 🔍 Difficulty depositing funds and managing accounts
- 🤖 Poor customer service and lack of support
Reliance Connect
From 35 App Store ratingsRoom to improve
- ❌ Unreliable connection
- ❌ Audio issues
- ❌ Video issues
- ❌ Frequent glitches
- ❌ App crashes
Bugs and requests
GettingOut
Reported bugs
4 issues- Messages disappearing or not sending properly
- Inability to log in or access accounts
- Incorrect time stamps and sync issues
- Repeated prompts for app updates
Requested features
4 requests- Notification system for new messages
- Ability to save message drafts
- Improved photo and video sharing capabilities
- Easier account management and fund transfers
Reliance Connect
Reported bugs
38 issues- Calls don't load
- Cannot hear inmates
- Phone glitches after download
- App access to speaker cannot be removed
- Test call has no volume
Show 33 moreShow fewer
- Call failed for inmate
- Cannot hear inmate
- Camera is inverted/sideways
- No sound
- App crashes mid-call
- Call disconnects immediately
- White screen on answering calls
- App doesn't work on iPhone
- Cannot verify phone number
- Error code on phone number verification
- App not working after update
- Charges money for non-working calls
- App freezes
- Blocked from making calls
- Takes money but doesn't allow calls
- App doesn't connect correctly
- Only works sometimes
- Disconnects frequently
- Cannot see loved one at times
- App crashes
- Call drops
- White screen and no sound
- Screen goes white and disconnects
- Cannot see person who called
- Test call doesn't work
- Customer service unhelpful
- No refunds for unused money
- App doesn't work on iOS 14.1
- Cannot receive test call
- Screen glitches then goes white
- Cannot connect to inmate
- App doesn't work on multiple devices
- Connects for half a second and disconnects
Requested features
12 requests- Fix audio issues
- Fix video issues
- Improve connection stability
- Provide better setup instructions
- Offer refunds for non-working calls
Show 7 moreShow fewer
- Update the app regularly
- Fix camera inversion
- Improve video quality
- Fix app crashing
- Allow account deletion
- Fix phone number verification errors
- Make the app work on iPhones
In-app purchases
GettingOut
No in-app purchases
Reliance Connect
No in-app purchases
Questions
Is GettingOut free?
Is Reliance Connect free?
Which has better reviews, GettingOut or Reliance Connect?
Do GettingOut or Reliance Connect have ads?
Which is updated more often, GettingOut or Reliance Connect?
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