Comparison

Dialpad vs Verizon One Talk

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Dialpad

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

Highlights
  • Unified communication platform
  • Cross-device call switching
  • Automatic call transcription
  • Rich contact profiles with CRM integration
  • Remote call monitoring and coaching
Features
Read full description

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

About

Verizon One Talk

A mobile-first business phone and collaboration solution that integrates voice, video, and messaging. It offers over 50 features to enhance communication for employees working anywhere, from smartphones, desk phones, or computers.

Highlights
  • Voice, video, and messaging
  • Mobile-first business phone solution
  • 50+ business and user features
  • Smartphone native dialer integration
  • Desktop app for PC/Mac
  • Video conferencing via BlueJeans
Features
Read full description

Verizon One Talk: Voice, video and messaging business solution Your business is constantly evolving, so you need a phone and collaboration solution that can keep up. We have you covered for how you work today and in the future. One Talk is a mobile-first business phone solution built for how you work today, allowing you to connect with customers, employees and others in the office or on-the-go. Easily manage 50+ business and user features from the Verizon One Talk web portal or mobile app. One Talk includes multiple user device & app options: * Smartphone Native Dialer. Connect mobile employees to the office and customers from their smartphone native keypad— all over the reliable and award-winning Verizon network.
 * Desk, conference, and cordless phones. Enhance calling and collaboration with a range of Voice over Internet Protocol (VoIP) phones, including the nation’s first 4G cellular enabled desk phone, and accessories for your office-based employees.
 * Mobile App for smartphones and tablets. Enable employees using business-owned or personal smartphones and tablets (including other carrier devices) to access One Talk features from a single number.
 * Desktop App for computers. Easily make and receive voice/ video calls and SMS/text messages on your computer (PC or Mac®), similar to using your smartphone.
 One Talk has 50+ powerful features to enhance communications, providing: * Anywhere calling. Provide flexibility and a better calling experience with business-grade features like Caller ID and Simultaneous Ring.
 * Easy collaboration. Boost your employees’ ability to collaborate more effectively with messaging (chat, SMS and IM) and video conferencing from BlueJeans by Verizon on a single unified app.
 * Engaging customer experience. Connect callers to the people they need with features like Auto Receptionist, Hunt Groups and more.
 Get started: 1. Subscribe to the Verizon One Talk service 2. Install the One Talk app.  Enter your One Talk phone number.  Request PIN  3. An email will be sent to the email associated with your number with an activation PIN.  Enter your PIN and complete setup 4. Start using the One Talk App for calling, video and messaging.   One Talk Terms and Conditions Apply. See OneTalk.com for more information.

Screenshots

Dialpad4 screens
Verizon One Talk4 screens

Verdict

The call

The clearest difference is ads: Verizon One Talk at none against Dialpad's shown. Verizon One Talk also leads on monetization model (free vs ad-supported) and ratings volume (17K vs 4.5K). Dialpad's advantage is review sentiment (34% vs 15%) and update cadence (fortnightly vs every 6 weeks). On price, rating, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Dialpad holds the better App Store score, 4.6 against 4.4. Both are backed by a comparable volume of ratings — 4.5K and 17K respectively. Written reviews point the same way: 34% of Dialpad's written reviews are positive against 15% of Verizon One Talk's.

UpkeepUpdate frequency

Dialpad ships an update fortnightly, Verizon One Talk every 6 weeks. The most recent releases landed on September 25, 2026 and September 27, 2026 respectively.

Scorecard5 real differences · 5 level
Dialpad versus Verizon One Talk: the parameters behind the verdict, then further details
ParameterDialpadVerizon One Talk
PriceFreeFree
Rating4.6 (4.5K ratings) — better4.4 (17K ratings)
Positive reviews34.0% of reviews — better15.2% of reviews
Number of ratings4.5K17K — better
Update frequencyFortnightly — betterEvery 6 weeks
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPadiPhone, iPad
Requires iOS17.0 — better18.0
Further details — not scored
Size335 MB225 MB
Age rating4+12+
DeveloperDialpad, Inc.Verizon Wireless

Customer experience

Dialpad

All ratings4,543 ratings
Positive89.6%
Neutral3.1%
Negative7.4%
Written reviews250 reviews
Positive34.0%
Neutral7.2%
Negative58.8%

Verizon One Talk

All ratings17,171 ratings
Positive84.6%
Neutral5.6%
Negative9.8%
Written reviews230 reviews
Positive15.2%
Neutral9.6%
Negative75.2%

User reviews

Dialpad

From 4.5K App Store ratings

What we love

  • 🚀 Reliable and consistent
  • 📊 Great analytics and reporting
  • 💻 Seamless desktop and mobile integration
  • 🤖 Useful AI features
  • 📞 Convenient business phone solution

Room to improve

  • 🐛 Buggy and glitchy app
  • 📞 Frequent call drops and connectivity issues
  • 🔇 Unreliable notifications
  • 📱 Poor mobile app experience
  • 🕰️ Slow response times from customer support

Verizon One Talk

From 17K App Store ratings

What we love

  • 💡 Ability to have multiple devices share a business line
  • 🚀 Convenient for remote work and mobility

Room to improve

  • 🐛 Frequent call drops and connection issues
  • 🐛 Unreliable text messaging and notifications
  • 🐛 Poor call quality and audio issues
  • 🐛 Inconsistent app performance and stability
  • 🔍 Lack of user-friendly features and settings

Bugs and requests

Dialpad

Reported bugs

4 issues
  • Text messages not sending properly
  • Missed calls not showing up in the app
  • Inability to log out of the app
  • Random app crashes and freezes

Requested features

4 requests
  • Threaded messaging for better conversation organization
  • Customizable ringtones and notification sounds
  • Improved integration with native contact lists
  • More granular control over call recording and transcription

Verizon One Talk

Reported bugs

4 issues
  • Missed calls not showing up in app
  • Voicemail access issues
  • Random app deregistration and login problems
  • Delayed message delivery and disappearing texts

Requested features

5 requests
  • Improved call reliability and quality
  • Enhanced text messaging functionality
  • Better integration with native phone features
  • More customization options and settings
  • Clearer separation of business and personal use

In-app purchases

None

Dialpad

No in-app purchases

None

Verizon One Talk

No in-app purchases

Questions

Is Dialpad free?
Dialpad is free to download, with no in-app purchases.
Is Verizon One Talk free?
Verizon One Talk is free to download, with no in-app purchases.
Which has better reviews, Dialpad or Verizon One Talk?
Dialpad is rated higher. Dialpad averages 4.6 out of 5 from 4.5K ratings, while Verizon One Talk averages 4.4 from 17K ratings.
Do Dialpad or Verizon One Talk have ads?
Dialpad shows ads; Verizon One Talk does not.
Which is updated more often, Dialpad or Verizon One Talk?
Dialpad ships an update fortnightly, and Verizon One Talk every 6 weeks. Most recently, Dialpad was updated on September 25, 2026 and Verizon One Talk on September 27, 2026.

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