Instantly connect with service representatives via video chat, switch between front and back cameras, and utilize a flashlight feature within the app for enhanced communication and convenience. Experience efficient assistance without appointments using Virtual Assist.
What We Love
- π Quick connection to representatives when available
- β±οΈ Fast claim processing for successful interactions
- π± Convenient remote inspection without in-person visits
- π User-friendly interface when functioning properly
Room to Improve
- β³ Extremely long wait times (hours) to connect
- π Representatives frequently don't call back
- π Poor connection quality and frequent disconnections































